Earn more revenue for your IT company with Nutshell’s CRM
Retain your customers, nurture your leads, and grow your business with the best CRM for IT companies. Nutshell is an easy-to-use growth platform that stores important information about your customers and prospects, so you can provide excellent service to retain or convert them.
With worldwide spending for IT services projected to reach $4.4 trillion in 2022, to say it’s a competitive landscape is an understatement. If you want to stand out from your competitors, close new deals, and retain existing customers, you must provide a seamless customer experience.
What can Nutshell’s CRM for IT companies do for your business?
Data import assistance
New leads report
Get ahead of your competitors with Nutshell
Provide excellent service to your customers and leave a lasting impression on prospects with a top-rated B2B CRM. Nutshell can help you:
Centralize customer information
Nutshell helps you store all pertinent customer information so your team knows their likes, dislikes, service history, and even calls or emails with your support team.
As an IT company, you probably take note of the technical issues your customer has faced and how you’ve tried to help them. It’s also a good idea to pay attention to your customers’ wish list of features or other needs.
By having all this information about a particular customer organized in one place, everyone on your team is on the same page. Your entire team knows the troubleshooting steps your customer has taken in the past, and what other products or services you can upsell them.
As a result, your team can better address your customer’s concerns, increasing their satisfaction with your service.
Streamline your sales process
Nutshell is your sales team’s partner throughout the customer journey—from initial touchpoint, lead acquisition, customer conversion, and cross-sell or upsell. Is it time to follow up with your prospect? Is your customer’s subscription about to expire? Our CRM platform helps you track the status of every prospect or customer.
Nutshell can help your IT company automatically save your prospects’ information submitted through your website forms. In addition, you can send automated personalized emails to potential customers you haven’t heard from after a certain period, so you don’t miss an opportunity.
Personalize your communications
Customers are more likely to engage with your IT company when you send a personalized email. In fact, click-through rates increase by about 14% when you send personalized emails. By proactively providing an experience tailored to your customer, you’re not only capturing their attention, but you’re also addressing their needs.
As an IT company, you’ll want to segment your customers and prospects according to the software, hardware, or technologies they use. This way, each time important updates relevant to the technologies they use arise, you can proactively reach out to them to inform them or provide troubleshooting tips.
Drive business growth
It’s five to 25 times more costly to acquire a new customer than to retain a new one. So once a customer subscribes to your IT services, take good care of them so they won’t look for another service provider. Nutshell can help you stay focused on keeping your customers satisfied as our growth platform helps you anticipate your customer’s needs before they even reach out to you.
If you want to grow your business by also acquiring new customers, Nutshell has features that can help you track your leads and improve your processes. Nutshell’s reports can help your IT company improve its internal processes so you can close more deals. Our pipeline management and lead-tracking features ensure that you don’t let leads fall through the cracks.
Build a strong relationship with your prospects and customers
IT companies like yours offer complex products and services requiring several calls or meetings with prospects and customers. Your prospects need to interact with your business multiple times to fully understand your offerings before they subscribe. After purchase, your existing customers may still need your assistance to maximize their subscriptions.
Nurture your relationship with your prospects with a CRM for software companies. By providing personalized experiences, you show them that they are valued. Nutshell brings everyone on your team on the same page about your prospects, so you all strive to meet their needs.
Did your customer ask you about a product feature they want help with? With these interactions, you learn more about customers’ needs, equipping you with valuable information on how you can further ease their other pain points. This means you can cross-sell or upsell your customers, growing your business without spending more to acquire a new customer.
In addition, a relationship that lets your prospects and customers give you feedback about your services can help you improve your services and offerings. This relationship is a gift that keeps on giving: It fuels your product and service improvement, so you gain and retain more customers.
Top Nutshell software integrations for small businesses
See the full list of our business software integrations here.
Grow your IT company with Nutshell
Nutshell is a user-friendly CRM that lets you nurture your relationship with prospects and customers so you can fuel your IT business’s growth.
With Nutshell, you can:
- Use marketing automation techniques: Integrate Nutshell with your front-end lead generation and add new contacts into reporting and automation tools. Managing and nurturing customers in every phase of the journey becomes a breeze. Analyzing in-depth analytics data and insights is also made easier.
- Manage your sales pipeline: Track the progress of your leads and identify which of your prospects need nurturing.
- Provide excellent onboarding to customers: By understanding your customers better throughout the journey, you provide a thorough onboarding that suits their needs.
Nutshell’s all-in-one growth platform helps IT companies like yours nurture leads, retain customers, and grow revenue.
Ready to see how we can power results for your business? Try Nutshell free for 14 days!