Do you use WhatsApp to message back and forth with your prospects and customers? If yes, you can now manage those conversations directly from Nutshell and have the history of those conversations available on your People, Company, and Lead timelines!
No more dealing with missing data and communications in your CRM. With our new integration, your team can use WhatsApp to communicate with leads and customers and not have to worry about those conversations getting added to your CRM.
What is Nutshell’s WhatsApp integration?
Our WhatsApp integration is a powerful addition to the Nutshell feature arsenal and is available through our Engagement Suite. This integration acts as a central hub for your prospect and customer WhatsApp conversations, helping you streamline your workflow.
Nutshell’s WhatsApp integration lets you send, receive, track, and manage messages directly from Nutshell, just like our other Meta integrations (Facebook Messenger and Instagram DM), 1:1 SMS, and SMS Marketing features.
Simply put, this integration simplifies conversations and CRM for you and your team.
What can I do with Nutshell’s WhatsApp Integration?
Connecting your CRM with your business’s WhatsApp account allows Nutshell to bring all your conversations into your Engagement inbox, giving you several useful capabilities.
Texting and messaging apps are great tools for you and your team to engage with your prospects. However, a lot of that valuable information never gets entered into your CRM. With our new WhatsApp integration, your team will have the flexibility of tools like WhatsApp with the CRM data capabilities of Nutshell.
Seamless link your WhatsApp business number
Our streamlined integration process makes it easy for Nutshell admins to connect your WhatsApp business number to Nutshell. Once connected, you can conveniently access and work with all incoming and outgoing WhatsApp threads from your Nutshell inbox.
Send, receive, and manage messaging with ease
With Nutshell’s WhatsApp integration, you and your team can send and receive WhatsApp messages, images, videos, and other media directly from your Nutshell inbox, alongside your SMS, Facebook Messenger, and Instagram messages. Bringing all your interactions into one, easy-to-navigate hub simplifies prospect and customer message tracking and makes managing conversations far less complicated.
Create new leads directly from the chat
Integrating WhatsApp with Nutshell means you can quickly turn conversations into leads directly from the chat with the click of a button. You’ll also have the ability to assign conversation threads to specific pipelines and team members to ensure prospect needs are dealt with by the right person at the right time. Streamlining thread assignments enhances your team’s overall responsiveness, which can have a positive impact on your sales cycle.
Improve overall customer engagement
Nutshell’s WhatsApp integration lets you swiftly view and organize open and closed WhatsApp threads, giving you a clear view of which conversations are ongoing and which are complete. With this advanced overview, you can simplify and level up your message follow-up process to encourage more positive customer experiences.
Monitor interactions and messaging metrics
Your Nutshell inbox gives you an overview of where conversations originated, such as WhatsApp, Facebook, Instagram, SMS, or Chat, so you can track engagement channels at a glance.
View more in-depth messaging activity and metrics through your Engagement dashboard to measure, analyze, and report on your team’s engagement performance. The Engagement dashboard provides a visual representation over a specific period of conversation thread volume and the leads you’ve created from each channel in the form of graphs.
How do I get started with Nutshell’s WhatsApp integration?
Upgrade to our Engagement Pro plan today to integrate Nutshell with WhatsApp and simplify message management. With Engagement Pro, you’ll have access to more than just WhatsApp messaging in your CRM, including:
1:1 SMS messaging with 150 free outbound messages per user per month
Web chat tool for your website, allowing visitors to seamlessly engage with your team
Meta integrations (Facebook Messenger and Instagram DMs) to unify social media messaging
SMS automation within your pipeline to ensure you send the right message when it matters most
Centralize communication and boost productivity with Nutshell’s WhatsApp integration
There’s no need to switch from one messaging app to another and lose track of critical conversations anymore. Nutshell’s WhatsApp integration puts the power back in your hands, giving you the tools you need to consolidate prospect and customer interactions directly from your Nutshell account.
Start engaging with your audience today and experience how easy it is to track, organize, and manage your WhatsApp messages with our Nutshell WhatsApp integration.
Manage WhatsApp messages in your CRM with Nutshell’s WhatsApp Integration
Ready to start streamlining WhatsApp, Facebook Messenger, Instagram, and SMS conversation tracking and management? Upgrade to our Engagement Pro plan to centralize your communications today!
