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“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Choosing the right CRM is crucial for your business. Nutshell offers many of the same powerful features as Zendesk Sell—with a few major advantages. Nutshell’s standout features include:
When you’re choosing your next CRM, don’t settle for something “less than”.
Nutshell has everything you love from Zendesk Sell (and some more!).
Visual Pipeline Management
Nutshell has the same easy drag-and-drop functionality. Additionally, we have List view, Map view and Chart view.
Sales Automation
Automated workflows, emails, assignments, tasks and activities that help you move leads through pipelines automatically.
Full Customer View
See every interaction (calls, texts, emails, web chats, site visits, opens and more) on your People, Lead & Company Timelines.
Contacts & Records Limits
Nutshell’s only limit is 100 active leads on our Sales Foundation plan. Besides that, there is no limit on data.
Smart Lists, Saved Lists & Filters
Use Tags, Custom Fields and more in your Lists to filter down and create the exact Smart List you need. Save it and choose to share it with your team.
Zendesk Support Integration
Keep your customer support conversation integrated with your CRM records.
Live Customer Support
Live Chat is Free for ALL customers. Phone Support is included for Enterprise customers. An Extensive support center.
In-App Phone Dialing & Recording
Integrate with your phone system or preferred communication platform and call from within Nutshell.
AI Call/Meeting Summarization
Instantly summarize calls and meetings and save to your 360-Customer view.
2-Way Email & Calendar Sync
With Google and Microsoft
Email Templates & Sequences
Create templates, share them with your team, send them automatically.
SMS
Send and receive tests inside Nutshell. Automate them in your sales process.
Permissions & Custom Roles
Use our standard roles and/or add your own custom roles to control permissions and who can see/do what inside of Nutshell
Custom Fields
Each plan has a set amount of Custom Fields. Use them for the unique data that you collect on People, Company & Leads
Mobile App
Available on iPhone and Android
API Access & Integration
Our API information is readily available. Plenty of 1-Click integrations. Huge Marketplace via Zapier.
Analytics & Reporting
Out of the box and custom reports available. Install Nutshell Analytics in a few minutes.
In-Product Prospecting
Nutshell IQ is broken into 3 sub-products: ProspectorIQ (find new), VisitorIQ (found you) and PeopleIQ (find more)
Mobile Business Card Scanner
Built right into our mobile app!
Marketing Features
Nutshell has a complete Marketing Suite of tools
Price Per User
Nutshell offers 5 flexible Sales/CRM plans. Choose the plan that most fits your needs and budget.
Unlimited
Always Free
Nutshell IQ
Email marketing, Landing pages, Web forms, SMS Marketing and more all done inside Nutshell (or through third party integration)
From $13 to $89 per month
Limits Apply
Zendesk Reach
From $19 to $219 per month
Explore the essentials of our award‑winning CRM in a live demo with Q&A. Can’t attend? Register and we’ll send the recording.
Zendesk Sell was a sales automation tool designed to enhance productivity, processes, and pipeline visibility for sales teams. As of September 9, 2025, Zendesk Sell is no longer available to purchase, and existing customers will lose access beginning on August 31, 2027.Â
For current customers, Zendesk Sell has some strengths and some shortcomings reported by users. As you search for a new solution to your CRM needs, it may be helpful to look for a new CRM with many of the same features as Zendesk Sell to minimize friction during the transition process—but with additional features that will take your company through your next phase of growth.
Nutshell is an award-winning CRM platform that helps B2B sales, marketing, and customer teams work together to close more deals and retain more customers.
Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among businesses from a wide variety of industries and sizes due to its ease of use, flexible set up, and available features.
Furthermore, Nutshell Sales’ features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews. Plus, we have a full Marketing Suite and Engagement Suite, with some of our marketing and engagement tools included with your Nutshell Sales license.
Here at Nutshell, we’re dedicated to helping businesses grow their revenue and solve the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling, marketing, and managing.
Nutshell not only seamlessly syncs with all of Google Workspace (download our Chrome extension), but we also sync seamlessly with all of Microsoft 365 (download our Outlook extension).
As Zendesk Sell approaches retirement while the company focuses on its service and support offerings, many businesses are searching for Zendesk CRM alternatives. If you’ve found yourself in this boat, know that Nutshell is here to help. We offer the same essential features as Zendesk with an emphasis on improved automation functions, omnichannel customer engagement and communicative support.
Many organizations chose Zendesk Sell in the first place because its impressive scalable platform is ready to grow with you as your business needs evolve. Its built-in reporting functions help you keep track of all your most important communications, sales, and other data. Zendesk’s site also boasts a responsive support team, which is crucial to brands like yours that are dedicated to constant success and growth.
Despite its great features, Zendesk Sell will soon no longer be available—and many users now have an opportunity to switch to a CRM that offers even greater functionality at an equally affordable price.
Some top concerns customers have had with Zendesk Sell include:
When looking for a Zendesk Sell alternative, Nutshell should be on your radar because, while its core functionality is similar to Zendesk Sell, it goes above and beyond with:
We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.
We regularly add new features and update our software to provide superior service, including:
We have built an amazing sales process in Nutshell that has led to us having around a 30% close rate for all our leads.
Mathew W. SafetySync
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
When making CRM comparisons with Zendesk Sell, Nutshell should be at the top of your list. That’s because we offer:
Awesome service. The White Glove Important service convinced me to roll this out to my entire company.
Steve K. Speedwagon Properties
A perfect system that meets all our requirements; Flexible and easy to customize.
Vimmi
Nutshell—somehow—made me *want* to use a CRM again. Might be a first.
Lisa L. Generations Now LLC
Nutshell gives us insights into our business through their reporting, and the CRM is easy fr our sales and onboarding teams to use. I highly recommend them for a growing Saas.
Brian S. Testimonial Tree
Your customer service is hands-down the best I’ve seen in a long time. It is greatly appreciated. Keep up the good work!
Ryan M. Reichel Insulation
Find out more about our affordable plans, packed with the features your business needs.
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