Nutshell Privacy Policy

Last updated September 22, 2025

This Privacy Policy explains the practices and policies of Nutshell, Inc. (“Nutshell”) regarding the collection and protection of Personal Data supplied by users or collected by us from users of www.nutshell.com and Nutshell’s Products, Software or Services (the “Product(s)”). 

Nutshell defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Nutshell End User License Agreement (the “User Agreement”). 

By use of the Product, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) Nutshell may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the User Agreement. Personal Data may be processed by Nutshell in the country where it was collected as well as other countries (including the United States). 

Nutshell reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted online at http://www.nutshell.com/support/, and a User’s continued use of the Product will signify agreement to such changes.

Sådan bruger Nutshell oplysninger

Personlige data

We will not sell or market the email addresses, phone number, or other collected personal information of registered Users to third parties. We will not distribute, sell, or barter any data that you upload into the Product. We may view your Nutshell instance data and uploaded information to provide system maintenance and technical support only. You acknowledge and agree that Nutshell may occasionally send you communications regarding your account or the Product via email.

Chat, Form, Email & Phone Interactions

When you communicate with Nutshell via chat, form, email, phone or other medium, you may share your Personal Data. We may process and store a recording or transcript of these interactions along with your Personal Data. We use this information to train our team and improve the quality of our customer interactions.

Email address & phone number

When you provide your phone number or email address to Nutshell, you consent for Nutshell to use automated technology, including pre-recorded messages, texts, and email to contact you. This includes if the number is currently on any Do Not Call Lists. 

SMS program

You may provide your phone number or mobile information to Nutshell to receive information about our services. You can cancel the SMS service at any time by replying with “STOP”.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies og passiv dataindsamling

Nutshell bruger cookie, IP-adresse, GPS-placering, URL-oplysninger og andre tekniske forbindelsesoplysninger til at forbedre og videreudvikle produktet og til at levere forbedrede eller geografisk differentierede funktioner og produktniveauer til brugere, hvor det er muligt.

Nutshell uses cookies to save User screen names, session validators, and on Users’ browsers and hard drives, and may use them to provide tailored Product features to those Users, as they become available. Nutshell may also use cookies to provide retargeting advertising on other sites based on your previous interaction with the Product. We promise that our retargeting partners will never collect personal information such as your name, email address, postal address, or telephone number. 

IP-adresser hjælper os også med at diagnosticere overbelastning af netværket, problemer med vores servere og på anden måde hjælpe med administrationen og leveringen af produktet til vores brugere.

Brugeroplysninger, som Nutshell indsamler

Personlige data

Når du har registreret dig på Nutshell og logget ind på produktet, er du ikke anonym over for Nutshell.

When communicating with Nutshell (i.e. when you sign up for a trial or communicate through a chat or a form), you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, email address, and a password. Nutshell does not intentionally gather Personal Data about visitors who are under the age of 13. Nutshell may also record your IP address when you submit information. 

Nutshell kan også, efter dit valg, indsamle visse præferencer og demografiske oplysninger fra dig. Alle oplysninger, der indsamles af Nutshell , bruges til interne formål med at levere produktet, yde support til brugerne og til at forbedre produkterne. Aggregering af ikke-identificerende oplysninger leveret af brugere giver Nutshell mulighed for at forstå sin brugerbase og forbedre produkterne.

Nutshell also may collect and process transcripts and recordings of your interactions with our team and chatbots.

For at beskytte dine kontooplysninger bedes du opbevare din adgangskode sikkert.

Cookies og passiv dataindsamling

Nutshell modtager og registrerer automatisk oplysninger på vores serverlogfiler fra din browser, herunder din IP-adresse, cookieoplysninger og den side, du anmoder om. Nutshell bruger Google Analytics til at analysere tendenser med ikke-personligt identificerbare data.

Brugere skal være opmærksomme på, at andre websteder, der besøges, før de går ind på Nutshell -websteder, kan placere personlige data i en brugers URL under et besøg på deres websted, og Nutshell har ingen kontrol over sådanne websteder. Derfor kan nogle af disse oplysninger blive logget af Nutshell.

Links til tredjepartswebsteder

Nutshell websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors. 

