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Nutshell is both simple and powerful

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A comprehensive CRM comparison

Nutshell vs. Pipedrive

Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over Pipedrive. Nutshell stands out for:

  • Powerful yet easy-to-use CRM, sales, and marketing automation platform
  • Seamless integration with dozens of popular business software applications
  • Industry-leading pipeline automation tools with advanced functionality
  • An affordable pricing model that doesn’t compromise on features
  • Providing free world-class customer support
nutshell vs pipedrive comparison

What is Pipedrive?

Pipedrive CRM is a popular and well-rounded CRM used by over 100,000 companies in more than 170 countries. Their branding portrays them as a simple, well-rounded choice for businesses of any size and an instrumental tool for making salespeople’s lives easy. Pipedrive is undoubtedly a good CRM, but it isn’t a good fit for everyone.

Pipedrive has its challenges and downsides, including a lack of marketing features, difficulty with integrations, and poor customer support. It’s crucial to compare Pipedrive’s features, reviews, and cost with the best Pipedrive alternatives to find the CRM that provides the best value for your team.

What is Nutshell?

Nutshell is an award-winning CRM platform that helps B2B sales and marketing teams work together to close more deals. Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among small to medium-sized companies who know better than to overpay for software they’ll never use. Furthermore, Nutshell’s features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews.

Nutshell is dedicated to helping businesses grow their revenue and solving the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling.

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Nutshell vs. Pipedrive comparison

Since 2010, Pipedrive has garnered support from more than 100,000 companies worldwide. But since you’re not one of the other companies, how will you know if what works for them will work for you? Pipedrive is considered a good CRM, but it isn’t a good fit for everyone. When it comes to customer relationship management (CRM) software, you have plenty of options. Nutshell is here to lay out the pros, cons, and everything in between in this in-depth comparison.

Pipedrive landing page with the words the one platform to grow your business

Pipedrive Pros

PipeDrive proudly proclaims itself to be the first CRM by salespeople, for salespeople. When you take a look at their intuitive interface and helpful customizable features, you can certainly see the influence. Longtime customers rave about the software’s thorough reporting features and its ability to manage multiple contacts, projects, and workflows.

a positive review for pipedrive

Pipedrive Cons

With any brand that boasts of being designed by the same market they’re appealing to, one question should be at the front of your mind—how have they catered to the inexperienced? Most likely, you or someone on your support team is new to CRM. If you choose Pipedrive as your software, those people will face a steep learning curve that may significantly slow productivity at a time you need expediency.

Pipedrive has been criticized for its unhelpful customer service in the past, leaving you at a loss as you navigate your way through the sometimes clunky and complex information modules. Other common concerns customers raise about Pipedrive include:

  • Email marketing only available as an add-on
  • Complex automation processes
  • Inefficient sync, reporting, logging, and loading features
  • Steep price jumps between service tiers
a negative review for pipedrive

Nutshell: The best Pipedrive alternative

At Nutshell, we’ve seen brand after brand jump the Pipedrive boat and land on our website. We’ve restored their faith in CRM software through our:

  • Robust marketing features: Email marketing and lead generation are crucial aspects of your success, and they’re some of the first things we included in our features for all of our customers.
  • Automated personal email sequences: Triggered by pipeline stage for personalized communication.
  • Intuitive automation: Your CRM platform should work for you. We make sure you can automate as many processes as possible so you can focus on expansion.
  • Advanced third-party integrations: Connect with your existing Outlook, Unbounce, QuickBooks, and similar accounts.
  • Free automatic data import: Transfer your Pipedrive data automatically into Nutshell in just a few clicks, no setup required.
  • Embeddable web forms: Automatically sync to your Nutshell account and enable you to create outreach lists in seconds
  • Scalable platform: Our platform grows as you do to accommodate your success.
  • Committed customer support: We’re dedicated to providing the assistance you need when you need it. Our team is easy to reach through email and online chat.
a group of Nutshell employees are posing for a picture on a yellow background

Constructing a Better Nutshell Experience

We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.

