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Monday CRM vs. Zoho

If you’re considering Monday CRM and Zoho, but struggling to choose between them, you’ve come to the right place. On this page, we’ll discuss the pros and cons of each tool. Then we’ll explore how they compare on several key aspects of a good CRM. Keep reading to learn more about how Zoho and Monday CRM stack up!

monday crm vs zoho

Monday CRM vs. Zoho comparison

With all the different customer relationship management (CRM) platform options out there, which one should your business use? You may be asking yourself that very question. If so, two of the options you may be considering are Monday and Zoho. Those are two of the best CRMs on the market.

In a choice between Monday or Zoho, which one is the better option? That’s just what we’ll explore on this page. We’ll cover the pros and cons of each tool, as well as how they compare on several key aspects of a good CRM. Keep reading to learn more.

a blue cube and a yellow circle are on a scale

Monday pros

There are several significant benefits that come with using Monday CRM. Here are some of the best ones:

  • Integrations: One of Monday’s greatest strengths is that it offers integrations with a wide variety of different third-party apps.
  • Customer support: Another of Monday’s strong suits is that it provides a top-tier customer service team to help you through any issues you may encounter.
  • Activity tracking: Monday makes tracking your various tasks and results easy. You can quickly see what your company has done in the platform and how it’s helped you.

Monday cons

Just as there are advantages to using Monday, there are also some downsides. Those downsides include:

  • Pro plan prioritization: Many of the best features of Monday, including several types of data views, are locked behind the pro plan. That makes it frustrating to use the tool with lower plans.
  • Mobile app: Monday does offer a mobile app along with the desktop version. Unfortunately, that app is severely limited, and users complain that it frequently doesn’t work properly.
  • Interface: Another problem with Monday is that many people find the interface confusing and difficult to navigate, causing problems with usability.

Zoho pros

Like Monday, Zoho has its own advantages. Here are some of the best ones:

  • Pricing: Zoho is a very affordable CRM. It offers different plans based on whether you’d like to pay annually or monthly and even comes with a free plan.
  • Reporting: Zoho is an excellent tool for generating reports. It can provide deep insights into your recent CRM activities and what results they’ve driven, as well as who your customers are.
  • Refund option: Zoho is generous with its refund options. It provides a 30- to 45-day money-back guarantee, meaning you can refund it for the full cost if you decide you don’t like it in that time.
customer's text response sharing what they like about LACRM Zoho One

Zoho cons

Zoho also has its share fair of weaknesses, including:

  • Integrations: What is a strength for Monday is a weakness for Zoho, which doesn’t offer many integration options — the free plan, in fact, has no integrations at all.
  • Learning curve: While Zoho isn’t the most difficult platform out there, it does take a while to get comfortable with. The learning curve means it can take time to drive results.
  • Customer service: Zoho also doesn’t provide the best customer support options, with customers reporting slow response times and general unhelpfulness.

 

Monday vs. Zoho comparison

Now that we’ve explored some of the main pros and cons of each tool, let’s compare Zoho and Monday on some of the main qualities of a good CRM. We’ve summarized this comparison in the chart below.

Pricing
Contacts and data storage
Ease of use
Reporting
Integrations
Sales automation
$16-$79 per month
Unlimited
User-friendly, intuitive interface
Excellent reporting features, customization options
Extensive integration options
Yes, fully customizable
$30-$72+ per month
Limited
Tricky interface to navigate
Good for tracking activities, bad for tracking time and expenses
Extensive integration options
Basic features available
Free plan available, $14-$65 per month
Limited
Steep learning curve
Excellent reporting features
Integrations can be difficult to set up; none offered with free plan
Yes, some customization options

Pricing

Monday offers a few different pricing plans. These plans range from $30 per month to $72 per month, though the most expensive plan — the Enterprise plan — uses custom pricing.

Zoho, meanwhile, offers a couple of different pricing options based on how you want to pay. If you want to pay annually, you only have to pay $35 per month, while paying monthly costs $45 per month. Zoho also offers a free plan.

Ease of use

There’s debate over the user-friendliness of Monday. Some customers say that it’s easy to use, but others complain about the interface being hard to navigate. All told, it seems to be a mixed bag.

Zoho, on the other hand, comes with a distinct learning curve. Once you get past that curve, it’s not as bad, but the time it takes to figure out the tool does mean a delay in your ability to drive results with it.

Reporting

When it comes to reporting, Monday is once again a mixed bag. It’s great at tracking activities and lead movement through the sales funnel but not so good at tracking time or expenses, particularly for individual clients.

On the other hand, reporting is one of Zoho’s greatest strengths. As stated earlier in the pros and cons section, Zoho allows you to see plenty of in-depth insights about the work you do in your CRM and the results it leads to.

Integrations

As mentioned in the pros and cons section, integrations are one of the best aspects of Monday. It offers a wide variety of third-party integrations, meaning it can very likely integrate with whatever data tools you already have.

Zoho, on the other hand, falls short here. The free plan comes with no integrations at all, and even with the paid plans, integrations are sparse and difficult to set up. That makes Monday the definite winner in this category.

Sales automation

Monday’s sales automation capabilities fall right in the middle of the spectrum. They’re nothing to write home about, but nor are they particularly shabby. Monday will let you automate simple sales tasks like most other CRMs, but it doesn’t go above and beyond.

Zoho fares a bit better in this category. That’s partly because it uses an AI tool called Zia to offer recommendations for automated workflows based on your activity in the platform.

Monday CRM vs. Zoho: Which is better?

We now come back to our original question: Between Monday and Zoho, which is the better CRM for your business?

The answer, of course, depends on your priorities. If you’re most concerned with integrations, Monday is the better choice. On the other hand, Zoho is better if you’re more concerned with sales automation and reporting.

But notably, both tools have some pretty significant weaknesses. For that reason, you may decide that you don’t want Monday or Zoho but want to find a different CRM option instead.

Take your customer relationship management to new heights with Nutshell

If you’re looking for a third CRM option apart from Zoho and Monday, we have the perfect recommendation: Nutshell. Nutshell is designed for businesses just like yours, and it comes with the benefit of a top-of-the-line customer service team. It also features superior sales automation and reporting.

Interested in seeing what Nutshell can do for your business? Just check out our 14-day free trial today!

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The perfect blend of function and ease of use! I can’t believe how good Nutshell is!

Alan P. Skytop Business Loans

Don’t get sucked in by ‘featureitis.’ Buy what your staff will actually use. Nutshell beat out Insightly, Nimble, Zoho and Salesforce for our needs.

Chris B

Nutshell has helped my staff clear up literally 50% of their time.

Jennifer A. Eclectic Music

I’ve honestly had more problems than solutions when it comes to using Monday. It was very visually pleasing, but that’s as far as the benefits went.

Kevin K. Media Production

Great way to track management with clients. Love that I can BCC and the email from my google account goes right into the right account in Nutshell. Also love that I can set tasks to remind myself to follow up

Holly C

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