Complete guest profiles
Track stay history, preferences, and every guest interaction in one place.
“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Get up and running fast with an all-in-one platform built for hospitality pros. Manage guest relationships, automate follow-ups, close group bookings, and run targeted marketing campaigns—all in one simple platform.
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Every guest, booking, and interaction organized, automated, and tracked so your team can build relationships and drive revenue, not chase busywork.
Track stay history, preferences, and every guest interaction in one place.
Send targeted campaigns to past guests with seasonal offers, loyalty perks, and promotions.
Manage event RFPs, wedding contracts, and corporate deals from inquiry to close.
Track which channels drive bookings, measure team performance, and forecast revenue in real time.
Nutshell gives you complete guest profiles that include stay history, room preferences, dietary needs, past correspondence, and every phone call or email—all in one place.
When a returning guest calls to book, your team instantly knows what they’ve ordered before, any special requests they’ve made, and when you last reached out. That context turns routine interactions into memorable experiences that keep guests coming back.
From wedding RFPs to corporate retreats, high-value group business requires a structured sales process. Nutshell’s visual pipelines keep every deal moving from first inquiry to signed contract—with automation handling the follow-up in between.
Create separate pipelines for weddings, corporate events, and group stays so your sales team always knows exactly where each opportunity stands and what needs to happen next.
Repeat guests are your most valuable asset—and the most affordable to win back. Nutshell’s built-in email and SMS marketing lets you segment by stay history, booking type, or season and reach guests with the right message at the right time.
Send pre-arrival welcome sequences, post-stay review requests, anniversary offers, and seasonal promotions. All from the same platform where you manage your sales and guest relationships.
Speed wins in hospitality. Nutshell helps you capture leads from your website around the clock and follow up instantly—so event planners, group coordinators, and individual guests always hear from you first.
Use web forms to route event inquiries directly into your CRM. Add an AI chatbot that qualifies prospects and books meetings even when your team is off the clock. Then call or text leads directly from Nutshell with one click—no switching between apps.
Nutshell integrates with the software hospitality businesses rely on, so your guest data stays synced across your entire tech stack.
Connect your booking platforms, accounting software, and communication tools and let Nutshell serve as the relationship hub that ties it all together. With 5,000+ integrations available, your CRM works seamlessly alongside the systems your team already uses every day.
Award-winning support here for when you need us.
Try Nutshell free for 14 days or let us show you around before you dive in.
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For individuals or small teams getting started.
For small teams that require more reporting power.
For teams that need more pipelines and admin features
For businesses that require more customization and additional AI features
For businesses needing SSO, SQL, Scheduled phone support and more
Not sure which plan fits? See the full breakdown or talk to one of our specialists.
Nutshell’s multi-pipeline management is a game-changer for venues and hotels. You can create one pipeline specifically for individual guest reservations and another for high-value corporate events or wedding inquiries. This allows your sales team to track complex, multi-stage event biddings without cluttering the daily guest booking flow, ensuring that every proposal is followed up on and no revenue is left on the table.
Yes. In the hospitality industry, the details matter. Using custom fields and tags, you can record specific guest preferences—such as room temperature favorites, dietary restrictions, or “VIP” status—directly on their contact profile. Because Nutshell provides a chronological timeline of every interaction, your front desk and concierge teams can review a guest’s history in seconds to provide a personalized greeting or a surprise amenity upon arrival.
Absolutely. Nutshell integrates with thousands of tools via Zapier and our open API. You can connect your Property Management System (PMS), website booking engine, or restaurant reservation software (like Square or Checkfront) to Nutshell. This ensures that when a new booking is made, a lead is automatically created or updated in your CRM, allowing your marketing team to trigger immediate confirmation or pre-arrival welcome sequences.
Hospitality teams often juggle dozens of manual tasks daily. Nutshell’s sales automation can handle the repetitive “busywork.” You can set up automated email drip sequences to send local area guides 48 hours before a guest arrives, trigger internal tasks for housekeeping to prep a specific room, or automatically send a “Thank You” and review request 24 hours after check-out—all without your staff lifting a finger.
Nutshell’s advanced reporting and lead attribution tools identify exactly which channels are driving your bookings. Whether a lead comes from an OTA (Online Travel Agency), a social media campaign for a seasonal holiday package, or a local tourism board referral, you can see the data in real-time. This allows managers to see which marketing spend is resulting in actual stays and high-value event contracts, helping you optimize your budget for the next season.
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