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Let visitors chat with your team directly from your website through live chat so you can answer their questions and connect them with the right person. It’s a great way to keep visitors engaged with your brand and products and start building a good rapport as early as possible.
Here’s how Nutshell helps you turn visitors into leads with its built-in Nutshell Chat feature.
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Web chat is part of our Nutshell Chat feature, available on our Engagement Foundation plan and above.
As part of Nutshell’s Engagement suite, Nutshell Chat is an integral part of your larger engagement strategy. The Engagement Pro plan gives you the option to add Nutshell SMS and expand your engagement efforts by allowing you to send text messages directly to prospects and customers. Nutshell Engagement is available with an active Nutshell Sales subscription.
Meeting website visitors where they are is crucial to giving them the best experience with your company. With Web chat, website visitors can start conversations with your team from your customized chat widget. It’s easy to set up your Web chat widget with your universal Nutshell tracking snippet, allowing you to give visitors the answers they need, connect them with the right person, and collect information about potential prospects.
From the colors and icon on your chat widget to the forms you offer visitors—craft a chat experience that encourages conversations and perfectly strengthens your brand.
Whether your team is online or off, collect essential information about visitors so you can meet their needs or connect them with the team member who can. Maintain a natural conversational experience when you choose to gather website visitor information through the chat, one question at a time, instead of asking visitors to fill out a form. And because Nutshell Chat is built into your CRM, every detail is automatically stored on the visitor’s contact record—so you can access contact information, preferences, and important notes whenever you need them.
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Admins choose how to assign incoming chats so they’re distributed evenly throughout your agents. With assignment options like round-robin, specific-user, and queue, you ensure that visitors are helped quickly when your agents are online.
Chatting with a visitor who seems like a good fit for your products or services? Add a new lead for them directly from the chat thread so you can start sending them through your sales pipeline and win a new deal!
Turn visitor inquiries into leads—even after business hours. Nutshell Chat also includes the option to implement an AI-powered chatbot that welcomes every visitor, answers questions using your chosen knowledge sources, and nudges them toward booking a meeting or sharing their details to automatically create a lead. With Nutshell’s AI chatbot, your team can focus on high-value interactions while leads keep flowing into your CRM.
Nurture website visitors with engagement tools like web-based chat and seamlessly create leads in your CRM to close more deals
Build stronger prospect relationships through next-action-based selling with sales automation tools built for your perfect sales process. Leverage team guidance, reminders, and automated email drip sequences with a CRM designed to champion your next-action-based sales process and influence more wins.
With Web chat, you can delight website visitors with a hassle-free way to interact with your team and get the answers they seek. It’s ideal for reducing visitor-to-prospect conversion friction, establishing greater brand recognition, and encouraging positive brand experiences.
Interested to know how Web chat works? Read our Web chat Knowledge Base article.
Have a question? Need to see more? Register for a free 30-minute Nutshell demo and product tour with one of our team members to determine if Nutshell is a match for your business.
Allow website visitors to start chatting with your team directly from your customized chat widget so you can meet their needs and open more opportunities.
Manage conversations with leads and customers across Facebook Messenger and Instagram DMs—all without leaving your CRM.
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Business web chat software is a widget tool installed on your website that typically displays as a pop-up in the corner of each page. It allows website visitors to communicate with your business while on your website for quick feedback, and it answers questions they may have about your product or service.
Adding a live one-on-one chat tool like Web chat to your website comes with several benefits, including:
Your CRM solution should provide the tools you need to achieve your business goals. While no two businesses are the same, there are at least a few core CRM features every business should prioritize.
Search for a solution with these essential features when investing in a CRM system:
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I’ve been using Nutshell, and it’s been a game-changer for keeping in touch with my audience. It helps me effortlessly track people’s engagement and stay connected with them. The platform is easy to use and has made managing my interactions so much simpler. If you want a reliable way to stay in touch with your audience, Nutshell is the way to go!
Jason S. – Logos Daily
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