We regularly add new features and update our software to provide superior service including:

  • AppConnect to connect your CRM data with the apps you already use
  • Scheduler to simplify meeting planning and appointments
  • PeopleIQ to automatically tracks visitors to your website and their company data
  • And many more

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Nutshell vs. Pipedrive, head-to-head

PER USER COST Comparisons based on similarly priced packages (Nutshell Pro and Pipedrive Professional)

SALES PROCESS AUTOMATION Automatically move your leads through your pipeline based on automated triggers.

SALES REPORTS AND ANALYTICS Instantly view how you’re tracking against quota and previous periods, and segment by product, rep, lead source, and more to identify what’s really driving your sales.

LIVE CUSTOMER SUPPORT Available on Monday-Friday from 7:30am to 7:30pm eastern (excluding holidays).

CONTACTS AND COMPANY RECORDS Unlimited contact, company records and data storage.

IN-APP PHONE DIALING AND RECORDING Integrate with your phone system or preferred communication platform and call from within Nutshell.

PIPELINE MANAGEMENT FEATURES Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.

EMAIL TEMPLATES Use Nutshell’s pre-built email templates.

NATIVE EMAIL INTEGRATIONS Native email marketing software integration.

PERSONAL EMAIL SEQUENCES Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.

MARKETING EMAILS AND AUTOMATED DRIP SEQUENCES Nutshell Campaigns is an add-on that starts for as little as $5/mo and is based on the number of contacts. Even without adding Nutshell Campaigns, you are able to send up to a certain number of emails with Nutshell Campaigns based on your CRM plan.

EMBEDDABLE WEB FORMS Design simple web forms that capture customer information and automatically create new contacts and leads.

CALENDAR INTEGRATIONS Boost your team’s productivity by integrating your calendar to Nutshell.

FREE IPHONE/ANDROID APPS Included mobile app from the App Store or Google Play to access the power of Nutshell anywhere.

MOBILE BUSINESS CARD SCANNER Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.

a black and white logo for Pipedrive on a white background

$49.90 per month billed annually


150 reports per user

Online chat


Not available

Drag-and-drop board


Gmail, Exchange, Outlook


Available as a paid add-on

Available as a paid add-on

Google, Microsoft 365

Yes; ability to view leads on an interactive map

Not included; third-party apps available

Available Add-ons


  • LeadBooster add-on – Lead generation tool set
  • Web Visitors add-on – Identify organizations on your website
  • Campaigns add-on – Create and send email campaigns
  • Smart Docs add-on – Centralized documentation process 
  • Projects add-on – Project management tool
a screenshot of Pipedrive add-ons: LeadBooster add-on web visitors add-on and Campaigns add-on

Available Nutshell Add-ons:

a page that shows add-on options for Nutshell CRM

Easy to Use. Easy to Sell. That’s Nutshell.


Nutshell is the best value for the money. The versatility and functionality make it a very easy and powerful product to use.

Mark M. Southwestern Scale Co.

Learn more about our Pipedrive alternative

As you explore Pipedrive comparisons, you’ll see why Nutshell is the software you want on your side. Sign up for your free 14-day trial today.

Start your
14-day free trial today!

No credit card required
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

We have built an amazing sales process in Nutshell that has led to us having around a 30% close rate for all our leads.

Mathew W. SafetySync

Many CRMs force you into one method or process, but Nutshell gives you choices that help you customize it to your company.

Matthew M. Dickson

I love love love Nutshell!…Very easy to use and I got started in no time. The support is excellent and super friendly as well.

Shane K. Small’s

It is very difficult to get data out of [Pipedrive] for reporting. None of the reports is printable which is not ideal.


Nutshell took me to the next level. I went from $40,000 a year to $100,000. Really love you guys.

Raul Z. Magnum Drilling Services

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