Integrate Olark With Nutshell
View Olark live chats in your Nutshell contact timelines.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Olark provides a live chat platform for customer service. With this integration, you can see your Olark customer service chats directly in Nutshell.
Benefits
Stay organized: View your Olark customer chats directly in Nutshell.
What it does
Olark customer transcripts are automatically sent to Nutshell and logged as activities.
Requirements
You must have an Olark account ($29 per operator/month) as well as a Nutshell account.
Nutshell supports native integration with Olark. Learn more about how to set up your Olark live chat integration in Nutshell here.
Integrate with Olark
Frequently asked questions
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Do I need a specific Nutshell plan to use the Olark integration?
No. The Olark integration is available with all Nutshell plans—Foundation, Growth, Pro, Business, and Enterprise. No specific plan is required, so you can connect Olark to Nutshell regardless of which CRM tier you’re on.
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Does the Olark-Nutshell integration involve additional costs?
The integration itself is free with Nutshell. However, Olark has its own subscription cost (starting at $29 per operator per month). Your Nutshell plan and Olark subscription cover everything needed—no extra integration fees.
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What data syncs between Nutshell and Olark with this integration?
Olark live chat transcripts automatically sync to Nutshell as activities logged on your contact timelines. All conversation details, participants, and chat history appear in the activity report. This one-way sync keeps your CRM records complete without manual entry.
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How long does it take to set up the Olark-Nutshell integration?
Setup is quick and easy—typically 15 minutes or less. You copy an API key from Nutshell, paste it into Olark’s webhook settings, and you’re done. No coding or technical knowledge needed; just follow the straightforward steps in our support documentation.
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Where can I find help setting up the Olark-Nutshell integration?
Visit our Nutshell support center for step-by-step integration instructions. Our team also provides free live chat support if you hit any snags. Olark’s support team can help with their side of the setup if needed—both platforms are committed to your success.
