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Engage with website visitors, leads and customers at every stage of your sales process with web chat, text messaging, Facebook Messenger, Instagram, and WhatsApp messaging in your CRM.
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Additional SMS Messages
Ihre geschätzten Kosten
*Nutshell Engagement is only available with an active Nutshell Sales subscription.
*Currently SMS messaging is only available to businesses located in the US and Canada.
*SMS messages can also be used with Nutshell Marketing Pro
Basic Engagement features included with any Nutshell Sales subscription.
Included in all plans:
Send SMS messages to potential and current customers to maximize engagement.
Everything in Foundation, plus:
Testen Sie Nutshell 14 Tage lang kostenlos oder lassen Sie sich von uns herumführen, bevor Sie loslegen.
Using Nutshell Chat, visitors can connect directly with your team via Web chat or with your AI chatbot to get their questions answered quickly.
With Nutshell’s AI chatbot, you can deliver instant answers and capture leads when your team is away.
And Nutshell SMS empowers you to engage with prospects and buyers through texting. Now, you can track chat and text conversations with your contacts and analyze how they fit into your overall selling strategy.
With all your contacts in one system, you’ll be able to hold chat and text conversations with the right contacts without wiring tools together. Manage everything from your Engagement Inbox, track conversations from the contact’s page, and start connecting!
Help your team maintain ownership by assigning chat threads to the right agents and text threads to the right sales rep. Admins can view every conversation in their team’s shared Engagement Inbox, where you can ensure every conversation is headed in the right direction.
Quickly give website visitors and social media followers the answers they need, whether you’re online or off. Your AI chatbot covers you 24/7, ensuring visitors get immediate help and a seamless hand-off to a human rep when you’re online. Plus, leverage SMS automation to send the right message at the right stage in your pipeline, so you can keep your prospects moving smoothly down the funnel!
Manage conversations via Facebook Messenger, Instagram DMs, and WhatsApp in Nutshell—so your team can provide timely support, generate more leads, and fill your sales pipeline. Connect your business Facebook account to receive messages through Messenger and Instagram, or your WhatsApp business account to receive WhatsApp messages. Assign messages to your team, create leads for new contacts, and more directly from your Nutshell inbox!
With Inbound SMS your team doesn’t have to be the one to start the text conversation. Simply copy your SMS number to your website, a landing page, a flyer, an email signature, etc. and let your leads or customers message you. All new SMS messages appear in your Nutshell Inbox and are attached to People and Lead timelines.
Since the number that Nutshell provides is only for SMS messages, we make it easy for you to add a forwarding number. When someone calls your company’s SMS number, the call will be forwarded to the number you’ve added.
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Ready to see real growth? Nutshell helps businesses like yours achieve significant improvements in key performance areas.
Faster close times
Increase in leads won
Increase in new sales revenue
Over the years, we’ve curated a list of resources to help you with your customer engagement. These resources include CRM-related tips, web chat tips, SMS tips, customer support tips and customer success tips. We’ll continue to add more free resources because we are committed to helping businesses grow!
Traditional CRMs store customer data and manage sales processes. Nutshell Engagement goes further by enabling real-time, two-way communication across SMS, web chat, and social channels—all in one platform. It’s about actively engaging customers, not just tracking them.
Yes! Nutshell Engagement combines SMS, web chat, AI chatbot, and social messaging (WhatsApp, Facebook, Instagram) in one unified inbox. You won’t need to wire together multiple tools or manage separate subscriptions—everything works seamlessly within your CRM.
When a visitor needs human help, your AI chatbot can instantly connect them to available team members. You control when handoffs happen by setting goals in your chatbot settings. If no one’s available, the chatbot captures their info so you can follow up.
You can purchase additional SMS message packs in increments of 250 messages (up to 10,000) directly from your Nutshell account. This ensures you never miss important conversations with leads and customers, even during high-volume periods.
Absolutely. Nutshell’s Engagement Inbox consolidates all your conversations—SMS, web chat, WhatsApp, Facebook Messenger, and Instagram DMs—in one place. You can assign threads, track conversations, and respond without switching between tools or tabs.
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