Integrar Zendesk con Nutshell
Nuestra integración nativa con Zendesk sincroniza tus tickets de atención al cliente con Nutshell y te ofrece un contexto importante sobre tus clientes durante las conversaciones de soporte.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Con esta integración de CRM, Zendesk mostrará los datos del cliente asociados a una dirección de correo electrónico de Nutshell durante los chats de soporte, y sincronizará automáticamente los tickets con sus contactos de Nutshell .
Ventajas de la integración con Zendesk CRM
Reduzca la introducción de datos: Sincronizar las conversaciones de asistencia con su CRM elimina la necesidad de resumir manualmente las interacciones de asistencia y añadirlas a los registros de clientes.
Trabaje en un solo lugar: Poder ver detalles importantes de los clientes de Nutshell directamente en Zendesk significa que no tendrás que cambiar de programa para recopilar información.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
Qué hace una integración con Zendesk CRM
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
En Zendesk, cuando vea un ticket de soporte verá la información de contacto de la persona en Nutshell asociada con la misma dirección de correo electrónico. Si no hay ningún registro de persona que coincida en Nutshell, se le presentará un formulario para crear una persona nueva.
Nutshell Requisitos de integración de CRM Zendesk
Para disfrutar de las ventajas de una integración de Zendesk CRM con Nutshell, debe tener una cuenta de Zendesk Support (a partir de $19 por puesto al mes).
Integrar Nutshell CRM con Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
