Nutshell Privacy Policy

Last updated September 22, 2025

This Privacy Policy explains the practices and policies of Nutshell, Inc. (“Nutshell”) regarding the collection and protection of Personal Data supplied by users or collected by us from users of www.nutshell.com and Nutshell’s Products, Software or Services (the “Product(s)”). 

Nutshell defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Nutshell End User License Agreement (the “User Agreement”). 

By use of the Product, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) Nutshell may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the User Agreement. Personal Data may be processed by Nutshell in the country where it was collected as well as other countries (including the United States). 

Nutshell reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted online at http://www.nutshell.com/support/, and a User’s continued use of the Product will signify agreement to such changes.

Hvordan Nutshell bruker informasjon

Personopplysninger

We will not sell or market the email addresses, phone number, or other collected personal information of registered Users to third parties. We will not distribute, sell, or barter any data that you upload into the Product. We may view your Nutshell instance data and uploaded information to provide system maintenance and technical support only. You acknowledge and agree that Nutshell may occasionally send you communications regarding your account or the Product via email.

Chat, Form, Email & Phone Interactions

When you communicate with Nutshell via chat, form, email, phone or other medium, you may share your Personal Data. We may process and store a recording or transcript of these interactions along with your Personal Data. We use this information to train our team and improve the quality of our customer interactions.

Email address & phone number

When you provide your phone number or email address to Nutshell, you consent for Nutshell to use automated technology, including pre-recorded messages, texts, and email to contact you. This includes if the number is currently on any Do Not Call Lists. 

SMS program

You may provide your phone number or mobile information to Nutshell to receive information about our services. You can cancel the SMS service at any time by replying with “STOP”.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Informasjonskapsler og passiv datainnsamling

Nutshell bruker informasjonskapsler, IP-adresse, GPS-posisjon, URL-informasjon og andre tekniske tilkoblingsdetaljer for å forbedre og videreutvikle produktet og for å tilby forbedrede eller geografisk differensierte funksjoner og produktnivåer til brukerne, der det er tilgjengelig.

Nutshell uses cookies to save User screen names, session validators, and on Users’ browsers and hard drives, and may use them to provide tailored Product features to those Users, as they become available. Nutshell may also use cookies to provide retargeting advertising on other sites based on your previous interaction with the Product. We promise that our retargeting partners will never collect personal information such as your name, email address, postal address, or telephone number. 

IP-adresser hjelper oss også med å diagnostisere overbelastning i nettverket, problemer med serverne våre og på andre måter med å administrere og levere produktet til brukerne våre.

Brukerinformasjon Nutshell samler inn

Personopplysninger

Når du registrerer deg på Nutshell og logger deg på produktet, er du ikke anonym for Nutshell.

When communicating with Nutshell (i.e. when you sign up for a trial or communicate through a chat or a form), you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, email address, and a password. Nutshell does not intentionally gather Personal Data about visitors who are under the age of 13. Nutshell may also record your IP address when you submit information. 

Nutshell kan også, etter ditt valg, samle inn visse preferanser og demografisk informasjon fra deg. All informasjon som samles inn av Nutshell , brukes til interne formål for å levere produktet, yte brukerstøtte og forbedre produktene. Aggregering av ikke-identifiserende informasjon fra brukerne gjør det mulig for Nutshell å forstå brukerbasen og forbedre produktene.

Nutshell also may collect and process transcripts and recordings of your interactions with our team and chatbots.

Oppbevar passordet ditt på en sikker måte for å beskytte kontoinformasjonen din.

Informasjonskapsler og passiv datainnsamling

Nutshell mottar og registrerer automatisk informasjon i serverloggene våre fra nettleseren din, inkludert IP-adressen din, informasjonskapselinformasjon og siden du ber om. Nutshell bruker Google Analytics til å analysere trender med ikke-personlig identifiserbare data.

Brukere bør være oppmerksomme på at andre nettsteder som besøkes før de går inn på Nutshell , kan plassere personopplysninger i brukerens URL under et besøk på deres nettsted, og Nutshell har ingen kontroll over slike nettsteder. Derfor kan noe av denne informasjonen bli logget av Nutshell.

Lenker til tredjeparts nettsteder

Nutshell websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors. 

