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Help Desk CRM Integrations

Whether your company offers products or services, providing good customer service and support is important for nurturing your relationships with customers. The help desk tools your team uses are crucial for providing the best support possible.

And when you use help desk CRM integrations, you can accomplish even more

Integrating your CRM with your help desk applications enables your team to better keep track of each support conversation to better understand your customers. With help desk data synced in your CRM, you can maintain a single source of customer information and make the most of every interaction.

Sync new contacts and conversations from your website chats

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View Nutshell contact details while supporting your customers

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Sync your support tickets to Nutshell and view customer contact[...]

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Enhance your sales processes by providing access to key customer[...]

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Nutshell CRM Help Desk Integrations

Nutshell offers several help desk CRM integrations to help you do just that. Here are some of the help desk applications you can integrate with Nutshell:

  • Integrating Nutshell and Intercom syncs your Intercom messages to Nutshell, creates new people records from chats, and lets you report on web chats.
  • A LiveChat integration displays customer data from Nutshell in the LiveChat app.
  • When you integrate Nutshell and Zendesk , Zendesk sends support tickets to Nutshell and syncs tickets to company and people timelines. Nutshell also sends contact information to Zendesk support tickets so you get the full context during support conversations.
  • Integrating with Deskpro provides valuable information about your Nutshell contacts within Deskpro.

Need another tool not listed here? You can easily integrate with thousands of applications through Zapier, including popular help desk applications like Help Scout, SolarWinds Service Desk, SysAid, Jira Service Management, and more.

If you’re looking for a custom integration, Nutshell’s AppConnect will give you even more flexibility to integrate your workflows and data between Nutshell and the applications your company already uses. Talk to our team about AppConnect!

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