Integrer Zendesk med Nutshell
Den innebygde integrasjonen vår med Zendesk synkroniserer kundeservicesakene dine med Nutshell og gir deg viktig kontekst om kundene dine under supportsamtalene.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Med denne CRM-integrasjonen vil Zendesk vise kundedataene som er knyttet til e-postadressen Nutshell under supportchatter, og automatisk synkronisere saker med Nutshell -kontaktene dine.
Fordeler med Zendesk CRM-integrasjoner
Mindre dataregistrering: Når du synkroniserer supportsamtalene med CRM-systemet, slipper du å oppsummere supportsamtalene manuelt og legge dem til i kundehistorikken.
Arbeid på ett sted: Når du kan se viktige Nutshell kundedetaljer direkte i Zendesk, slipper du å veksle mellom ulike programmer for å samle inn informasjon.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
Hva en Zendesk CRM-integrasjon gjør
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
Når du ser en supporthenvendelse i Zendesk, vil du se kontaktinformasjonen til personen i Nutshell som er knyttet til samme e-postadresse. Hvis det ikke finnes noen matchende personoppføring i Nutshell, får du opp et skjema for å opprette en ny person.
Nutshell Krav til CRM Zendesk-integrasjon
For å dra nytte av fordelene med en Zendesk CRM-integrasjon med Nutshell, må du ha en Zendesk Support-konto (fra $19 per sete per måned).
Integrer Nutshell CRM med Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
