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Last updated September 22, 2025
This Privacy Policy explains the practices and policies of Nutshell, Inc. (“Nutshell”) regarding the collection and protection of Personal Data supplied by users or collected by us from users of www.nutshell.com and Nutshell’s Products, Software or Services (the “Product(s)”).
Nutshell defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Nutshell End User License Agreement (the “User Agreement”).
By use of the Product, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) Nutshell may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the User Agreement. Personal Data may be processed by Nutshell in the country where it was collected as well as other countries (including the United States).
Nutshell reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted online at http://www.nutshell.com/support/, and a User’s continued use of the Product will signify agreement to such changes.
We will not sell or market the email addresses, phone number, or other collected personal information of registered Users to third parties. We will not distribute, sell, or barter any data that you upload into the Product. We may view your Nutshell instance data and uploaded information to provide system maintenance and technical support only. You acknowledge and agree that Nutshell may occasionally send you communications regarding your account or the Product via email.
When you communicate with Nutshell via chat, form, email, phone or other medium, you may share your Personal Data. We may process and store a recording or transcript of these interactions along with your Personal Data. We use this information to train our team and improve the quality of our customer interactions.
When you provide your phone number or email address to Nutshell, you consent for Nutshell to use automated technology, including pre-recorded messages, texts, and email to contact you. This includes if the number is currently on any Do Not Call Lists.
You may provide your phone number or mobile information to Nutshell to receive information about our services. You can cancel the SMS service at any time by replying with “STOP”.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Nutshell usa cookies, endereço IP, localização GPS, informações de URL e outros detalhes técnicos de conexão para melhorar e desenvolver o Produto e para fornecer recursos aprimorados ou geograficamente diferenciados e níveis de Produto aos Usuários, quando disponíveis.
Nutshell uses cookies to save User screen names, session validators, and on Users’ browsers and hard drives, and may use them to provide tailored Product features to those Users, as they become available. Nutshell may also use cookies to provide retargeting advertising on other sites based on your previous interaction with the Product. We promise that our retargeting partners will never collect personal information such as your name, email address, postal address, or telephone number.
Os endereços IP também nos ajudam a diagnosticar o congestionamento da rede, problemas com nossos servidores e, de outra forma, auxiliam na administração e no fornecimento do Produto aos nossos Usuários.
Depois de se registrar em Nutshell e fazer login no Produto, você não será anônimo para Nutshell.
When communicating with Nutshell (i.e. when you sign up for a trial or communicate through a chat or a form), you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, email address, and a password. Nutshell does not intentionally gather Personal Data about visitors who are under the age of 13. Nutshell may also record your IP address when you submit information.
Nutshell também poderá coletar, a seu critério, determinadas informações demográficas e de preferência do usuário. Todas as informações coletadas pelo Nutshell são usadas para fins internos de fornecimento do Produto, suporte aos usuários e aprimoramento dos Produtos. A agregação de informações não identificáveis fornecidas pelos usuários permite que o Nutshell compreenda sua base de usuários e aprimore os Produtos.
Nutshell also may collect and process transcripts and recordings of your interactions with our team and chatbots.
Para proteger as informações de sua conta, mantenha sua senha em segurança.
Nutshell recebe e registra automaticamente informações do seu navegador nos logs do nosso servidor, incluindo seu endereço IP, informações de cookies e a página solicitada. O Nutshell utiliza o Google Analytics para analisar tendências com dados não pessoalmente identificáveis.
Os usuários devem estar cientes de que outros sites visitados antes de entrar nos sites Nutshell podem inserir Dados Pessoais no URL do Usuário durante uma visita ao site deles, e o Nutshell não tem controle sobre esses sites. Dessa forma, algumas dessas informações podem ser registradas pelo Nutshell.
Nutshell websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.
Nutshell uses Google Analytics to track usage of the Nutshell application and nutshell.com. Nutshell may use anonymized demographic and interest-based data from visitors to influence how we purchase advertising. Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. Nutshell’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.
This Cookie Statement explains how Nutshell uses cookies to provide our software, Nutshell, and other services (collectively, our “Services”) to business clients, including when those clients’ customers visit websites operated by our clients.
A cookie is a small file placed on the hard drive of your computer. A website visitor may refuse to accept browser cookies by activating the appropriate setting on their browser.
This information is provided to facilitate our clients ability to comply with applicable cookie law regulations.
These cookies may be issued when a client embeds a Nutshell code snippet on their website, to power services like VisitorIQ, Nutshell Analytics, Nutshell Forms, or other Services.
We use cookies as part of our Services for purposes including the following:
Nutshell uses certain third-party service providers to improve your experience. For example, when you file a support ticket, we will transmit a minimal amount of your Personal Data (e.g. your email address) to our support software provider. These third parties will be required to follow privacy protection equal to Nutshell’s.
Os dados de seu cartão de crédito são armazenados e processados por provedores em conformidade com o PCI.
Nutshell não divulga Dados Pessoais, incluindo os dados que você insere ou carrega no Produto, a menos que a divulgação seja necessária para atender a uma solicitação governamental obrigatória, como um mandado.
In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Nutshell User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on www.nutshell.com or via an email sent to the email address you provide) of any change in ownership, merger or acquisition of Nutshell’s assets by a third party.
Todos os seus Dados Pessoais, armazenados pelo Nutshell ou de outra forma, são considerados confidenciais e privados. O Nutshell manterá salvaguardas administrativas, físicas e técnicas apropriadas, padrão do setor, para proteger contra a perda, o uso indevido e a alteração das informações sob nosso controle.
Nutshell não deverá: (a) modificar intencionalmente seus Dados Pessoais, (b) divulgar seus Dados Pessoais, exceto quando exigido por lei ou quando expressamente permitido por escrito pelo usuário, ou (c) acessar seus Dados Pessoais, exceto para fornecer manutenção, verificação ou prevenção de problemas técnicos associados ao Produto ou para fornecer suporte técnico mediante solicitação do usuário.
Nutshell takes reasonable steps to ensure the integrity and security of our network and systems but does not expressly make any guarantee these security measures will prevent third-parties from obtaining Personal Data by illegal actions or attacks. Should such an attack be perpetrated, Nutshell will supply authorities with available information on the third party when such event comes under prosecution.
É sua responsabilidade escolher senhas seguras e mantê-las em segurança. O Nutshell não se responsabiliza por Dados Pessoais comprometidos devido a uma senha de usuário insegura ou roubada. Se você estiver se autenticando no Nutshell por meio de terceiros (por exemplo, Google Apps), essas senhas também deverão ser seguras.
Você pode, a qualquer momento, optar por corrigir ou atualizar as informações que enviou para Nutshell atualizando sua conta em nosso site ou no Produto. Se cancelar sua conta, seus Dados Pessoais e outras informações poderão ser mantidos em nossos arquivos ou registros de backup.
Se você tiver uma disputa ou reclamação sobre privacidade em um site da Nutshell ou no Produto, pedimos que tente primeiro resolver o problema diretamente com a Nutshell , enviando um e-mail para policies@nutshell.com.
All inquiries to Nutshell about the Privacy Policy or the User Agreement should be made by emailing policies@nutshell.com.
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