Integrate UserVoice With Nutshell
Unearth product insights and opportunities with our native UserVoice integration, connecting critical product feedback with related contact records in Nutshell.
Nutshell is an all-in-one CRM platform that provides industry-leading sales, marketing, and engagement solutions for B2B businesses. With Nutshell, companies have the tools needed to generate more leads, close more deals, and encourage business growth.
UserVoice allows users to collect essential customer feedback about their products and use that information to develop and refine product strategies. It provides product teams a platform to analyze feedback, collaborate and plan, conduct research, and interact with customers.
Integrating UserVoice with Nutshell allows you to gain a deeper understanding of your customer’s needs and identify new approaches that align with your business goals.
Benefits of a UserVoice CRM integration
Here’s how integrating UserVoice with your Nutshell CRM system can help you:
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- See the bigger picture: Bringing your contact data and product feedback together in Nutshell gives you more context on the feedback received and a better understanding of how you can help more customers like them.
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- Reduce customer churn: Compare customer churn data with feedback received to pinpoint underlying causes, identify at-risk accounts, and prevent them from churning.
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- Enhance customer experiences: By better understanding your customers’ wants and needs, you can respond to their feedback by engaging with them to address their needs and encourage positive customer experiences.
What a UserVoice CRM integration does
With your UserVoice-Nutshell integration set up, you’ll see UserVoice tickets automatically logged in related contact timelines, including team responses.
Nutshell and UserVoice will communicate to match the email addresses of the customers who provide feedback through UserVoice with the email addresses in Nutshell. When a match is found, the customer’s feedback ticket will appear in the contact timeline, allowing you to create a related activity, assign it to your team, and engage with the customer directly from Nutshell.
Nutshell CRM UserVoice integration requirements
To take advantage of our native UserVoice integration, you’ll need a UserVoice account with a subscription for its Team plan or above.
Integrate Nutshell CRM with UserVoice
Frequently asked questions
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1. Do I need a specific Nutshell plan to use the UserVoice integration?
Nope! UserVoice integration works with all Nutshell plans—Foundation, Growth, Pro, Business, and Enterprise. The integration is available natively through our platform at no extra cost to your Nutshell subscription.
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2. What data syncs between UserVoice and Nutshell?
When customers submit feedback or tickets through UserVoice, those tickets automatically appear on related contact timelines in Nutshell. The integration matches email addresses between platforms, so feedback is logged alongside all other customer interactions for complete communication history.
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3. Does the UserVoice integration involve additional costs?
Nope! The UserVoice-Nutshell integration is completely free with all Nutshell plans. You only pay for your separate UserVoice account based on your chosen plan. Nutshell covers all integration costs, so no hidden fees or additional charges.
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4. Can I respond to UserVoice feedback directly from Nutshell?
Yes! When you see a UserVoice ticket logged on a contact timeline in Nutshell, you can create a related activity and assign it to your team. Your responses are tracked, giving you visibility into all customer interactions without switching between platforms.
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5. Does UserVoice integration help with customer churn prevention?
Absolutely! By centralizing UserVoice feedback with customer data in Nutshell, you can identify at-risk accounts faster. Compare feedback patterns with account health to spot declining satisfaction early and take proactive steps to re-engage customers.
