Integrating Nutshell and Freshdesk helps improve customer support by automatically syncing contact and ticket information to Nutshell. With this integration, you can easily view all customer interactions in one place and streamline your support processes.
Nutshell CRM is an all-in-one sales automation tool that helps businesses of all sizes generate, cultivate, and win more deals. Freshdesk is a leading customer support software that allows companies to manage customer inquiries from various channels in one place.
With this seamless integration, Nutshell will automatically create new contacts and sync ticket information from Freshdesk, allowing you to stay up to date on all customer interactions.
Freshdesk CRM Integration Benefits:
Save time: With this integration, your Freshdesk customer and ticket information will be automatically added to Nutshell. This means no copying and pasting between tools is required, and you can focus on improving your customer support.
Teamwide customer insight: By tracking all customer interactions in Nutshell, every member of your team can have full visibility into customer relationships. You can easily view customer tickets, chats, and interactions, all in one place.
Insight into support effectiveness: By reporting on Freshdesk tickets as a unique activity type in Nutshell, you can understand how often your team is engaging with tickets and how those interactions relate to sales outcomes.
What it does:
With the integration set up, new contacts and companies added to Freshdesk will automatically be added to Nutshell. New and updated tickets in Freshdesk can also be automatically added as activities in Nutshell.