Complete Customer Histories
See every interaction, case, and note before you say hello.
“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Get up and running fast with an all-in-one platform built for customer support pros. Know every customer’s full history, resolve issues faster, and turn great support into lasting loyalty—all in one simple platform.
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Every customer, case, and conversation organized, automated, and tracked so your team can focus on resolving issues and building relationships, not chasing down information.
See every interaction, case, and note before you say hello.
Trigger follow-ups, reminders, and task assignments as cases move forward.
Build structured workflows for onboarding, escalations, and renewals.
Summarize conversations, draft replies, and log activity automatically.
Call, email, or text customers directly from one place, fully logged.
Share notes, tag teammates, and hand off cases without losing context.
Track team activity, email outreach, and task completion against quota.
Nutshell gives your team a complete customer timeline—every email, call, text, case note, and purchase history—all in one place. No more asking customers to repeat themselves. No more scrambling through inboxes before picking up the phone.
When a customer reaches out, your agents instantly see what’s happened before, what issues they’ve had, and when you last spoke. That context is what turns a frustrating experience into a fast, personal resolution.
Nutshell’s automation handles the follow-up work so your team can focus on actually solving problems. Set up pipeline stage goals that trigger tasks and reminders automatically as cases progress—so nothing sits idle and no customer waits longer than they should.
Reach customers with one click directly from the contact record. Every call, text, and email is logged automatically, keeping your team’s records accurate without any extra effort.
When a case needs escalation, Nutshell makes cross-team handoffs seamless. Every agent picks up with full context—no re-explaining, no dropped details, no frustrated customers.
Shared contact timelines, internal @mentions, and real-time alerts mean your whole team stays aligned, whether they’re handling a handoff mid-stream or looping in another department to close out a complex issue.
The best support teams don’t just react—they stay in touch. Nutshell makes it easy to send post-resolution follow-ups, proactive check-ins, and targeted retention campaigns via email and SMS, all from the same platform where you manage your cases.
Segment customers by account type, product, or issue history and reach them with the right message at the right time. It’s the kind of proactive outreach that turns a resolved ticket into a renewed contract.
Nutshell integrates with the software heavy equipment dealerships rely on, so your customer data stays synced across all your systems.
Connect your accounting software to keep financials and customer records aligned. Link your proposal tools so contracts flow directly from won opportunities. Sync your email and calendar so every stakeholder touchpoint is automatically logged—no manual data entry required.
Award-winning support here for when you need us.
Try Nutshell free for 14 days or let us show you around before you dive in.
🎉 No credit card required!
For individuals or small teams getting started.
For small teams that require more reporting power.
For teams that need more pipelines and admin features
For businesses that require more customization and additional AI features
For businesses needing SSO, SQL, Scheduled phone support and more
Not sure which plan fits? See the full breakdown or talk to one of our specialists.
Nutshell’s automation features—form answer automations, personalized email responses, and automated reminders—eliminate manual tasks so agents respond faster. Customizable pipelines ensure tickets reach the right person instantly. Nutshell reduced its own response time from 2 hours to 2 minutes using these tools.
Yes. Nutshell centralizes all customer communications through integrated contact management and team collaboration features. Store all interactions, notes, and customer history in one timeline view. Agents access full conversation context across any channel without switching platforms, creating seamless omnichannel support experiences.
A searchable knowledge base empowers customers to self-resolve issues before contacting support. Research shows 81% of customers attempt self-service first. Nutshell integrates with knowledge management tools, automatically surfacing relevant help articles to customers, reducing incoming tickets by 20-40% while freeing agents for complex issues.
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