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Nutshell is super user-friendly and intuitive

I would highly recommend Nutshell

Easy to use and... wait for it ... 100% buy in!

Nutshell is both simple and powerful

CRM contact management

CRM Contact Management Made Simple

Unify all your contacts, emails, notes, and activities into one timeline so your team can build stronger relationships.

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🎉 No credit card required!

Explore features

Unlimited contacts, easy to manage

Unlike other CRMs, we don’t force you to a higher plan just because you have more contacts. Plus, we make it easy to add new and update current contacts.

Easy to add new contacts

Upload a spreadsheet or let our team do it for you.

Duplicate detection

Easily detect duplicate and update contact records.

Enrich your contact info

Add more details to your contacts.

Unlimited contacts

Every CRM plan comes with unlimited contacts.

Easy to import contacts and data

Bring your contact data into Nutshell from spreadsheets, legacy CRMs, or just about anywhere, and let our free white-glove data import service handle the heavy lifting.

That means less manual setup, less disruption for your team, and a faster path to getting everyone up and running in one place on Day One.

Automatically enrich contacts with more detail

Skip the manual research.

With Nutshell’s contact enrichment tools, you can turn a basic record into a richer profile with job titles, company details, social profiles, location, and other firmographic data.

That added context on People, Company and Leads helps your team personalize outreach, identify decision-makers, and qualify opportunities faster.

Automate follow-up to keep the touch points flowing

Staying in touch doesn’t have to take all your energy. Nutshell helps your team automate the next step with

  • Triggered follow-ups
  • Pipeline-specific personal email sequences
  • Next steps that automate changes in Nutshell when a goal is met

The result is a more consistent follow-up rhythm, less busywork, and fewer opportunities falling through the cracks.

Collaborate with full context

Give every teammate the full story before they jump into a conversation.

Nutshell makes it easy to add and pin notes, comment on timeline entries, @mention coworkers, and notify the right people when something needs attention, all inside the same shared record.

With one place for notes, emails, activities, and team feedback, handoffs get smoother and customer experiences stay consistent.

Use tags & custom fields for segmenting

Being able to filter down to the exact list of contacts you need to contact is key. With Nutshell, you can:

  • Add tags and custom fields manually or automatically
  • Create a filtered list, save it and share it with your company
  • Turn a list into a Marketing audience instantly
  • See all tags and custom fields on a contact record

Nutshell has powerful filtering tools to make it easy to manage your contacts in bulk.

a screenshot of a contact with four colored tags attached to the contact name on the Nutshell dashboard

Work securely from anywhere

Whether your team is in the office, on the road, or between meetings, Nutshell keeps customer data close at hand and protected.

On mobile, reps can:

  • Create contacts, leads, tasks, and activities
  • Log updates by voice
  • Receive alerts
  • Scan business cards on the spot so important details make it into Nutshell right away

Nutshell is SOC 2 audited, encrypts data in transit and at rest, and gives admins controls to block sensitive emails or limit what syncs into the CRM.

See Nutshell in action!

Try Nutshell free for 14 days or let us show you around before you dive in.  

🎉 No credit card required!

Customer contact data management FAQs

  • 1. What is customer database management software?

    Customer database management software, or customer information database software, is a digital tool used by businesses to store, organize, and manage their customer data. Typically, this includes company, person, and lead contact information, as well as records of contact interactions and related notes.

    Storing all essential contact data in one central software hub makes it easier to access and manage company data and encourages a higher degree of data accuracy and better customer experiences.

  • 2. What are the different ways I can create a business contact in a CRM?

    Different CRM systems may offer different options for creating a new contact. Here are some of the ways you can add a new Company, Person, or Lead in Nutshell:

    1. Importing your contact data in bulk
    2. Clicking the “+” add button visible on every page in the Nutshell app
    3. Clicking the “Add a person” link on a Company contact record
    4. Clicking the “Add a company” link on a Person contact record
    5. Clicking the “Create a lead” link on a Company or Person contact record
    6. Automating contact creation from a Nutshell Forms submission
  • 3. What are the core characteristics of the best client database software?

