Intégration de Freshdesk avec Nutshell CRM
L'intégration de Nutshell et de Freshdesk permet d'améliorer le support client en synchronisant automatiquement les informations relatives aux contacts et aux tickets sur Nutshell. Grâce à cette intégration, vous pouvez facilement visualiser toutes les interactions avec les clients en un seul endroit et rationaliser vos processus de support.
Nutshell CRM is an all-in-one sales automation tool that helps businesses of all sizes generate, cultivate, and win more deals. Freshdesk is a leading customer support software that allows companies to manage customer inquiries from various channels in one place.
Grâce à cette intégration transparente, Nutshell créera automatiquement de nouveaux contacts et synchronisera les informations des tickets depuis Freshdesk, ce qui vous permettra de rester au courant de toutes les interactions avec les clients.
Avantages de l'intégration Freshdesk CRM :
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- Save time: With this integration, your Freshdesk customer and ticket information will be automatically added to Nutshell. This Freshdesk CRM integration means no copying and pasting between tools is required, and you can focus on improving your customer support.
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- Teamwide customer insight: By tracking all customer interactions in Nutshell, every member of your team can have full visibility into customer relationships. You can easily view customer tickets, chats, and interactions, all in one place.
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- Un aperçu de l'efficacité du support : En établissant des rapports sur les tickets Freshdesk en tant que type d'activité unique sur Nutshell, vous pouvez comprendre à quelle fréquence votre équipe s'occupe des tickets et comment ces interactions sont liées aux résultats des ventes.
Comment démarrer
This integration is powered by Zapier – set it up with your Zapier account.
There may be solutions for alternative applications available through our AppConnect Marketplace. Feel free to contact our team with any questions.
Foire aux questions
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1, Do I need a specific Nutshell plan to set up the Freshdesk integration?
Nope! The Freshdesk integration works with all Nutshell plans—Foundation, Pro, PowerAI, and Enterprise. No matter which plan your team is on, you can connect Freshdesk and start syncing customer data right away. Just head to your integrations settings to get started.
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2. Does the Freshdesk-Nutshell integration involve additional costs?
No additional costs. Integration access is included free with all Nutshell subscriptions—no setup fees or hidden charges. You’ll just need a Freshdesk account on their end. The integration is powered by our App Marketplace, which we set up and maintain for you at no extra cost.
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3. What data syncs between Freshdesk and Nutshell?
Freshdesk automatically creates new contacts in Nutshell and syncs ticket information to your customer records. This means your sales team can see all support tickets, interactions, and customer history in one place. It gives everyone visibility into the full customer journey—from support issues to sales opportunities.
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4. How does tracking Freshdesk tickets in Nutshell help my business?
When you report on Freshdesk tickets as an activity type in Nutshell, you can see how support interactions connect to sales outcomes. This helps you understand customer pain points, identify upsell opportunities, and align your sales and support teams around shared customer goals.
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5. Can I still use Nutshell if I don’t have Freshdesk?
Absolutely! Nutshell works great on its own for sales teams. But if you use Freshdesk for support, integrating it with Nutshell gives you a complete 360-degree view of each customer—combining sales and support data in one place. Explore our full integration marketplace to find 50+ other apps that connect with Nutshell too.
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6. How do I get help setting up the Freshdesk-Nutshell integration?
Easy! Visit your integrations section in Nutshell and follow the guided setup for Freshdesk. If you hit any snags, our support team is available via live chat at no extra cost. You can also reach out to sales before you get started if you have questions about whether Freshdesk integration is right for your team.
