Integrer Zendesk med Nutshell
Vores native integration med Zendesk synkroniserer dine kundeservicesager til Nutshell og giver dig vigtig kontekst om dine kunder under supportsamtaler.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Med denne CRM-integration vil Zendesk vise de kundedata, der er knyttet til en Nutshell e-mailadresse under supportchats, og automatisk synkronisere tickets med dine Nutshell kontakter.
Fordele ved Zendesk CRM-integrationer
Reducer indtastning af data: Ved at synkronisere dine supportsamtaler med dit CRM slipper du for manuelt at opsummere supportinteraktioner og tilføje dem til kundejournaler.
Arbejd på ét sted: At kunne se vigtige Nutshell kundeoplysninger direkte i Zendesk betyder, at du ikke behøver at skifte mellem programmer for at indsamle oplysninger.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
Hvad en Zendesk CRM-integration gør
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
I Zendesk, når du ser en supportbillet, vil du se kontaktoplysninger for personen i Nutshell , der er tilknyttet den samme e-mailadresse. Hvis der ikke er nogen matchende personoptegnelse i Nutshell, vil du blive præsenteret for en formular til at oprette en ny person.
Nutshell Krav til integration af CRM og Zendesk
For at få glæde af fordelene ved en Zendesk CRM-integration med Nutshell skal du have en Zendesk Support-konto (starter ved $19 pr. plads pr. måned).
Integrer Nutshell CRM med Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
