How can you access @-mention capabilities?
The ability to @-mention other users in Nutshell is available on Sales Pro and above.
Easily bring colleagues into the conversation and stay notified of everything that needs your attention with Nutshell’s first-rate team collaboration and communication tools. Promote better customer experiences and improve your sales revenue through effective team collaboration.
Don’t let important customer interactions get lost in email. Store your sales team‘s communications in Nutshell’s collaborative CRM, giving teams across departments access to the same accurate data.


Send and receive alerts with @mention tags to get the help you need, when you need it, to close that deal. Add @-mentions to notes, activity logs, timeline comments, and more. Use color-coded tags to organize and prioritize Company, People, and Leads shared among your team.
The ability to @-mention other users in Nutshell is available on Sales Pro and above.
Nutshell’s mobile CRM app alerts keep you in the loop any time your team needs you. Adjust your notification settings to ensure you receive notifications, reminders, and alerts how you prefer.

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When you win a deal, you can automatically create a new lead, bringing over all the notes and information from the lead in your sales pipeline, so you can maintain consistency in service delivery and messaging from team to team.
Consolidate data collected from multiple touchpoints for an improved 360-degree customer view, allowing teams to personalize interactions and enhance customer experiences. Add and pin notes to Company, People, and Lead records to ensure everyone on your team has the information they need.
Melhore o seu processo de vendas de ação seguinte com uma colaboração de equipa sem falhas para gerar mais vitórias
Mantenha todas as partes interessadas informadas com uma plataforma de colaboração de equipa sem restrições, notificações e alertas. Evite que as tarefas do processo de vendas da ação seguinte fiquem pelo caminho e continue a mover as oportunidades através do seu pipeline para fechar mais negócios.
Nutshell gives teams the tools to ensure all key roleplayers can be notified when needed to step in a provide assistance—whether it’s resolving an existing customer issue or providing crucial input to close a deal. The walkthrough below takes you through the steps needed to ensure you configure your notifications correctly to maximize team success.
Have a question? Need to see more? Register for a free 30-minute Nutshell demo and product tour with one of our team members to determine if Nutshell is a match for your business.
A collaborative CRM system is software designed to support and improve team collaboration, encouraging more effective customer relationship management. These CRM solutions typically include the tools needed to enhance inter-departmental communication and data sharing with a focus on delivering better customer experiences.
While a collaborative CRM champions better team communication and collaboration, an operational CRM is built to promote greater team efficiency.
Operational CRM features revolve around increasing the ability to automate processes to streamline company and departmental workflows. On the other hand, collaborative CRM platforms are more about ensuring the vital data stored on the system is easy for teams to access, share, and manage.
When investing in a collaboration-focused CRM system, ensure it comprises these essential features:
Simply type the @ symbol in any note, comment, or activity, then start typing your teammate’s name. Select their name from the dropdown and continue your message. When you save, they’ll get a notification (based on their settings) drawing their attention to your note. It’s perfect for looping in colleagues who need context on a deal or flagging important updates without leaving your CRM.
Yes. Nutshell gives your entire team access to the same real-time customer data, so multiple people can view, update, and collaborate on deals without stepping on each other’s toes. Everyone sees the latest notes, emails, and activities in one shared timeline, which means smoother handoffs and no more “who’s handling this?” confusion.
Nutshell keeps remote teams connected through mobile apps, customizable notifications, and centralized communication. Your team can access customer data, respond to @-mentions, and log activities from anywhere. Since everything syncs in real-time—whether someone’s working from the office, home, or on the road—no one misses important updates or falls out of the loop.
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A possibilidade de marcar os membros da minha equipa é incrivelmente útil. Se eu tiver uma ideia sobre uma conta, posso simplesmente marcar alguém e não tenho de perder tempo a procurá-los e a falar. Poupa-me imenso tempo.
Isabeau E. – The Idea Garage
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