Greater customer satisfaction
according to G2’s Fall 2025 Small-Business Grid® Report for CRM
“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
It’s time to switch to a sales CRM that scales with you. Import your data in just a few clicks, and experience the Nutshell difference.
Try Nutshell free for 14 days!
according to G2’s Fall 2025 Small-Business Grid® Report for CRM
Try Nutshell free for 14 days or let us show you around before you dive in.
Nutshell’s Sales Suite has 5 plan tiers to help you choose the best plan for your budget and required features. Below, we’re comparing our most popular Sales plan (Sales Pro) to Copper’s most comparable plan.
PER USER COST
Comparisons based on similarly-priced packages (Nutshell Sales Pro and Copper Professional)
CONTACT LIMIT
Unlimited contact and company records.
LIVE TECHNICAL SUPPORT
Available on Monday through Friday from 7:30 am to 5:30 pm EST (excluding holidays).
FULLY CUSTOMIZABLE SALES PROCESS
Automatically move your leads through your pipeline based on automated triggers.
ONE-CLICK PHONE DIALING / RECORDING / LOGGING
Integrate with your phone system or preferred communication platform and call from within Nutshell.
MULTIPLE SALES PIPELINES
Sales Pro customers can define unique sales pipelines to track entirely different types of sales and processes. Each pipeline has its own stages, goals, etc.
AUTOMATED PERSONAL EMAIL SEQUENCES
Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.
NATIVE INTEGRATIONS
Nutshell offers dozens of software integrations, allowing you to access all your data and run your business from a single tool.
FULLY CUSTOMIZABLE AND SHAREABLE SALES REPORTS
Instantly view how you’re tracking against quota and previous periods, and segment by product, rep, lead source, and more to identify what’s really driving your sales.
PIPELINE MANAGEMENT FEATURES
Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.
MOBILE BUSINESS CARD SCANNER
Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.
EMAIL MARKETING WITH AUTOMATION
150 monthly trial sends included. Paid plans based on number of Contacts and start at $5/month
WEB CHAT TOOL
Sales Pro customers have access to our Nutshell Engagement Foundation tier features, including unlimited Web chat tool usage, chat thread assignment, chat conversation management, and data collection through forms.
$42 per month billed annually,
$49 per month billed monthly
Unlimited
Live chat support included free
Yes
Yes
Up to 5 fully customizable pipelines
Yes
Email Marketing Tools, Box, Intercom, Olark, PandaDoc, QuickBooks, Skype, Twitter, Unbounce, Wufoo, Yesware, Zendesk, Zoom and many more
Yes
Drag-and-drop board, customizable list view, map view, chart view
Included in iPhone/Android apps
Fully integrated email marketing
Unlimited
$59 per month billed annually,
$69 per month billed monthly
15,000
Live chat support included free
Yes
Yes, through phone integrations
Yes
No
MailChimp, HubSpot, DocuSign, Slack, QuickBooks, Zendesk
Yes
Drag-and-drop board, list view
Available as a third-party app
No
No
With more than 30,000 brands served, you may believe Copper has the most to offer in terms of customer relationship management (CRM) software. Though it does bring with it some powerful features, some users find that Copper doesn’t supply everything they want and end up making the switch to Nutshell. Let’s take a look at why.
Copper is unique in its Google-based setup, integrating well with the whole suite of Google-related business products, including Workspace and Drive. Likewise, it offers a user-focused interface, allowing brands to create custom reports and track individual interactions with ease. And thanks to its connectivity, exporting data is a breeze.
Copper still has some bugs that have yet to be fixed. For example, even though it’s made for Google integration, it still struggles to communicate with Gmail at times. Also, if you work with other platforms outside of Google, it may be a challenge for you to get them to play nice with one another.
Outside of integration concerns, Copper expects perfection. You should be aware that it does not feature an editing tool to fix errors once you add data to the software. Plus, finding that inaccurate data is a challenge in itself with Copper’s current display settings.
When people note issues they’ve had with Copper, the most notorious one by far is their propensity to overcharge. Even after you cancel your subscription or remove the credit card on file, they may bill you again, leaving you to go through the arduous process of contacting support and getting a refund.
When making CRM comparisons with Copper, Nutshell should be on your radar. That’s because we offer:
The perfect blend of function and ease of use! I can’t believe how good Nutshell is!
Alan P. Skytop Business Loans
When making CRM comparisons with Copper, Nutshell should be on your radar. Try Nutshell free for 14 days, no credit card required.
We came over from Salesforce after six years of use and our sales team couldn’t be happier.
Matthew W. SafetySync
Very straightforward. We don‘t need to send our salespeople to ‘Nutshell Camp’ to learn how to use the product
Kevin E. TrustWorkz, Inc.
A major selling point for us was Nutshell’s integrations. About 70% of our communication is done through Google Mail, so as you can imagine, a seamless integration between our email and our CRM was absolutely critical.
Steven S. Blommerang
Nutshell’s customer service has been great. Not only are they quick to respond, but it’s nice to know they take their users’ suggestions and implement them if they are an improvement to the product.
Michelle M. Statewide Aquastore, In
The perfect blend of function and ease of use! I can’t believe how good Nutshell is!
Alan P. Skytop Business Loans
