Not necessarily. The integration creates a new Nutshell contact when you add someone to Google Contacts. To avoid duplicates, check if the contact already exists in Nutshell before syncing. Nutshell’s duplicate detection tools help identify potential matches. If duplicates do occur, you can merge them directly in Nutshell.

The integration syncs core contact details: name, email address, phone number, and physical address. When you add or update a contact in Google Contacts, that information appears in Nutshell automatically. For advanced fields like custom properties or notes, you may need to add those manually within Nutshell after the sync.

Syncing keeps your Google Contacts and Nutshell in alignment, saving time and reducing manual data entry. Team members who rely on Gmail can add contacts there, and those automatically appear in Nutshell. It eliminates the friction of managing contacts in two places and ensures your entire team stays on the same page.

Yes—new or updated Google Contacts automatically flow into Nutshell through the integration. This is one-way sync from Google Contacts to Nutshell, keeping your CRM current with fresh contact data. Changes made directly in Nutshell won’t sync back to Google Contacts, so treat Nutshell as your source of truth for advanced CRM data.

First, confirm your integration is active in your Nutshell settings and the Zapier connection is authorized. Check that you’re adding contacts to the correct Google Contacts label and verify permissions are enabled. If contacts still aren’t appearing, contact Nutshell support—they’ll help troubleshoot the connection quickly.