Google Integrations

Nutshell uses Google Analytics to track usage of the Nutshell application and nutshell.com. Nutshell may use anonymized demographic and interest-based data from visitors to influence how we purchase advertising. Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. Nutshell’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Nutshell Cookie Statement

This Cookie Statement explains how Nutshell uses cookies to provide our software, Nutshell, and other services (collectively, our “Services”) to business clients, including when those clients’ customers visit websites operated by our clients.

A cookie is a small file placed on the hard drive of your computer. A website visitor may refuse to accept browser cookies by activating the appropriate setting on their browser. 

This information is provided to facilitate our clients ability to comply with applicable cookie law regulations.

These cookies may be issued when a client embeds a Nutshell code snippet on their website, to power services like VisitorIQ, Nutshell Analytics, Nutshell Forms, or other Services.

We use cookies as part of our Services for purposes including the following: 

• Identify visitors to our clients’ websites and allow our clients to fulfill requests or offer goods or services to those visitors.
• Help the websites work more efficiently.
• Store information about the preferences of website visitors.
• Customize content offered by those websites.
• Protect those websites from malicious activity.
• In addition to Nutshell’s use of cookies on our clients’ websites, our clients may utilize cookies themselves, or our clients may utilize other third-party service providers, including advertisers, ad networks and servers, content providers, and application providers. We do not control these third parties’ tracking technologies or how they may be used.

Offentliggørelser

Nutshell Tjenesteudbydere

Nutshell uses certain third-party service providers to improve your experience. For example, when you file a support ticket, we will transmit a minimal amount of your Personal Data (e.g. your email address) to our support software provider. These third parties will be required to follow privacy protection equal to Nutshell’s.

Dine kreditkortdata opbevares og behandles af udbydere, der overholder PCI-standarderne.

Juridiske krav

Nutshell videregiver ikke personlige data, herunder de data, du indtaster eller uploader til produktet, medmindre videregivelse er nødvendig for at overholde en håndhævelig regeringsanmodning, såsom en kendelse.

Ændring af ejerskab

In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Nutshell User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on www.nutshell.com or via an email sent to the email address you provide) of any change in ownership, merger or acquisition of Nutshell’s assets by a third party.

Sikkerhed

Alle dine personlige data, gemt af Nutshell eller på anden måde, betragtes som fortrolige og private. Passende administrative, fysiske og tekniske sikkerhedsforanstaltninger af industristandard vil blive opretholdt af Nutshell for at beskytte mod tab, misbrug og ændring af de oplysninger, der er under vores kontrol.

Nutshell må ikke: (a) forsætligt ændre dine persondata, (b) videregive dine persondata, medmindre det er påkrævet ved lov eller udtrykkeligt tilladt skriftligt af dig, eller (c) få adgang til dine persondata, undtagen for at levere vedligeholdelse, verifikation eller forebyggelse af tekniske problemer i forbindelse med produktet eller for at levere teknisk support på din anmodning.

 Nutshell takes reasonable steps to ensure the integrity and security of our network and systems but does not expressly make any guarantee these security measures will prevent third-parties from obtaining Personal Data by illegal actions or attacks. Should such an attack be perpetrated, Nutshell will supply authorities with available information on the third party when such event comes under prosecution. 

Adgangskoder

Det er dit ansvar at vælge sikre adgangskoder og at opbevare dem sikkert. Nutshell kan ikke holdes ansvarlig for personlige data, der kompromitteres på grund af en usikker eller stjålet brugeradgangskode. Hvis du autentificerer dig med Nutshell via en tredjepart (f.eks. Google Apps), skal disse adgangskoder også være sikre.

Opdatering eller fjernelse af brugeroplysninger

Du kan til enhver tid vælge at rette eller opdatere de oplysninger, du har sendt til Nutshell , ved at opdatere din konto på vores hjemmeside eller i produktet. Hvis du annullerer din konto, kan dine personlige data og andre oplysninger blive opbevaret i vores arkiv eller backup-registre.

Klager og forespørgsler om privatlivets fred

Hvis du har en tvist eller klage over privatlivets fred på en Nutshell hjemmeside eller produktet, beder vi dig venligst om først at forsøge at løse problemet direkte med Nutshell ved at sende en e-mail til policies@nutshell.com.

 All inquiries to Nutshell about the Privacy Policy or the User Agreement should be made by emailing policies@nutshell.com.