Zendesk CRM integration
CREATED BY NUTSHELL

Enables all teams to view customer service tickets


Nutshell CRM gives your team the tools you need to close more sales. Zendesk is a platform that helps companies improve customer relationships. With this integration, customer service tickets are synchronized with Nutshell making them viewable to all teams.

Benefits

Save time and stay organized by viewing your customer service tickets in Nutshell.

What it does

  • Sends new and updated tickets to Nutshell
  • Matches the ticket requester with the email addresses for the company or person in Nutshell; the ticket will appear labeled in the company or person’s timeline
  • Displays Zendesk agent replies in Nutshell and logs them in the activity detail report
  • Allows users to view a ticket in Zendesk and see matching contact information for the person in Nutshell with the same email address; if there is no match, you will be prompted to create a new person 

Requirements

You must have a Nutshell account and a Zendesk Account (starts at $5 per agent/month).

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