Announcing Our New Integration with KrispCall: Capabilities, Benefits, and Getting Started

Integrating your CRM with the rest of your business tools can help you get even more from your CRM and manage your customer relationships more efficiently. That’s why we’re excited to announce a new integration with KrispCall, an advanced cloud-based telephony solution.

With this integration, you can automatically track your calls in Nutshell, sync contact information across both platforms, and make calls directly from Nutshell. Keep reading to learn more about this integration and how to get started.

Índice

• What is KrispCall?
• What does the integration do?
• The benefits of integrating Nutshell and KrispCall
• How to integrate Nutshell and KrispCall

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What is KrispCall?

KrispCall is a cloud-based telephony solution with a full suite of features, including call management, text messaging, and analytics. Sales teams, customer support teams, and beyond use KrispCall to make important calls and manage phone and SMS communications.

What does the integration do?

Here’s a look at the capabilities you get when you integrate Nutshell and KrispCall:

Summarize with AI

💬 ChatGPT
🔍 Perplexity
🤖 Claude
🔮 Google AI Mode
🐦 Grok

Note syncing

With this integration, any call notes you take in KrispCall will automatically appear on your contacts’ timelines in Nutshell. If you update or delete a note, your changes will also automatically sync to Nutshell. This ensures your whole team knows what was discussed in the most recent calls with a lead or customer.

Easy access to call details

In addition to call notes, you’ll get easy access to detailed information about all of your calls within Nutshell. Information like call duration, missed calls, and call recordings will automatically sync to Nutshell, allowing you to quickly review your call history with a contact and analyze your call data.

Contact syncing

Keeping information about your contacts up to date is essential for managing your relationships.

With the Nutshell-KrispCall integration, when you create a new contact in Nutshell or KrispCall, they’ll automatically be added to the other platform as well. Any changes you make are synced across both platforms as well.

This eliminates the need to update data manually and ensures your team sees the latest contact information no matter which platform they’re using.

Click-to-call functionality

With the KrispCall Dialer browser extension installed, this integration allows you to make calls through KrispCall directly from Nutshell with just one click. You can also use the extension to call the numbers available in your Nutshell account from any webpage.

Live pop-up with caller information

You’ll get access to a screen pop-up feature that shows caller information from Nutshell, such as the caller’s name and company details. This helps your team respond promptly to phone calls and have information about the caller readily available.

The benefits of integrating Nutshell and KrispCall

If phone calls are important to running your business, you can benefit from integrating your CRM and voice over internet protocol (VoIP) solution. Here are some of the main benefits you’ll get with the Nutshell-Krispcall integration.

1. Reduced manual work

Integrating KrispCall and Nutshell saves your team time by reducing the repetitive manual tasks they need to complete. Contact information, call notes, call history, and other important information automatically sync across both platforms, eliminating the need for manual input.

2. A more efficient workflow

When you integrate Nutshell and KrispCall, you can access the same information on both platforms and make calls directly from Nutshell. This reduces the need to switch platforms, saving time and making your workflow more efficient.

3. Improved data accuracy

Automatically syncing your data reduces the need for manual input, which reduces the chance of human error when adding data. Keeping your data synced across your CRM and VoIP solution also ensures that you have the most up-to-date information in front of you, no matter which tool you’re using. This helps your team better communicate with customers and make better-informed decisions.

5. Enhanced personalization

This integration gives you quick access to accurate customer information during calls, including their company information, call history, and more. This ease of access helps your team personalize their communications to the individuals’ needs, leading to better customer service and stronger customer relationships.

How to integrate Nutshell and KrispCall

To set up this integration, follow these steps:

• Copy your API key from your Nutshell account
• Log into KrispCall and go to Settings > App Settings > Integrations
• Select Nutshell from the list and hit Connect
• Enter your Nutshell username and API key and hit the ‘Submit’ button
• The integration is now active, and you can adjust your integration settings in KrispCall

For full details on how to set up this integration, see this article in KrispCall’s support center.

Save time and build stronger relationships by integrating Nutshell and KrispCall

With the new integration between Nutshell and KrispCall, you can get more from both your telephony solution and your CRM.

If you’d like assistance with setting up the integration, don’t hesitate to contact our team. You can also see more tools you can connect with Nutshell on our integrations page.

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Preguntas frecuentes

• 1. Can I keep my existing phone numbers when integrating KrispCall with Nutshell?

  Yes! While setting up the integration, you’ll be able to ensure the same connected numbers used for KrispCall phone calls are used for calls logged and synced in Nutshell.

• 2. Are call recordings stored in Nutshell or KrispCall?

  Call recordings are stored in KrispCall’s secure cloud infrastructure. The integration also automatically syncs recording links to your Nutshell contact timelines, so you can access and play recordings directly from within Nutshell without switching platforms.

• 3. What browsers support the KrispCall Dialer extension?

  The KrispCall Dialer extension is currently available for Google Chrome and Chrome-based browsers (like Microsoft Edge and Brave).

• 4. Does the KrispCall integration support SMS and text messaging?

  While KrispCall includes SMS capabilities as part of their telephony solution, this integration only syncs phone calls to your Nutshell account.

• 5. Do I need a separate KrispCall subscription for each Nutshell user?

  Yes, each team member who needs to make calls requires their own KrispCall user license. KrispCall offers per-user pricing starting at $15/month, with volume discounts available for larger teams. Contact KrispCall directly for custom enterprise pricing.

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