Integrate Intercom With Nutshell
Our native Nutshell-Intercom CRM integration automatically creates people records from website chats, syncs your conversations to Nutshell, and turns web chats into reportable activities.
- Turn web chats into sales-ready contacts: Automatically create contact records from Intercom conversations and sync chat transcripts to Nutshell, eliminating manual data entry.
- Give your whole team customer context: Store all web chat history in one place so sales and support teams can reference complete customer conversations without switching tools.
- Measure chat impact on deals: Track web chat activity and reporting to understand how visitor engagement correlates with your sales outcomes.
Connecting Intercom with your Nutshell CRM
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Intercom is a leading customer messaging platform that helps businesses generate and qualify leads, engage customers, and provide personalized customer support at scale.
With this two-click integration, Nutshell will automatically add a person when you complete an Intercom chat with a web visitor, sync the transcript to their Nutshell feed, and log the chat as a new activity (which you can then report on using our powerful activity report).
Benefits
Save time: Syncing your web chats to your CRM eliminates the need to manually type in new contacts or copy-paste chat conversations into your customer records. Plus, with the Nutshell-Intercom CRM integration you have your Intercom web chats stored in Nutshell which means you won’t have to switch back and forth between tools anymore.
Teamwide customer insight: By storing all your web chat conversations where your sales and service teams can reference them, any member of your team can get full context on a customer relationship.
Insight into web chat effectiveness: By reporting on your web chats as an activity type, you can understand how often your front-line team is engaging with website visitors and how those chats relate to sales outcomes.
What it does
With the Intercom CRM integration installed, Intercom will automatically create new contacts in Nutshell from chat interactions, and add the chat transcript including your own team member’s replies. Intercom chats will also be recorded as a “Web chat” in the activity report.
Requirements
You must have an Intercom account (starts at $79 per month).
Integrate with Intercom
Hit the “Enable” button next to the Intercom integration; you’ll be sent to Intercom to approve access. Click “Authorize access” and you’re done!
No. All Nutshell integrations, including Intercom, are available to every plan—from Foundation to Premium. You need an active Nutshell account and an Intercom subscription ($79/month minimum). That’s it. The Nutshell-Intercom integration itself is completely free with any Nutshell plan. You only pay for Intercom’s subscription separately (starting at $79/month). No hidden fees from Nutshell’s side. Go to Settings > Data > Integrations, find Intercom, and click Enable. You’ll be directed to Intercom to approve access. Once authorized, click back to Nutshell—you’re done! Chats automatically sync and create new contacts. Yes. Nutshell Chat is included free with all Sales plans. It offers live chat and AI-powered conversations directly in your CRM—no syncing needed. Use Nutshell Chat for basic needs or integrate Intercom for advanced customer messaging features. Nutshell connects with 50+ apps directly (Zapier adds 5,000+ more). For chat, we also integrate Olark, Instagram DMs, and Facebook Messenger. Visit our App Marketplace to explore all integrations by category—communication, scheduling, accounting, and more.Frequently asked questions
Do I need a specific Nutshell plan to use the Intercom integration?
Does the Nutshell-Intercom integration cost anything?
How do I set up the Nutshell-Intercom integration?
Does Nutshell have its own built-in web chat tool?
What other integrations and chat tools does Nutshell support?
