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“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over Copper. Nutshell’s standout features include:
Microsoft Dynamics 365 CRM, also known as Dynamics 365 Sales, is a an enterprise CRM platform developed by Microsoft as part of the broader Dynamics 365 suite, which includes nine applications spanning both CRM and ERP software. Dynamics 365 Sales is designed primarily for large, complex sales organizations that have dedicated IT resources, substantial implementation budgets, and administrative staff to manage the platform on an ongoing basis.
Dynamics 365 Sales includes a range of features that help users to manage their sales processes. While feature-rich, some businesses may be overwhelmed by the implementation process and balk at the relatively pricey plans.
Nutshell is an award-winning CRM platform that helps B2B sales, marketers, and customer success managers who want a system their entire team will actually use.
Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among businesses from a wide variety of industries and sizes due to its ease of use, flexible set up, and available features.
Furthermore, Nutshell Sales’ features outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews. Plus, we have a full Marketing Suite and Engagement Suite, with some of our marketing and engagement tools included with your Nutshell Sales license.
Here at Nutshell, we’re dedicated to helping businesses grow their revenue and solve the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling, marketing, and managing.
Nutshell not only seamlessly syncs with all of Microsoft 365 (download our Outlook extension), but we also sync seamlessly with all of Google Workspace (download our Chrome extension).
Many users may consider Microsoft a good choice, considering its ubiquity in the personal computer and software space.
But you may be limited in integration options and overwhelmed when it comes to implementation.
Nutshell, on the other hand, offers the same features and more in an intuitive and easy-to-use platform, plus seamless integration with popular software software applications in the Microsoft suite and beyond.
Let’s look at what users say about the pros and cons of Microsoft Dynamics 365 Sales.
Microsoft Dynamics 365 Sales has genuine strengths — particularly for organizations already embedded in the Microsoft ecosystem. Here’s what users consistently report as the platform’s highlights:
That said, smaller companies and growing B2B teams often find that the time and budget required to unlock those strengths simply isn’t worth the trade-off — especially when platforms like Nutshell deliver comparable functionality at a fraction of the cost and complexity.
Microsoft Dynamics 365 Sales is one of the most feature-rich CRM platforms on the market — and that’s part of the problem. Here’s what users consistently flag as the platform’s most significant drawbacks:
Research published in 2025 found that 55% of CRM implementations fail to achieve their planned objectives, with 47% of failures tied directly to poor user adoption. Microsoft Dynamics 365’s complexity makes it one of the platforms most susceptible to this pattern — particularly for teams without a full-time CRM administrator managing the system day-to-day.
As you review comparisons between Microsoft Dynamics 365 Sales and other CRMs, you’ll see that Nutshell can hold its own against them.
We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.
We regularly add new features and update our software to provide superior service, including:
Nutshell is the CRM and email marketing tool I have been searching for since 1992.
Evan T Account Executive
CRM is Nutshell’s flagship feature that is available in our Sales Suite. Our Sales Suite has 5 plan tiers to help you choose the best plan for your budget and required features. Below, we’re comparing our most popular Sales plan (Sales Pro) to Copper’s most comparable plan.
PER USER COST
Comparisons based on similarly priced packages (Sales Pro and Dynamics 365 Sales Professional)
CONTACTS, FILE, AND DATA STORAGE
Nutshell offers unlimited contact, company records and data storage.
WEB FORMS
Design simple web forms that capture customer information and automatically create new contacts and leads.
ONE-CLICK BULK EMAILING
MOBILE BUSINESS CARD SCANNER
Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.
NATIVE iPHONE AND ANDROID APP
REPLY RATE TRACKER AND VIEW COUNTER
Easily measure email engagement with Nutshell’s email engagement metric reports.
ADVANCED REPORTS
Run losses, forecast, activity, funnel, and custom reports!
SNAPSHOTS
Simplify pipeline analysis with snapshot reports.
FREE ONBOARDING DATA ASSISTANCE
Nutshell offers white glove data imports for all customers during onboarding, and ongoing data imports are available for Nutshell Business and Nutshell Enterprise customers.
AI EMAIL WRITING ASSISTANT
Generate intelligent email content with the AI writing assistant in Email marketing.
Web chat tool
Sales Pro customers have access to our Nutshell Engagement Foundation tier features, including unlimited Web chat tool usage, chat thread assignment, chat conversation management, and data collection through forms.
$42 per month billed annually, $49 per month billed monthly
Unlimited
Up to 10 forms
Yes
Yes
Yes
Yes
Yes!
Yes
Yes
Yes
Unlimited
$65 per user per month
10 GB database storage capacity (ability to purchase extra storage)
No, need to add Dynamics 365 Customer Insights plan
No
No
Yes
No, need to add Dynamics 365 Customer Insights for email marketing functions recordings
Only activity and funnel reports
No
No
No, need to upgrade to Enterprise ($95 per user/month) or purchase the Microsoft Copilot for Sales add-on ($50 per user/month)
No, need to purchase Dynamics 365 Contact Center
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
If you’re evaluating Microsoft Dynamics 365 alternatives, you’ll find no shortage of options — including Salesforce, HubSpot, Pipedrive, Zoho CRM, Close CRM, and Freshsales. Here’s how Nutshell stands apart from the field:
What makes Nutshell unique isn’t just the feature list — it’s that your team will actually use it. That distinction is what separates a CRM that delivers real revenue impact from one that becomes expensive shelf ware collecting dust while your reps revert to spreadsheets.
I’ve honestly had more problems than solutions when it comes to using Monday. It was very visually pleasing, but that’s as far as the benefits went.
Kevin K. Media Production
It is extremely frustrating to be left at the mercy of [Monday’s] horrible tech support. If we had to make the decision all over again, we would have passed on Monday back when we initially had the opportunity to sign up.
Administrator Photography Industry
Using Monday really feels the way Mondays feel.
Michelle E. Apparel & Fashion
Nutshell makes migration simple with Import2, our partner migration tool. Connect your Dynamics 365 account, run a sample migration to preview results, then complete the full migration automatically. Most customers migrate within hours. Plus, we offer free white glove import assistance to ensure data accuracy during onboarding.
Dynamics 365 typically requires weeks to months of implementation with extensive customization, training, and IT involvement. Nutshell goes live in days—our intuitive interface means teams start selling immediately without IT overhead. Most customers are productive within the first week of setup and onboarding.
Dynamics 365 starts at $65/user/month when billed annually, plus $5,000-$150,000+ in implementation costs, training fees, and $50/user/month for AI add-ons. Nutshell costs $13-$79/user/month (billed annually) with zero implementation fees, free white glove data imports, and free support included on every plan. Total savings typically reach 60-70%.
Absolutely. Nutshell’s Enterprise plan supports unlimited users with advanced features, AI capabilities, SQL access, and enterprise-grade SSO. We power companies with hundreds of sales professionals. Unlike Dynamics, our intuitive interface means large teams don’t need full-time admins to manage the system.
No—Nutshell integrates deeply with Outlook, Teams, and all Microsoft 365 tools. Your emails, meetings, and calendar sync automatically with Nutshell. You’ll actually gain better integration than Dynamics provides, with native Teams meeting logging, auto-transcription, and AI summaries all included.
Nutshell goes live in days — most customers are actively selling within their first week of setup. Microsoft Dynamics 365 Sales typically requires weeks to months of implementation, involving IT configuration, data migration, extensive customization, and team training before anyone can use the system effectively. The difference isn’t just convenience — it’s months of licensing costs you’re paying before you see a single dollar of return.
Find out more about our affordable plans, packed with the features your business needs.
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