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Connect With Customers and Strengthen Relationships Using Nutshell’s

CRM With Text Messaging

Send, receive, and manage text messages with contacts through Nutshell SMS. Nutshell SMS gives you everything you need to move leads down the funnel and keep customer relationships strong—all inside your CRM.

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See SMS features by plan

PROVIDING INTUITIVE CRM SOLUTIONS SINCE 2009

How can you access Nutshell SMS?

Nutshell SMS is available to Nutshell users with an Engagement Pro license.

As part of the Nutshell’s Engagement suite, Nutshell SMS is one piece in your lead and customer engagement strategy. Users must have an active Nutshell Sales subscription to purchase an Engagement Pro license. Currently, SMS messaging is only available to businesses located in the US and Canada.

Start SMS conversations to stay in touch with leads and customers

Get more responses through one-to-one messaging where your contacts are most engaged—on their phones. With Nutshell SMS, send text messages from any Person, Company, or Lead timeline in your CRM directly to your contacts using your company-wide number.

Nutshell SMS - Send Text Messages From Your CRM

Nutshell SMS - Leverage Text Automation From Your CRM

Leverage text automation to send the right message at the right time

Add text messages to your pipeline stage sales automation so your team can focus on the most valuable tasks: engaging with leads and nourishing relationships throughout the sales process and beyond.

See Nutshell in action!

Try Nutshell free for 14 days or let us show you around before you dive in.

Conveniently manage SMS threads in one place

Oversee, assign, track, and create new leads from SMS threads—all inside your CRM. There’s no need to wire platforms together to create a seamless customer experience with your business.

Nutshell SMS - Manage, Track, and Assign SMS Threads

Nutshell SMS Marketing - Send Text Message Drip Campaigns

Deploy powerful text messaging campaigns with SMS marketing

Complement your personalized conversations with bulk SMS and drip sequence capabilities directly from your CRM. SMS marketing is Nutshell’s texting solution that lets you send targeted SMS broadcasts and automated drip campaigns to entire marketing audiences or saved lists. 

Take advantage of the power of SMS to engage with customers at set intervals and keep them informed through personalized messages delivered straight to their mobile devices.

How can you access SMS marketing?

SMS marketing is available to Nutshell users with a Marketing Pro plan.

Users must have an active Nutshell Sales subscription to purchase a Marketing Pro license. Currently, SMS messaging is only available to businesses located in the US and Canada.

SMS is available in our Engagement Suite Pro plan

Nutshell Engagement

Our suite of tools to help you engage with your leads and customers.

Engagement Foundation

Free with a Nutshell Sales Subscription (SMS not available)

Engagement Pro

SMS, Chat and more customizations starting at $16/month per user

SMS is available in our Engagement Suite Pro plan

Web chats Unlimited during early access

Web chat branding customization

Outgoing SMS messages per user Teams with Engagement Pro plans can purchase additional messages.

Automate text messages per pipeline stage

View, manage, and assign SMS threads in Nutshell

$0 per user per month
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$16 per user per month
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100

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Engage with contacts at every stage of your sales process

Adding text messaging in the form of Nutshell SMS to your sales and marketing arsenal broadens your spectrum of communication channels. It gives you the tools to reach more prospects and customers and opens the door to new and diverse audiences not keen to interact via email or phone.

Check out our Nutshell SMS Knowledge Base article to find out what this engagement tool can do.

LEARN MORE

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Register for a product tour!

Have a question? Need to see more? Register for a free 30-minute Nutshell demo and product tour with one of our team members to determine if Nutshell is a match for your business.

CRM features that boost your engagement effectiveness

Web Chat

Allow website visitors to start chatting with your team directly from your customized chat widget so you can meet their needs and open more opportunities.

SMS

Send, receive and manage text messages with contacts through Nutshell SMS.

Free Customer Support

Connect with our world-class support team to get fast, friendly, and free support when needed.

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Security

We take the security and reliability of your data seriously. We partner with the industry’s most trusted infrastructure provider, Amazon Web Services.

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Integrate Nutshell with the rest of your tech stack

See Nutshell’s Sales Features

Explore the comprehensive selection of features available in Nutshell’s Sales Suite

See Nutshell’s Marketing Features

Find out more about Nutshell’s extensive range of Marketing Suite features

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See all of Nutshell’s features

Discover the broad spectrum of features and tools available to Nutshell customers

CRM text messaging FAQs

  • 1. What is a CRM platform with SMS?

    A CRM platform with SMS gives teams the tools needed to quickly reach out to existing prospects and customers via text message. This allows users to send personalized messaging to their audience’s phones, where they are most engaged.

    Advanced CRM systems like Nutshell allow users to automate SMS messaging triggered by a specified action in the sales process.

  • 2. What are the benefits of CRM SMS integration?

    Integrating SMS capabilities with your CRM system offers several valuable benefits, including:

    • Increased engagement opportunities with leads and customers
    • Efficient communication through SMS automation
    • Improved audience engagement management through a centralized hub
    • Faster response times to critical text messaging
    • Easy conversation monitoring and thread assignment in teams
    • Enhanced message personalization through a more direct means of communication
  • 3. How do I find the best CRM with texting for my business?

    If you’re looking for the best text messaging CRM solution for your business, make sure you prioritize these essential features:

    • Scheduling and automation: You should be able to schedule your SMS to be sent at a specific date and time and automate text message sending related to your chosen triggers.
    • Robust inbox: Look for a CRM with an SMS inbox that helps you monitor, save, and filter team threads and gives you quick, one-click access to contact records.
    • Lead assignment capabilities: Your new CRM with SMS should allow you to assign SMS threads to your team members directly from your inbox and set up automated round-robin assignments when you receive inbound SMS messages.
    • Automatically create a lead: Ensure your CRM system has the tools to create a lead from an inbound SMS automatically.

Need a user-friendly CRM to boost sales and team efficiency?

Take our guided tour to explore Nutshell’s incredible features!

I’ve been using Nutshell, and it’s been a game-changer for keeping in touch with my audience. It helps me effortlessly track people’s engagement and stay connected with them. The platform is easy to use and has made managing my interactions so much simpler. If you want a reliable way to stay in touch with your audience, Nutshell is the way to go!

Jason S. – Logos Daily

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