Pipedrive CRM is a popular and well-rounded CRM used by over 100,000 companies in more than 170 countries. Their branding portrays them as a simple, well-rounded choice for businesses of any size and an instrumental tool for making salespeople’s lives easy. Pipedrive is undoubtedly a good CRM, but it isn’t a good fit for everyone.
Pipedrive has its challenges and downsides, including a lack of marketing features, difficulty with integrations, and poor customer support. It’s crucial to compare Pipedrive’s features, reviews, and cost with the best Pipedrive alternatives to find the CRM that provides the best value for your team.
Using this comparison guide can help you identify the alternatives and guarantee you’re really choosing a CRM that works for you.
Before we dive into the best Pipedrive alternatives, let’s review some essential information about the Pipedrive CRM.
Pipedrive is a popular CRM for a reason. Here are some of the pros of using Pipedrive:
Despite its benefits, Pipedrive also has a few cons. Take a look at some of the disadvantages we see most often with Pipedrive:
Pipedrive’s price starts at $14.90 per user per month, which is an attractive number when compared to other CRMs.
But there’s a catch — that entry-level price point lacks many of its marquee features. This “essentials” version leaves much to be desired, without the ability to sync your email account to Pipedrive, no email or task automation, and no user/admin permissions.
Bumping up to the $27.90 Advanced plan includes these features, but you still don’t get one-click calling, unlimited meeting scheduling, multiple dashboards, and revenue forecasting, which are reserved only for the $49.90 Professional plan.
Lastly, you have to pay for the Power plan or the Enterprise plan, which costs $99 per user per month, to get unlimited support.
If you’re considering Pipedrive, it’s likely that you’ve heard of these alternatives or seen them on software review sites. While the bulk of their features are similar, each has its own unique pros and cons which, depending on your needs, could make or break your CRM experience.
Check out these seven Pipedrive alternatives:
Pricing: $16/user/month (billed annually) for Foundation, $42/user/month for Pro, $52/user/month for Power AI, $67/user/month for Enterprise
Summary: Nutshell is an award-winning CRM platform that helps B2B sales and marketing teams work together to close more deals. Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among small to medium-sized companies who know better than to overpay for software they’ll never use. Furthermore, Nutshell’s features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews.
Watch out for: Users indicate that the feel of the mobile application doesn’t match the PC interface with which they are familiar.
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To learn more about how Nutshell and Pipedrive stack up, check out our in-depth, head-to-head comparison.
Full package: $330/mo
Summary: Salesforce is a comprehensive and robust software solution platform centered around its lead management and CRM functionality. With Salesforce (and its associated cloud applications) it’s possible to do just about anything: Customer journey-related custom sales workflows, plugin application builders, and integrations with your existing systems, to name a few. Be warned that the basic setup fee starts around $5,000, but if you want the above-mentioned functionality, your setup will start at $50,000.
Watch out for: They charge nearly double their enterprise price ($165/user) for the version with unlimited support. According to users, this is because the software is extremely difficult to use and requires constant interaction with Salesforce representatives. Furthermore, very few of the (costly) add-ons actually apply to small or medium-sized businesses.
Starter: Free starter version
Full package: $5,000/mo (Sales Hub)
Summary: HubSpot is a CRM, marketing automation tool, and customer service hub all built into one. With HubSpot, you can create custom web pages, forms, and emails, and tie them together into complicated, automated workflows. HubSpot is a great option for sales and marketing teams who can afford the big spend and don’t have the time or resources to integrate their CRM with other, similar features.
Watch out for: Don’t be fooled by the free version—it’s barely more functional than an Excel workbook. If you want to use all of HubSpot’s features, it’s going to cost a small fortune. Furthermore, those who aren’t HTML pros will need HubSpot to design their marketing pages for them.
Full package: $52/mo
Summary: Zoho CRM is one application that exists in Zoho’s diverse ecosystem of bite-sized applications, which are typically sold in bundles. The CRM offers basic contact management tools, as well as automation, like converting website visitors into leads automatically. The reporting in Zoho is also top-notch, allowing users to report across products, locations, accounts, and statuses, as well as providing useful sales forecasting.
Watch out for: Zoho has lots of add-on applications that vary in price, making it difficult to get a quote without going through demos, trials, and hassle. For the complete package, you may need to buy additional applications a la carte.
Full package: $99/mo
Summary: Insightly is a CRM favored by companies with straightforward sales processes. Their simple user interface allows for the creation of custom pipelines and provides all the tools and functionality needed to manage them. Insightly offers strong filtering that allows large lists to be sorted into manageable groups.
Watch out for: Insightly makes their money with their extremely pricy onboarding and support plans, without which many of their customers would be lost. Users also report crawling load times, dropped email attachments, and lackluster or unusable sales reports.
Full package: $99/mo
Summary: Copper CRM is an innovative approach to customer relationship management. Describing itself as a “relational CRM” as opposed to a “transactional CRM,” its focus is to exist solely in the Gsuite space to facilitate faster and more effective use of the Google app suite. Its Chrome extension comes in handy for scheduling meetings and creating follow-ups over email without going out of the way.
Watch out for: Copper is designed for Google users only, so it won’t play nicely with any of your non-Google software. Copper’s onboarding is expensive and is only included in their most expensive package.
Price: Contact for pricing
Summary: Spiro.ai is an AI-based CRM that uses algorithms to minimize the amount of busywork salespeople have to do, freeing them up to close more deals. For example, when you type someone’s email into Spiro, it finds all of their info on the web (so does Nutshell) and when you send an email with a line like “I’ll call you tomorrow,” the system actually reminds you to call them tomorrow.
Watch out for: Spiro has a tremendous price tag compared to their functionality; a salesperson who quickly creates tasks already won’t benefit much from having Spiro’s AI do it for them.
Shopping for a CRM is tough because you’re essentially choosing which software is going to run your sales operations for a while. There are many hidden factors at play that won’t show up on a typical CRM’s “features” page, like ramp-up time, implementation costs, additional services needed, quality of customer support, and more. In order to ensure you’re making the right choice, the best approach is to take a free trial and see if the CRM can really support all of your requirements without breaking the bank. Software review sites are also invaluable because customers will often tell the stories that CRM salespeople can’t.
Try Nutshell out for yourself by starting a 14-day free trial — no credit card required!
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