Integreer Zendesk met Nutshell
Onze native integratie met Zendesk synchroniseert je klantenservicetickets met Nutshell en geeft je belangrijke context over je klanten tijdens ondersteuningsgesprekken.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Met deze CRM-integratie zal Zendesk tijdens support chats de klantgegevens weergeven die gekoppeld zijn aan een Nutshell e-mailadres en tickets automatisch synchroniseren met je Nutshell contacten.
Voordelen van Zendesk CRM integraties
Minder gegevens invoeren: Door uw ondersteuningsgesprekken te synchroniseren met uw CRM hoeft u niet langer handmatig ondersteuningsinteracties samen te vatten en toe te voegen aan klantendossiers.
Werk op één plek: Als je belangrijke Nutshell klantgegevens direct in Zendesk kunt bekijken, hoef je niet tussen programma's te schakelen om informatie te verzamelen.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
Wat een Zendesk CRM integratie doet
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
Wanneer je in Zendesk een supportticket bekijkt, zie je contactinformatie voor de persoon in Nutshell die is gekoppeld aan hetzelfde e-mailadres. Als er geen overeenkomend persoonrecord is binnen Nutshell, krijg je een formulier te zien om een nieuw persoon aan te maken.
Nutshell Integratievereisten CRM Zendesk
Om te profiteren van de voordelen van een Zendesk CRM integratie met Nutshell, moet je een Zendesk Support account hebben (begint bij $19 per seat per maand).
Nutshell CRM integreren met Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
