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Nutshell is super user-friendly and intuitive

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Easy to use and... wait for it ... 100% buy in!

Nutshell is both simple and powerful

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A comprehensive CRM comparison

Nutshell vs. Zendesk Sell

Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over Zendesk Sell. Nutshell stands out for:

  • Powerful yet easy-to-use CRM, sales, and marketing automation platform
  • Providing free world-class customer support
  • Unlimited users, contacts, and data storage to grow with your organization
  • Industry-leading pipeline automation tools with advanced functionality
  • An affordable pricing model that doesn’t compromise on features
nutshell vs zendesk sell comparison

What is Zendesk Sell?

Zendesk Sell is a sales automation tool designed to enhance productivity, processes, and pipeline visibility for sales teams. Zendesk comes equipped with a customizable dashboard that allows you to track leads from the moment they enter your sales funnel until they convert into a customer or client.

Zendesk Sell has some strengths and some shortcomings reported by users. Issues include difficulties in finding solutions through their customer support, search functionality problems, cumbersome object and contact management, and offline mode limitations.

What is Nutshell?

Nutshell is an award-winning CRM platform that helps B2B sales and marketing teams work together to close more deals. Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among small to medium-sized companies who know better than to overpay for software they’ll never use. Furthermore, Nutshell’s features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews.

Nutshell is dedicated to helping businesses grow their revenue and solving the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling.

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Nutshell vs Zendesk Sell comparison

As Zendesk gets reacquired by a new organization, many brands are anticipating the worst and searching for customer relationship management (CRM) software alternatives. If you’ve found yourself in this boat, know that Nutshell is here to help. We offer the same essential features as Zendesk with an emphasis on improved automation functions and communicative support.

best crms for small businesses

Zendesk Sell Pros

Many organizations choose Zendesk in the first place because its impressive scalable platform is ready to grow with you as your business needs evolve. Its built-in reporting functions help you keep track of all your most important communications, sales, and other data. Zendesk’s site also boasts a responsive support team, which is crucial to brands like yours that are dedicated to constant success and growth.

customer's text response sharing what they dislike about Zendesk Sell

Zendesk Sell Cons

Despite all these excellent promises, many users have found Zendesk’s application to tell a different tale.

This dissonance is most notable in matters requiring customer support. Users may need immediate assistance—instead, they’re led through something of a scavenger hunt as they attempt to find the pages on Zendesk’s website that even offer the live support window. Once they do, users have to answer a series of questions and essentially jump through hoops to prove their concern warrants conversation with a live operator.

As the company changes hands, this issue is only expected to worsen and be joined by other concerns, such as:

  • Limited email automation capability
  • Cumbersome onboarding and training
  • Tool failures at critical moments
customer's feedback sharing what they dislike about Zendesk Sell

Nutshell: A great Zendesk Sell alternative

At Nutshell, we’ve seen these concerns you have and risen to the challenge. Our platform puts your needs first, allowing us to work together better and help you achieve your business goals. Our software provides:

  • An intuitive interface: From onboarding through daily activity, we keep our interface simple to navigate and adjust to your liking. You can even integrate Nutshell with your existing platforms like Outlook and Mailchimp.
  • Accessible customer support: You’ll always talk to live staff when you contact us through email or live chat.
  • Free automatic data import: Transfer your Zendesk Sell data automatically into Nutshell in just a few clicks, no setup required.
  • Advanced workflow automation: Enhance productivity in every area by automating email marketing, data collection, and much more, allowing you to focus on other pressing concerns.
  • Comprehensive, custom reports: Our reports will help you understand everything you need to know to improve your results.
  • Scalable platform: Our platform grows as you do to accommodate your success.
a group of Nutshell employees are posing for a picture on a yellow background

Constructing a Better Nutshell Experience

We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.

We regularly add new features and update our software to provide superior service including:

  • AppConnect to connect your CRM data with the apps you already use
  • Scheduler to simplify meeting planning and appointments
  • PeopleIQ to automatically tracks visitors to your website and their company data
  • And many more

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14-day free trial today!

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We have built an amazing sales process in Nutshell that has led to us having around a 30% close rate for all our leads.

Mathew W. SafetySync

Nutshell vs. Zendesk Sell, head-to-head

PER USER COST Comparisons based on similarly priced packages (Nutshell Pro and Zendesk Sell Growth)

SALES REPORTS AND ANALYTICS Instantly view how you’re tracking against quota and previous periods, and segment by product, rep, lead source, and more to identify what’s really driving your sales.

LIVE CUSTOMER SUPPORT Available on Monday-Friday from 7:30am to 7:30pm eastern (excluding holidays).

CONTACTS AND COMPANY RECORDS Unlimited contact, company records and data storage.

IN-APP PHONE DIALING AND RECORDING Integrate with your phone system or preferred communication platform and call from within Nutshell.

PIPELINE MANAGEMENT FEATURES Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.

EMAIL TEMPLATES Use Nutshell’s pre-built email templates.

NATIVE EMAIL INTEGRATIONS Native email marketing software integration.

PERSONAL EMAIL SEQUENCES Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.

MARKETING EMAILS AND AUTOMATED DRIP SEQUENCES Nutshell Campaigns is an add-on that starts for as little as $5/mo and is based on the number of contacts. Even without adding Nutshell Campaigns, you are able to send up to a certain number of emails with Nutshell Campaigns based on your CRM plan.

EMBEDDABLE WEB FORMS Design simple web forms that capture customer information and automatically create new contacts and leads.

FREE IPHONE/ANDROID APPS Included mobile app from the App Store or Google Play to access the power of Nutshell anywhere.

MOBILE BUSINESS CARD SCANNER Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.

a Zendesk Sell logo on a white background

$55 per user per month billed annually,
$69 per user per month billed monthly


Online chat



Drag-and-drop board


Gmail, Exchange, Outlook

Up to 50 recipients per user

Not available


Yes; ability to view leads on an interactive map

Not included; third-party apps available

Available Add-ons

Zendesk Sell:

  • Premier plans – Increased coverage and support
  • Technical account manager – Access to a technical advisor
  • Professional Services – Configuration, solution design and advisory consultation services
a table that says premier plans, technical account manager, and Professional services


a page that shows add-on options for Nutshell CRM

Easy to Use. Easy to Sell. That’s Nutshell.

Experience our Zendesk alternative

When you’re ready to increase your sales and build more fruitful, lasting relationships with your customers, see how Nutshell can make a difference. Start with our 14-day free trial, and we’ll help you evolve from there!

Start your
14-day free trial today!

No credit card required
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Awesome service. The White Glove Important service convinced me to roll this out to my entire company.

Steve K. Speedwagon Properties

A perfect system that meets all our requirements; Flexible and easy to customize.


Nutshell—somehow—made me *want* to use a CRM again. Might be a first.

Lisa L. Generations Now LLC

Nutshell gives us insights into our business through their reporting, and the CRM is easy fr our sales and onboarding teams to use. I highly recommend them for a growing Saas.

Brian S. Testimonial Tree

Your customer service is hands-down the best I’ve seen in a long time. It is greatly appreciated. Keep up the good work!

Ryan M. Reichel Insulation

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