Integrate Zendesk With Nutshell
Our native integration with Zendesk syncs your customer service tickets to Nutshell and gives you important context on your customers during support conversations.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Zendesk is the leading help desk software platform, helping businesses track, prioritize, and solve customer support tickets.
With this CRM integration, Zendesk will display the customer data associated with a Nutshell email address during support chats, and automatically sync tickets to your Nutshell contacts.
Benefits of Zendesk CRM integrations
Reduce data entry: Syncing your support conversations to your CRM eliminates the need to manually summarize support interactions and add them to customer records.
Work in one place: Being able to view important Nutshell customer details directly in Zendesk means you won’t have to switch between programs to gather information.
Teamwide customer insight: By storing all your tickets where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
What a Zendesk CRM integration does
With the integration installed, Zendesk will automatically send new and updated support tickets to Nutshell, including your Zendesk agent’s replies. If a company or person exists in Nutshell with the same email address as the ticket’s requester, the ticket will appear in the company or person’s timeline. Zendesk support tickets will also be reflected in the activity detail report.
In Zendesk, when you view a support ticket you will see contact information for the person in Nutshell associated with the same email address. If there is no matching person record within Nutshell, you’ll be presented with a form to create a new person.
Nutshell CRM Zendesk integration requirements
To enjoy the benefits of a Zendesk CRM integration with Nutshell, you must have a Zendesk Support account (starts at $19 per seat per month).
Integrate Nutshell CRM with Zendesk
FAQs: Integrating Zendesk with Nutshell
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Do I need a specific Nutshell plan to use the Zendesk integration?
No, the Zendesk integration is available to all Nutshell customers regardless of plan—Foundation, Growth, Pro, Business, or Enterprise. There’s no additional cost beyond your Nutshell subscription. All plans include access to Zendesk and other native integrations.
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What data syncs between Zendesk and Nutshell?
Zendesk automatically sends new and updated support tickets to Nutshell, including ticket details, requester information, agent replies, and ticket metadata. Tickets appear in your Nutshell contact timelines and activity reports, giving your sales and support teams a unified view of customer interactions without manual data entry.
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Why should I integrate Zendesk with Nutshell?
Integrating Zendesk with Nutshell gives your entire team complete customer context in one place. Support interactions are logged automatically, reducing manual work and ensuring sales reps understand each customer’s support history before engaging. This leads to faster issue resolution, better customer relationships, and ultimately more closed deals.
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How long does it take to set up the Zendesk-Nutshell integration?
Setup typically takes 10-15 minutes. You’ll generate an API key in Nutshell, install the Nutshell app from the Zendesk Marketplace, and authorize the connection. Once installed, the integration runs automatically with no ongoing manual configuration needed.
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Where can I find other support tools that integrate with Nutshell?
Nutshell integrates with multiple support platforms including Intercom, Olark, and UserVoice through native integrations. You can also connect thousands of other apps via Zapier or our App Marketplace. Visit your Nutshell Integrations page or our integrations directory to explore all available options for your team’s needs.
