Web Chat
Allow website visitors to start chatting with your team directly from your customized chat widget so you can meet their needs and open more opportunities.
“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
No new tools, no setup headaches. Nutshell Chat turns website visitors into leads and logs every conversation automatically.
🎉 No credit card required!
Meeting website visitors where they are is crucial to giving them the best experience with your company. With Web chat, website visitors can start conversations with your team from your customized chat widget. It’s easy to set up your Web chat widget with your universal Nutshell tracking snippet, allowing you to give visitors the answers they need, connect them with the right person, and collect information about potential prospects.
From the colors and icon on your chat widget to the forms you offer visitors—craft a chat experience that encourages conversations and perfectly strengthens your brand.
Whether your team is online or off, collect essential information about visitors so you can meet their needs or connect them with the team member who can. Maintain a natural conversational experience when you choose to gather website visitor information through the chat, one question at a time, instead of asking visitors to fill out a form. And because Nutshell Chat is built into your CRM, every detail is automatically stored on the visitor’s contact record—so you can access contact information, preferences, and important notes whenever you need them.
Admins choose how to assign incoming chats so they’re distributed evenly throughout your agents. With assignment options like round-robin, specific-user, and queue, you ensure that visitors are helped quickly when your agents are online.
Chatting with a visitor who seems like a good fit for your products or services? Add a new lead for them directly from the chat thread so you can start sending them through your sales pipeline and win a new deal!
Turn visitor inquiries into leads—even after business hours. Nutshell Chat also includes the option to implement an AI-powered chatbot that welcomes every visitor, answers questions using your chosen knowledge sources, and nudges them to call, text, book a meeting, or share their details—automatically creating a lead and boosting conversions. With the Nutshell AI chatbot, your team can focus on high-value interactions while leads keep flowing into your CRM.
With the Engagement report, you can visualize how customers interact with your chat widget to optimize chatbot interactions and drive more sales. See the whole journey, from first visit to conversion, and invest in the engagement actions that create the best outcomes.
Try Nutshell free for 14 days or let us show you around before you dive in.
🎉 No credit card required!
Business web chat software is a widget tool installed on your website that typically displays as a pop-up in the corner of each page. It allows website visitors to communicate with your business while on your website for quick feedback, and it answers questions they may have about your product or service.
Adding a live one-on-one chat tool like Web chat to your website comes with several benefits, including:
Your CRM solution should provide the tools you need to achieve your business goals. While no two businesses are the same, there are at least a few core CRM features every business should prioritize.
Search for a solution with these essential features when investing in a CRM system:
It’s simple. Copy a code snippet from your Nutshell account and paste it into your website—no developer needed. The chat widget works with any website platform and goes live in minutes. You can customize colors, messages, and settings right from your Nutshell dashboard.
Nutshell Chat is included free with every Nutshell Sales subscription as part of the Engagement Foundation plan. You get unlimited web chat and AI chatbot usage at no additional cost. If you want to add SMS messaging, you can upgrade to Engagement Pro for $16 per user per month.
Every chat conversation is automatically saved to your CRM. Transcripts appear on the contact’s timeline, so your team can see the full conversation history and follow up effectively. You can also create leads directly from chats, connecting visitor details to your sales pipeline without manual data entry.
Allow website visitors to start chatting with your team directly from your customized chat widget so you can meet their needs and open more opportunities.
Manage conversations with leads and customers across Facebook Messenger and Instagram DMs—all without leaving your CRM.
Connect with our world-class support team to get fast, friendly, and free support when needed.
We take the security and reliability of your data seriously. We partner with the industry’s most trusted infrastructure provider, Amazon Web Services.
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