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Have a question? Need to see more? Register for a free 30-minute Nutshell demo and product tour with one of our team members to determine if Nutshell is a match for your business.
We offer free live support for all users from the moment you start your free trial.
Already a Nutshell customer? Click the ? icon in your account or email [email protected] for help.
Our Ann Arbor, Michigan based team is here to help
Scheduled phone support is available Sales Enterprise customers.
Whether you’re coming from spreadsheets, email, or another CRM.
Nutshell is rated one of the easiest CRMs to get started and use (plus, you’ve got help)!
We can help you get connected.
When our customer service and support experts aren’t assisting customers, they’re hard at work creating articles and videos for our Help Center, where you can find quick answers to common problems and simple guides on how to use Nutshell from top to bottom.
Have a question? Need to see more? Register for a free 30-minute Nutshell demo and product tour with one of our team members to determine if Nutshell is a match for your business.
Our team will review your data and migrate the information into Nutshell for you. During this process, they will match existing fields and create new ones where needed to ensure your contact data populates correctly. When importing your data, we’ll make sure the information is transferred accurately, avoiding duplicates to ensure your data remains clean and ready for use.
Exporting your data from another CRM into Nutshell is easy. Our team typically only requires access to both accounts to facilitate the import.
If not exporting from an existing CRM, our team will ask you to provide the data in CSV or Excel file format. You’ll need to format the spreadsheet with different data types separated into columns following our import spreadsheet template.
The amount of data you import can affect the time it takes to appear in Nutshell. For instance, a sizable data import may take a little longer to pull through than a short list of contacts. Regardless, you can expect to see your imported data in Nutshell within 24 to 48 business hours.
Our support team is available Monday through Friday from 7:30 AM to 5:30 PM EST via live chat and email. If you contact us outside these hours, we’ll respond as soon as we’re back online.
We offer live 30-minute demos, a monthly Best Practices Webinar covering dashboards and pipeline management, and a comprehensive Help Center with articles and videos. All customers receive personalized onboarding to get your team up and running quickly.
Yes! Free live chat and email support is included with every Nutshell plan for the lifetime of your subscription. Enterprise plan customers also get scheduled phone support at no additional cost. We believe support shouldn’t be an expensive add-on.
Prøv Nutshell gratis i 14 dage, eller lad os vise dig rundt, før du kaster dig ud i det.