Integre o Zendesk com Nutshell
Nossa integração nativa com o Zendesk sincroniza seus tíquetes de atendimento ao cliente com o site Nutshell e fornece a você um contexto importante sobre seus clientes durante as conversas de suporte.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Com essa integração de CRM, o Zendesk exibirá os dados do cliente associados a um endereço de e-mail Nutshell durante os chats de suporte e sincronizará automaticamente os tíquetes com seus contatos Nutshell .
Benefícios das integrações com o Zendesk CRM
Reduzir a entrada de dados: A sincronização das conversas de suporte com o CRM elimina a necessidade de resumir manualmente as interações de suporte e adicioná-las aos registros dos clientes.
Trabalhe em um só lugar: Poder visualizar detalhes importantes do cliente Nutshell diretamente no Zendesk significa que você não precisará alternar entre programas para coletar informações.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
O que uma integração do Zendesk CRM faz
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
No Zendesk, ao visualizar um ticket de suporte, você verá as informações de contato da pessoa em Nutshell associadas ao mesmo endereço de email. Se não houver um registro de pessoa correspondente em Nutshell, você verá um formulário para criar uma nova pessoa.
Nutshell Requisitos de integração do CRM com o Zendesk
Para aproveitar os benefícios de uma integração do Zendesk CRM com o Nutshell, você deve ter uma conta do Zendesk Support (a partir de US$ 19 por licença por mês).
Integrar o Nutshell CRM com o Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
