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Let your CRM be your source of truth and your omni-channel inbox.
Add web chat to your website to give your visitors another way to get in contact and get into your pipeline.
Turn your website live chat into a 24/7 representative to help answer customer questions and convert leads to sales.
Send and receive SMS messages in your CRM and automatically sync those conversations to your customer records.
CRM and SMS don’t have to live on different planets.
Respond to messages directly from Nutshell, create leads, and sync those conversations with your customer records.
The Engagement report helps you understand the impact of your chat widget on your website.
Essayez Nutshell gratuitement pendant 14 jours ou laissez-nous vous faire découvrir le site avant de vous y plonger.
We want you to succeed. That’s why we don’t charge extra for support. Our friendly support team has your back from the moment you start your trial.
We’ll even help migrate your data so you can get up-and-running fast. Onboarding and implementation services are available if you need them.
Over the years, we’ve curated a list of resources to help you with your customer engagement. These resources include CRM-related tips, web chat tips, SMS tips, customer support tips and customer success tips. We’ll continue to add more free resources because we are committed to helping businesses grow!
Website live chat, AI chatbot and Engagement reporting. Included with all CRM subscriptions.
SMS, WhatsApp, Facebook and Instagram messaging.
150 SMS sends included with each Engagement Pro seat. Additional SMS sends can be purchased based on your needs.
Traditional CRMs store customer data and manage sales processes. Nutshell Engagement goes further by enabling real-time, two-way communication across SMS, web chat, and social channels—all in one platform. It’s about actively engaging customers, not just tracking them.
Yes! Nutshell Engagement combines SMS, web chat, AI chatbot, and social messaging (WhatsApp, Facebook, Instagram) in one unified inbox. You won’t need to wire together multiple tools or manage separate subscriptions—everything works seamlessly within your CRM.
When a visitor needs human help, your AI chatbot can instantly connect them to available team members. You control when handoffs happen by setting goals in your chatbot settings. If no one’s available, the chatbot captures their info so you can follow up.
You can purchase additional SMS message packs in increments of 250 messages (up to 10,000) directly from your Nutshell account. This ensures you never miss important conversations with leads and customers, even during high-volume periods.
Absolutely. Nutshell’s Engagement Inbox consolidates all your conversations—SMS, web chat, WhatsApp, Facebook Messenger, and Instagram DMs—in one place. You can assign threads, track conversations, and respond without switching between tools or tabs.
Start your 14-Day free trial and see why thousands of other businesses choose Nutshell.