Google Integrations

Nutshell uses Google Analytics to track usage of the Nutshell application and nutshell.com. Nutshell may use anonymized demographic and interest-based data from visitors to influence how we purchase advertising. Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. Nutshell’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Nutshell Cookie Statement

This Cookie Statement explains how Nutshell uses cookies to provide our software, Nutshell, and other services (collectively, our “Services”) to business clients, including when those clients’ customers visit websites operated by our clients.

A cookie is a small file placed on the hard drive of your computer. A website visitor may refuse to accept browser cookies by activating the appropriate setting on their browser. 

This information is provided to facilitate our clients ability to comply with applicable cookie law regulations.

These cookies may be issued when a client embeds a Nutshell code snippet on their website, to power services like VisitorIQ, Nutshell Analytics, Nutshell Forms, or other Services.

We use cookies as part of our Services for purposes including the following: 

• Identify visitors to our clients’ websites and allow our clients to fulfill requests or offer goods or services to those visitors.
• Help the websites work more efficiently.
• Store information about the preferences of website visitors.
• Customize content offered by those websites.
• Protect those websites from malicious activity.
• In addition to Nutshell’s use of cookies on our clients’ websites, our clients may utilize cookies themselves, or our clients may utilize other third-party service providers, including advertisers, ad networks and servers, content providers, and application providers. We do not control these third parties’ tracking technologies or how they may be used.

Offentliggjøring av opplysninger

Nutshell Tjenesteleverandører

Nutshell uses certain third-party service providers to improve your experience. For example, when you file a support ticket, we will transmit a minimal amount of your Personal Data (e.g. your email address) to our support software provider. These third parties will be required to follow privacy protection equal to Nutshell’s.

Kredittkortopplysningene dine lagres og behandles av leverandører som overholder PCI-kravene.

Juridiske krav

Nutshell utleverer ikke personopplysninger, inkludert data du legger inn eller laster opp i produktet, med mindre utlevering er nødvendig for å etterkomme en håndhevbar forespørsel fra myndighetene, for eksempel en ransakingsordre.

Endring av eierskap

In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Nutshell User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on www.nutshell.com or via an email sent to the email address you provide) of any change in ownership, merger or acquisition of Nutshell’s assets by a third party.

Sikkerhet

Alle dine personopplysninger, lagret av Nutshell eller på annen måte, anses som konfidensielle og private. Egnede administrative, fysiske og tekniske sikkerhetstiltak i henhold til bransjestandard vil bli opprettholdt av Nutshell for å beskytte mot tap, misbruk og endring av informasjonen under vår kontroll.

Nutshell skal ikke: (a) forsettlig endre personopplysningene dine, (b) utlevere personopplysningene dine, med mindre det er lovpålagt eller uttrykkelig skriftlig tillatt av deg, eller (c) få tilgang til personopplysningene dine, med unntak av vedlikehold, verifisering eller forebygging av tekniske problemer knyttet til produktet eller for å yte teknisk støtte på forespørsel fra deg.

 Nutshell takes reasonable steps to ensure the integrity and security of our network and systems but does not expressly make any guarantee these security measures will prevent third-parties from obtaining Personal Data by illegal actions or attacks. Should such an attack be perpetrated, Nutshell will supply authorities with available information on the third party when such event comes under prosecution. 

Passord

Det er ditt ansvar å velge sikre passord og holde dem trygge. Nutshell kan ikke holdes ansvarlig for personopplysninger som er kompromittert på grunn av et usikkert eller stjålet brukerpassord. Hvis du autentiserer deg på Nutshell via en tredjepart (f.eks. Google Apps), må disse passordene også være sikre.

Oppdatere eller fjerne brukerinformasjon

Du kan når som helst velge å korrigere eller oppdatere informasjonen du har sendt til Nutshell ved å oppdatere kontoen din på nettstedet vårt eller i produktet. Hvis du avslutter kontoen din, kan personopplysningene dine og annen informasjon bli lagret i arkivet vårt eller i sikkerhetskopier.

Klager og henvendelser om personvern

Hvis du har en tvist eller klage på personvernet på nettstedet Nutshell eller produktet, ber vi deg om først å forsøke å løse problemet direkte med Nutshell ved å sende en e-post til policies@nutshell.com.

 All inquiries to Nutshell about the Privacy Policy or the User Agreement should be made by emailing policies@nutshell.com.