Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Med denne CRM-integration vil Zendesk vise de kundedata, der er knyttet til en Nutshell e-mailadresse under supportchats, og automatisk synkronisere tickets med dine Nutshell kontakter.
Reducer indtastning af data: Ved at synkronisere dine supportsamtaler med dit CRM slipper du for manuelt at opsummere supportinteraktioner og tilføje dem til kundejournaler.
Arbejd på ét sted: At kunne se vigtige Nutshell kundeoplysninger direkte i Zendesk betyder, at du ikke behøver at skifte mellem programmer for at indsamle oplysninger.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
I Zendesk, når du ser en supportbillet, vil du se kontaktoplysninger for personen i Nutshell , der er tilknyttet den samme e-mailadresse. Hvis der ikke er nogen matchende personoptegnelse i Nutshell, vil du blive præsenteret for en formular til at oprette en ny person.
For at få glæde af fordelene ved en Zendesk CRM-integration med Nutshell skal du have en Zendesk Support-konto (starter ved $19 pr. plads pr. måned).
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