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"Nutshell is super gebruiksvriendelijk en intuïtief
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"Nutshell is zowel eenvoudig als krachtig
Nutshell is the CRM most similar to Zendesk Sell in terms of interface design, pipeline management structure, and core sales functionality.
Nutshell offers many of the same powerful features as Zendesk Sell—with a few major advantages. Nutshell’s standout features include:
When you’re choosing your next CRM, don’t settle for something “less than”.
Nutshell has everything you love from Zendesk Sell (and some more!).
Visual Pipeline Management
Nutshell has the same easy drag-and-drop functionality. Additionally, we have List view, Map view and Chart view.
Verkoopautomatisering
Automated workflows, emails, assignments, tasks and activities that help you move leads through pipelines automatically.
Full Customer View
See every interaction (calls, texts, emails, web chats, site visits, opens and more) on your People, Lead & Company Timelines.
Contacts & Records Limits
Nutshell’s only limit is 100 active leads on our Sales Foundation plan. Besides that, there is no limit on data.
Smart Lists, Saved Lists & Filters
Use Tags, Custom Fields and more in your Lists to filter down and create the exact Smart List you need. Save it and choose to share it with your team.
Zendesk Support Integration
Keep your customer support conversation integrated with your CRM records.
Live Customer Support
Live Chat is Free for ALL customers. Phone Support is included for Enterprise customers. An Extensive support center.
In-App Phone Dialing & Recording
Integreer met je telefoonsysteem of favoriete communicatieplatform en bel vanuit Nutshell.
AI Call/Meeting Summarization
Instantly summarize calls and meetings and save to your 360-Customer view.
2-Way Email & Calendar Sync
With Google and Microsoft
Email Templates & Sequences
Create templates, share them with your team, send them automatically.
SMS
Send and receive tests inside Nutshell. Automate them in your sales process.
Permissions & Custom Roles
Use our standard roles and/or add your own custom roles to control permissions and who can see/do what inside of Nutshell
Aangepaste velden
Each plan has a set amount of Custom Fields. Use them for the unique data that you collect on People, Company & Leads
Mobile App
Available on iPhone and Android
API Access & Integration
Our API information is readily available. Plenty of 1-Click integrations. Huge Marketplace via Zapier.
Analytics & Reporting
Out of the box and custom reports available. Install Nutshell Analytics in a few minutes.
In-Product Prospecting
Nutshell IQ is broken into 3 sub-products: ProspectorIQ (find new), VisitorIQ (found you) and PeopleIQ (find more)
Mobile Business Card Scanner
Built right into our mobile app!
Marketing Features
Nutshell has a complete Marketing Suite of tools
Price Per User
Nutshell offers 5 flexible Sales/CRM plans. Choose the plan that most fits your needs and budget.
Onbeperkt
Altijd gratis
Nutshell IQ
Email marketing, Landing pages, Web forms, SMS Marketing and more all done inside Nutshell (or through third party integration)
From $13 to $89 per month
Limits Apply
Zendesk Reach
From $19 to $219 per month
Explore the essentials of our award‑winning CRM in a live demo with Q&A. Can’t attend? Register and we’ll send the recording.
Zendesk Sell is a discontinued sales CRM platform that provided pipeline management, email integration, and sales automation for B2B teams before its retirement on August 31, 2027.
As of September 9, 2025, Zendesk Sell is no longer available to purchase. Existing customers lose access to their accounts, data, and integrations on August 31, 2027, when Zendesk permanently shuts down Sell servers and deletes all stored customer information. Zendesk discontinued Sell to focus resources on their core Support platform and AI-powered service automation, officially recommending customers migrate to alternative CRMs like Pipedrive, Nutshell, or other sales-focused platforms.
For current customers, Zendesk Sell has some strengths and some shortcomings reported by users. As you search for a new solution to your CRM needs, it may be helpful to look for a new CRM with many of the same features as Zendesk Sell to minimize friction during the transition process—but with additional features that will take your company through your next phase of growth.
Nutshell is an all-in-one CRM platform that combines sales pipeline management, email marketing, and customer engagement tools in a single subscription designed for B2B teams of 5-500 people.
Nutshell helps sales, marketing, and customer success teams work together to close more deals and retain more customers. The platform includes Nutshell Sales (CRM and pipeline management), Nutshell Campaigns (email marketing with drag-and-drop builders and automation), and Nutshell Engagement (web chat and 1:1 SMS messaging)—three products that typically require separate subscriptions from platforms like Salesforce ($150+/user/month for Sales Cloud + Pardot + Service Cloud).
Nutshell requires no dedicated IT administrator or expensive implementation consultants—most teams complete setup, data migration from Zendesk Sell, and team onboarding in under one week using Nutshell’s 1-click Import2 tool and included white-glove migration support.
Nutshell is favored among businesses from a wide variety of industries and sizes due to its ease of use, flexible setup, and comprehensive features. According to customer reviews on G2, Capterra, and Software Advice, Nutshell Sales features consistently outperform competitors in both usability scores (4.3/5 average) and comprehensiveness ratings, particularly when compared to specialized tools that require multiple integrations to match Nutshell’s built-in functionality.
Here at Nutshell, we’re dedicated to helping businesses grow their revenue and solve the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling, marketing, and managing.
Nutshell synchroniseert niet alleen naadloos met heel Google Workspace (download onze Chrome-extensie), maar we synchroniseren ook naadloos met heel Microsoft 365 (download onze Outlook-extensie).
