Yes. The integration links your helpdesk contacts with Nutshell sales data, so support agents see customer details, active leads, and deal status instantly. No switching between apps means faster context, smarter support, and agents who can hand off qualified leads directly to sales without repeating information.

When a Deskpro user is linked to a Nutshell contact, agents see that contact’s key details, all associated leads, logged activity history, and notes. This unified view eliminates manual lookups and gives support teams the context they need to provide informed, personalized assistance faster.

Yes! Using Zapier, you can create workflows that automatically log support activity to Nutshell, update tickets based on lead progress, or even create new leads in Nutshell when specific support requests arrive. This keeps your sales pipeline synchronized with customer support data in real-time.

The Nutshell-Deskpro integration powered by Zapier is the recommended approach—it’s pre-built and optimized for both platforms. You can set it up via Zapier directly if you prefer more customization, but the integrated version handles common workflows automatically with minimal setup.

Yes. You’ll need both a Deskpro account for your support team and a Nutshell account for your sales team. The integration creates a bridge between them, so support agents can view Nutshell customer data directly in Deskpro without needing to log into Nutshell separately.