Having the right customer relationship management (CRM) tool is the first step to successfully tracking and analyzing your customer data. With a lot of options out there, you need to consider which one will work the best for your business.
Two of the most popular CRM options out there are Zoho and Freshsales. These tools both offer their own advantages and disadvantages, but which one is better? If you’re considering both of those CRMs for your business, which one should you choose?
That’s the question we’ll help you answer on this page. We’ll go over some of the pros and cons of each tool, and then we’ll compare them on several key CRM attributes to see whether Zoho or Freshsales is the superior option.
Keep reading to learn more about Freshsales vs. Zoho!
Let’s start off by examining some of the best qualities of Freshsales. Those qualities include:
Not everything about working with Freshsales is so positive. There are also some downsides, including:
There are several benefits to using Zoho. Those benefits include:
Unfortunately, not everything about using Zoho is good. Here are some of the disadvantages:
Now that we’ve seen the benefits and drawbacks of each tool, let’s compare Zoho and Freshsales on several key attributes of a good CRM to see how they stack up. This comparison is summarized in the table below.
Let’s now look at how Freshsales and Zoho compare to one another in a bit more depth.
Both Freshsales and Zoho offer a free plan, which means that if you want the bare minimum version of each tool, they’re both on equal footing when it comes to pricing.
Freshsales and Zoho have similar pricing for their paid versions as well. However, Freshsales is slightly more expensive and offers one fewer plan option than Zoho, which means Freshsales narrowly comes out on top in this category.
Freshsales definitely scores well when it comes to ease of use, as its users say that it’s very intuitive and user-friendly. Zoho isn’t too bad, either, once you get the hang of it. However, getting the hang of it is the problem. Zoho has a steep learning curve, which means it takes quite a while to drive results.
For that reason, this is yet another category where Freshsales comes out on top.
Reporting is definitely not a strong point for Freshsales. In fact, as we’ve already seen, it’s one of the tool’s biggest downsides. Users simply don’t feel that Freshsales’ reporting capabilities are as robust as they should be.
On the other hand, Zoho scores extremely well here, providing plenty of useful insights about users’ customer data. That means Zoho is the definitive winner in this category.
Both Zoho and Freshsales do poorly when it comes to integrations. Freshsales does offer over 750 options through Zapier, but some users report that they’re low in quality. As for Zoho, its integrations are hard to set up, and there aren’t any offered with the free plan at all.
Though both tools are lacking in this category, Freshsales’ integrations are the better of the two, so it wins this category.
Finally, we have sales automation. Thankfully, Zoho and Freshsales both do great in this category, with plenty of features to help you automate your sales processes — Freshsales has sales sequencing to help you automate your workflows, for instance.
Since both tools score so well here, it’s tough to declare a winner, so we’ll call it a tie.
So, which is better — Freshsales or Zoho? The answer depends on your business’s goals. If ease of use is important to you, choose Freshsales. On the other hand, if you prioritize reporting features or managing leads, Zoho may be the better option.
Of course, it’s entirely possible that you don’t want to use Freshsales or Zoho. After all, neither of them does very well when it comes to integrations or customer service. If those things are important to you, it’s probably better to find another CRM.
If you’re looking for a CRM other than Zoho or Freshsales, Nutshell is the perfect option. Not only does it offer all the same benefits as Zoho and Freshsales, but it also features plenty of integrations and a stellar customer service team.
To see what Nutshell can do for your business, start a 14-day free trial today!
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Don’t get sucked in by ‘featureitis.’ Buy what your staff will actually use. Nutshell beat out Insightly, Nimble, Zoho and Salesforce for our needs.
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Jennifer A. Eclectic Music
I’ve honestly had more problems than solutions when it comes to using Monday. It was very visually pleasing, but that’s as far as the benefits went.
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Great way to track management with clients. Love that I can BCC and thefrom my google account goes right into the right account in Nutshell. Also love that I can set tasks to remind myself to follow up
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