Integrera Zendesk med Nutshell
Vår inbyggda integration med Zendesk synkroniserar dina kundtjänstärenden till Nutshell och ger dig viktig information om dina kunder under supportkonversationer.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
Med denna CRM-integration kommer Zendesk att visa de kunddata som är kopplade till en Nutshell e-postadress under supportchattar och automatiskt synkronisera ärenden till dina Nutshell kontakter.
Fördelar med Zendesk CRM-integrationer
Minskad datainmatning: Genom att synka supportkonversationerna med CRM-systemet slipper du manuellt sammanfatta supportinteraktionerna och lägga till dem i kundregistren.
Arbeta på ett och samma ställe: Att kunna se viktig Nutshell -kundinformation direkt i Zendesk innebär att du inte behöver växla mellan program för att samla information.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
Vad en Zendesk CRM-integration gör
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
När du visar ett supportärende i Zendesk kommer du att se kontaktinformation för personen i Nutshell som är associerad med samma e-postadress. Om det inte finns någon matchande personpost i Nutshell, kommer du att presenteras med ett formulär för att skapa en ny person.
Nutshell Krav på integration av CRM och Zendesk
För att dra nytta av fördelarna med en Zendesk CRM-integration med Nutshell måste du ha ett Zendesk Support-konto (kostar från 19 USD per plats och månad).
Integrera Nutshell CRM med Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
