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Last updated September 22, 2025
This Privacy Policy explains the practices and policies of Nutshell, Inc. (“Nutshell”) regarding the collection and protection of Personal Data supplied by users or collected by us from users of www.nutshell.com and Nutshell’s Products, Software or Services (the “Product(s)”).
Nutshell defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Nutshell End User License Agreement (the “User Agreement”).
By use of the Product, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) Nutshell may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the User Agreement. Personal Data may be processed by Nutshell in the country where it was collected as well as other countries (including the United States).
Nutshell reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted online at http://www.nutshell.com/support/, and a User’s continued use of the Product will signify agreement to such changes.
We will not sell or market the email addresses, phone number, or other collected personal information of registered Users to third parties. We will not distribute, sell, or barter any data that you upload into the Product. We may view your Nutshell instance data and uploaded information to provide system maintenance and technical support only. You acknowledge and agree that Nutshell may occasionally send you communications regarding your account or the Product via email.
When you communicate with Nutshell via chat, form, email, phone or other medium, you may share your Personal Data. We may process and store a recording or transcript of these interactions along with your Personal Data. We use this information to train our team and improve the quality of our customer interactions.
When you provide your phone number or email address to Nutshell, you consent for Nutshell to use automated technology, including pre-recorded messages, texts, and email to contact you. This includes if the number is currently on any Do Not Call Lists.
You may provide your phone number or mobile information to Nutshell to receive information about our services. You can cancel the SMS service at any time by replying with “STOP”.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Nutshell utiliza cookies, la dirección IP, la ubicación GPS, la información de URL y otros detalles técnicos de conexión para mejorar y seguir desarrollando el Producto, y para proporcionar funciones mejoradas o diferenciadas geográficamente y niveles de Producto a los Usuarios, cuando estén disponibles.
Nutshell uses cookies to save User screen names, session validators, and on Users’ browsers and hard drives, and may use them to provide tailored Product features to those Users, as they become available. Nutshell may also use cookies to provide retargeting advertising on other sites based on your previous interaction with the Product. We promise that our retargeting partners will never collect personal information such as your name, email address, postal address, or telephone number.
Las direcciones IP también nos ayudan a diagnosticar la congestión de la red, los problemas con nuestros servidores y nos asisten en la administración y entrega del Producto a nuestros Usuarios.
Una vez que se registre en Nutshell e inicie sesión en el Producto, dejará de ser anónimo para Nutshell.
When communicating with Nutshell (i.e. when you sign up for a trial or communicate through a chat or a form), you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, email address, and a password. Nutshell does not intentionally gather Personal Data about visitors who are under the age of 13. Nutshell may also record your IP address when you submit information.
Nutshell también puede recopilar, a su elección, cierta información demográfica y sobre sus preferencias. Toda la información recopilada por Nutshell se utiliza con fines internos para proporcionar el Producto, prestar asistencia a los usuarios y mejorar los Productos. La agregación de información no identificativa proporcionada por los usuarios permite a Nutshell comprender su base de usuarios y mejorar los Productos.
Nutshell also may collect and process transcripts and recordings of your interactions with our team and chatbots.
Para proteger la información de su cuenta, mantenga segura su contraseña.
Nutshell recibe y registra automáticamente en los registros de nuestro servidor información procedente de su navegador, incluida su dirección IP, información sobre cookies y la página que solicita. Nutshell utiliza Google Analytics para analizar tendencias con datos no identificables personalmente.
Los Usuarios deben ser conscientes de que otros sitios web visitados antes de entrar en los sitios web de Nutshell podrían colocar Datos Personales en la URL de un Usuario durante una visita a su sitio web, y Nutshell no tiene ningún control sobre dichos sitios web. En consecuencia, parte de esta información puede ser registrada por Nutshell.
Nutshell websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.
Nutshell uses Google Analytics to track usage of the Nutshell application and nutshell.com. Nutshell may use anonymized demographic and interest-based data from visitors to influence how we purchase advertising. Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. Nutshell’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.
This Cookie Statement explains how Nutshell uses cookies to provide our software, Nutshell, and other services (collectively, our “Services”) to business clients, including when those clients’ customers visit websites operated by our clients.
A cookie is a small file placed on the hard drive of your computer. A website visitor may refuse to accept browser cookies by activating the appropriate setting on their browser.
This information is provided to facilitate our clients ability to comply with applicable cookie law regulations.
These cookies may be issued when a client embeds a Nutshell code snippet on their website, to power services like VisitorIQ, Nutshell Analytics, Nutshell Forms, or other Services.
We use cookies as part of our Services for purposes including the following:
Nutshell uses certain third-party service providers to improve your experience. For example, when you file a support ticket, we will transmit a minimal amount of your Personal Data (e.g. your email address) to our support software provider. These third parties will be required to follow privacy protection equal to Nutshell’s.
Los datos de su tarjeta de crédito se almacenan y procesan con proveedores que cumplen la normativa PCI.
Nutshell no revelará Datos Personales, incluidos los datos que usted introduzca o cargue en el Producto, a menos que su revelación sea necesaria para cumplir una solicitud gubernamental ejecutable, como una orden judicial.
In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Nutshell User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on www.nutshell.com or via an email sent to the email address you provide) of any change in ownership, merger or acquisition of Nutshell’s assets by a third party.
Todos sus Datos Personales, almacenados por Nutshell o de otro modo, se consideran confidenciales y privados. Nutshell adoptará las medidas de seguridad administrativas, físicas y técnicas necesarias para evitar la pérdida, mal uso o alteración de la información que se encuentra bajo nuestro control.
Nutshell no podrá: (a) Modificar intencionadamente sus Datos Personales, (b) Divulgar sus Datos Personales excepto en los casos en que la ley obligue a ello o usted lo permita expresamente por escrito, o (c) Acceder a sus Datos Personales excepto para proporcionar mantenimiento, verificación o prevención de problemas técnicos, asociados con el Producto o para proporcionar soporte técnico a petición suya.
Nutshell takes reasonable steps to ensure the integrity and security of our network and systems but does not expressly make any guarantee these security measures will prevent third-parties from obtaining Personal Data by illegal actions or attacks. Should such an attack be perpetrated, Nutshell will supply authorities with available information on the third party when such event comes under prosecution.
Es su responsabilidad elegir contraseñas seguras y mantenerlas a salvo. Nutshell no se hace responsable de los Datos Personales que se vean comprometidos debido a una contraseña de usuario insegura o robada. Si se autentica en Nutshell a través de un tercero (por ejemplo, Google Apps), esas contraseñas también deben ser seguras.
Usted puede, en cualquier momento, optar por corregir o actualizar la información que ha enviado a Nutshell actualizando su cuenta en nuestro sitio web o en el Producto. Si cancela su cuenta, sus Datos Personales y otra información podrán conservarse en nuestros archivos o registros de copia de seguridad.
Si tiene alguna disputa o queja sobre la privacidad en un sitio web de Nutshell o sobre el Producto, le rogamos que primero intente resolver el problema directamente con Nutshell enviando un correo electrónico a policies@nutshell.com.
All inquiries to Nutshell about the Privacy Policy or the User Agreement should be made by emailing policies@nutshell.com.
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