Integre o Zendesk com Nutshell
A nossa integração nativa com o Zendesk sincroniza os seus bilhetes de serviço ao cliente com Nutshell e dá-lhe um contexto importante sobre os seus clientes durante as conversas de apoio.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Com esta integração de CRM, o Zendesk apresentará os dados do cliente associados a um endereço de email Nutshell durante os chats de suporte e sincronizará automaticamente os bilhetes com os seus contactos Nutshell .
Benefícios das integrações do Zendesk CRM
Reduzir a introdução de dados: A sincronização das suas conversas de suporte com o seu CRM elimina a necessidade de resumir manualmente as interacções de suporte e de as adicionar aos registos dos clientes.
Trabalhe em um só lugar: Poder visualizar detalhes importantes do cliente Nutshell diretamente no Zendesk significa que não terá de alternar entre programas para recolher informações.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
O que faz uma integração do Zendesk CRM
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
No Zendesk, ao visualizar um ticket de suporte, você verá as informações de contato da pessoa em Nutshell associadas ao mesmo endereço de email. Se não houver um registo de pessoa correspondente em Nutshell, ser-lhe-á apresentado um formulário para criar uma nova pessoa.
Nutshell Requisitos de integração do CRM Zendesk
Para aproveitar os benefícios de uma integração do Zendesk CRM com Nutshell, é necessário ter uma conta do Zendesk Support (a partir de US$ 19 por estação, por mês).
Integrar o Nutshell CRM com o Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