    The primary features to look for when choosing the best client database software for your organization include the following:

    • Robust contact storage capabilities, including the ability to attach documents, images, and notes to contact records.
    • Extensive search, tagging, and filtering functionality, allowing for easy grouping and segmentation.
    • Comprehensive contact record interaction timeline, including AI tools to summarize interaction history and the ability to add notes.
    • Efficient reminders, alerts, and notifications, ensuring you’re always in the loop and never miss a thing.
    • Powerful lead and pipeline management tools to help you track leads and sales.
    • Effective reporting and analytics tools to help you generate sales reports and evaluate performance.
    • Convenient sales automation capabilities, allowing you to automate tasks and save time.
  • 4. Does Nutshell offer help with importing my existing contacts?

    Yes! Nutshell provides free white glove import assistance for all customers during onboarding. Our team will review your data, match columns to appropriate fields, create custom fields if needed, and handle the entire import process within 24 to 48 business hours. Enterprise customers also get ongoing import support.

  • 5. How does contact enrichment help my sales team?

    Contact enrichment fills in missing professional details like job titles, company info, and social profiles, turning basic contact records into complete profiles. With Nutshell’s PeopleIQ, your team gets the context needed to personalize outreach, identify decision-makers, and qualify leads faster—helping you focus on high-value opportunities.

  • 6. Can I organize contacts by company hierarchy or parent-child relationships?

    Yes, on Nutshell Pro and above, you can create parent-child company relationships to track leads across multi-location businesses, franchises, or subsidiaries. View consolidated lead data across all child companies, improve reporting accuracy, and maintain detailed records for each location—all from one unified view.

CRM features that boost your sales effectiveness

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Sales Automation

Put time-wasting tasks on autopilot so your team can focus on building relationships and nurturing leads through your sales pipeline.

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Pipeline Management

Create custom pipelines and manage them easily with multiple views to nurture leads efficiently and stay on top of every deal.

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Reporting & Analytics

Provides robust reporting and analytics to help you track your team’s performance and to help you gain quick insights with automated reporting.

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Email Automation

Increase sales efficiency with Nutshell’s powerful email automation tool. Create personalized campaigns & track success right in your CRM

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Artificial Intelligence

Streamline daily processes using the generative power of AI in Nutshell to simplify sales activities and open up a world of possibilities.

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Meeting Scheduler

Create and manage virtual meetings and sync the information with your Calendar without leaving your CRM.

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Quotes & Invoices

Quickly create and send custom quotes and invoices, easily track quote and invoice progress and engagement, and effortlessly manage and share your quotes and invoices in different formats.

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Team Collaboration

Store customer notes, interactions and easily bring colleagues into the conversation and stay notified of everything that needs your attention.

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AI Agents

Easily accelerate revenue-driving tasks in your CRM, so you and your team can spend more time on selling.

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Contact Management

Improve calendar, email, & contact organization from any source with Nutshell’s contact management software.

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Product Importer

Quickly import your entire products and services list with Nutshell’s Product Importer, so you and your team can spend less time on administration and more time on selling.

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Prospecting

Search through over 200 million contacts, add ideal customers to your CRM, and connect with your future buyers.

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Website Visitor Identification

Pinpoint the companies and individuals visiting your site so you can proactively target warm leads.

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Contact Enrichment

Locate specific individuals working at the companies in your book of business and reveal their contact information so you can start the conversation.

Lead Attribution

With channel and source data automatically added to your new leads, you can know where your best leads come from and invest smarter in your marketing.

Free Customer Support

Connect with our world-class support team to get fast, friendly, and free support when needed.

Email and Calendar sync

Easily sync your email and calendar with Nutshell to make your CRM work where you do.

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Security

We take the security and reliability of your data seriously. We partner with the industry’s most trusted infrastructure provider, Amazon Web Services.

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App Marketplace

Integrate Nutshell with the rest of your tech stack

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See Nutshell’s Marketing Features

Find out more about Nutshell’s extensive range of Marketing Suite features

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See Nutshell’s Engagement Features

Learn more about Nutshell’s industry-leading Engagement Suite features

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See all of Nutshell’s features

Discover the broad spectrum of features and tools available to Nutshell customers

Thousands of happy users can’t be wrong.

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