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Nutshell is super user-friendly and intuitive

I would highly recommend Nutshell

Easy to use and... wait for it ... 100% buy in!

Nutshell is both simple and powerful

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A comprehensive CRM comparison

Nutshell vs. Freshsales

Choosing the right CRM is crucial for your business. Explore why Nutshell is the right CRM over Freshsales. Nutshell’s standout features include:

  • Powerful yet easy-to-use CRM, sales, and marketing automation platform
  • Industry-leading pipeline automation tools with advanced functionality
  • In-app email marketing suite with robust marketing and analytics
  • An affordable pricing model that doesn’t compromise on features
  • Providing free world-class customer support
nutshell vs freshsales comparison

What is Freshsales?

Freshsales is a CRM offered by Freshworks, a company that provides a variety of different digital marketing solutions. Freshsales is yet another tool on this list that conveniently offers a free plan, as well as a paid option. It also offers a 21-day free trial if you’re interested in trying it out.

Despite all these, users express dissatisfaction with its reporting capabilities, citing a lack of depth. The customer support team, a crucial component for navigating CRM issues, is often deemed unhelpful by many Freshsales users. Integration options also pose challenges, with complaints about limited choices and subpar quality.

What is Nutshell?

Nutshell is an award-winning CRM platform that helps B2B sales and marketing teams work together to close more deals. Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among small to medium-sized companies who know better than to overpay for software they’ll never use. Furthermore, Nutshell’s features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews.

Nutshell is dedicated to helping businesses grow their revenue and solving the most critical challenge of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling.

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Nutshell vs Freshsales comparison

Freshsales boasts award-winning service on its customer relationship management (CRM) software page, but as with most services, it takes more than a cursory look to know what you’re buying. Nutshell’s comparison with Freshsales gives you an idea of what existing customers love and hate about the site so you can decide which software is best for you.

a screenshot of the freshworks Freshsales website

Freshsales Pros

A quick visit to the Freshsales website shows you funky graphics and a commitment to accelerating revenue with customer-focused sales. Freshsales shines in matters of graphic design and ease of payment. Clients laud the brand’s attractive graphics and visual reporting efforts. They also note smooth credit card payments and contact filtration options.

a page that says what do you like best about Freshsales

Freshsales Cons

Past the attractive start, though, many customers encounter significant concerns, like:

  • Implementation concerns
  • Confusing interface
  • Limited reporting options
  • Limited customization abilities
  • