Integre o intercomunicador com Nutshell
Our native Nutshell-Intercom CRM integration automatically creates people records from website chats, syncs your conversations to Nutshell, and turns web chats into reportable activities.
- Turn web chats into sales-ready contacts: Automatically create contact records from Intercom conversations and sync chat transcripts to Nutshell, eliminating manual data entry.
- Give your whole team customer context: Store all web chat history in one place so sales and support teams can reference complete customer conversations without switching tools.
- Measure chat impact on deals: Track web chat activity and reporting to understand how visitor engagement correlates with your sales outcomes.
Connecting Intercom with your Nutshell CRM
Nutshell A Intercom é uma plataforma de CRM e de marketing por correio eletrónico tudo-em-um que ajuda as organizações B2B a trabalharem em conjunto para ganharem mais negócios. A Intercom é uma plataforma líder de mensagens para clientes que ajuda as empresas a gerar e qualificar leads, envolver os clientes e fornecer suporte personalizado ao cliente em escala.
With this two-click integration, Nutshell will automatically add a person when you complete an Intercom chat with a web visitor, sync the transcript to their Nutshell feed, and log the chat as a new activity (which you can then report on using our powerful activity report).
Benefícios
Save time: Syncing your web chats to your CRM eliminates the need to manually type in new contacts or copy-paste chat conversations into your customer records. Plus, with the Nutshell-Intercom CRM integration you have your Intercom web chats stored in Nutshell which means you won’t have to switch back and forth between tools anymore.
Conhecimento do cliente em toda a equipa: Ao armazenar todas as suas conversas de chat na Web onde as suas equipas de vendas e de assistência técnica as possam consultar, qualquer membro da sua equipa pode obter um contexto completo sobre uma relação com o cliente.
Insight into web chat effectiveness: By reporting on your web chats as an activity type, you can understand how often your front-line team is engaging with website visitors and how those chats relate to sales outcomes.
O que faz
With the Intercom CRM integration installed, Intercom will automatically create new contacts in Nutshell from chat interactions, and add the chat transcript including your own team member’s replies. Intercom chats will also be recorded as a “Web chat” in the activity report.
Requisitos
É necessário ter uma conta Intercom (a partir de 79 dólares por mês).
Integrar com o Intercom
Prima o botão "Ativar" junto à integração do Intercom; será enviado para o Intercom para aprovar o acesso. Clique em "Autorizar acesso" e já está!