Nutshell compares to Zendesk Sell by offering nearly identical core functionality—including visual pipeline management, email sync, sales automation, and custom reporting—while adding built-in marketing tools, AI-powered features, and more affordable pricing without feature-tier restrictions.
As Zendesk Sell approaches retirement on August 31, 2027, while Zendesk refocuses exclusively on their Support platform and service automation offerings, thousands of businesses are searching for Zendesk CRM alternatives that maintain familiar workflows. Nutshell provides the smoothest transition because it mirrors Zendesk Sell’s interface design—both use drag-and-drop deal cards, left-sidebar navigation, color-coded pipelines, and contact timelines—requiring minimal retraining for sales reps already comfortable with Zendesk’s layout.
Beyond matching core features, Nutshell includes capabilities that Zendesk Sell charges extra for or doesn’t offer: email marketing campaigns (Nutshell Campaigns vs. Zendesk Reach add-on at $10/user/month), web chat (Nutshell Engagement vs. third-party tools), and AI-powered lead scoring and call summarization (Power AI vs. no Zendesk equivalent).
Many organizations chose Zendesk Sell in the first place because its impressive scalable platform is ready to grow with you as your business needs evolve. Its built-in reporting functions help you keep track of all your most important communications, sales, and other data. Zendesk’s site also boasts a responsive support team, which is crucial to brands like yours that are dedicated to constant success and growth.
Despite its great features, Zendesk Sell will soon no longer be available—and many users now have an opportunity to switch to a CRM that offers even greater functionality at an equally affordable price.
Some top concerns customers have had with Zendesk Sell include:
Nutshell is a high-powered Zendesk Sell alternative because it matches all of Zendesk’s core CRM features while adding built-in marketing automation, AI-powered sales tools, and transparent pricing that includes capabilities Zendesk charges extra for through add-ons.
When looking for a Zendesk Sell alternative, Nutshell should be on your radar because, while its core functionality is similar to Zendesk Sell, it goes above and beyond with:
We luisteren naar en anticiperen op de behoeften van onze klanten om een gebruiksvriendelijk en betaalbaar CRM aan te bieden dat boordevol waardevolle functies zit.
We regularly add new features and update our software to provide superior service, including:
We hebben een geweldig verkoopproces ontwikkeld in Nutshell dat ertoe heeft geleid dat we een sluitingspercentage van ongeveer 30% hebben voor al onze leads.
Mathew W. SafetySync
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
When making CRM comparisons with Zendesk Sell, Nutshell should be at the top of your list. That’s because we offer:
Yes, Nutshell is an excellent fit for Zendesk Sell users. It serves the same types of businesses—B2B sales teams across industries like professional services, manufacturing, tech, and construction. Nutshell offers all the core features you’re used to in Zendesk Sell (pipeline management, contact management, sales automation, reporting) with similar workflows, so your team won’t need to relearn everything from scratch. It supports teams from 5 to 5000+ users, making it scalable for growing businesses just like Zendesk Sell.
Migrating is simple. During your Nutshell trial, navigate to Settings > Import and select “Another CRM” > Zendesk Sell. Nutshell’s one-click importer pulls in your contacts, deals, and activity history automatically. If you’d prefer hands-off help, the Nutshell team offers free white-glove migration services—they’ll handle the entire data transfer for you at no additional cost, ensuring everything is organized correctly before you go live.
Most teams are fully up and running within 24 to 48 hours. The actual data import typically completes in a few hours, and the Nutshell onboarding team helps you configure pipelines, set up integrations, and train your team quickly. For larger or more complex migrations, Nutshell works on your timeline at no extra cost. It starts with a sample import to verify accuracy, then completes the full migration—so you’re not stuck doing tedious manual work.
Start planning now. While Zendesk Sell doesn’t shut down until August 31, 2027, waiting until the last minute creates unnecessary stress and limits your options. Beginning your migration at least 6-12 months before the deadline gives you time to evaluate alternatives, test new systems, and ensure a smooth transition without disrupting your sales process.
Nutshell offers all the same core features as Zendesk Sell—plus additional capabilities like built-in email marketing, landing pages, and web forms—at competitive pricing starting at $13/user/month. Unlike Zendesk Sell, Nutshell doesn’t limit your data storage or charge extra for essential features. You get unlimited contacts, companies, and leads, free live chat support for all customers, and no contracts. We’re transparent about pricing with no hidden fees.
Geweldige service. De White Glove Important service overtuigde me om dit uit te rollen naar mijn hele bedrijf.
Steve K. Speedwagon Eigenschappen
Een perfect systeem dat aan al onze eisen voldoet; flexibel en eenvoudig aan te passen.
Vimmi
Nutshell-heeft er op de een of andere manier voor gezorgd dat ik weer een CRM wil gebruiken. Dat zou wel eens de eerste keer kunnen zijn.
Lisa L. Generaties Nu LLC
Nutshell geeft ons inzicht in ons bedrijf via hun rapportage en het CRM is gemakkelijk te gebruiken voor onze verkoop- en onboardingteams. Ik raad ze ten zeerste aan voor een groeiende Saas.
Brian S. Getuigenis Boom
Uw klantenservice is zonder twijfel de beste die ik in lange tijd heb gezien. Het wordt enorm gewaardeerd. Ga zo door!
Ryan M. Reichel Isolatie
Find out more about our affordable plans, packed with the features your business needs.
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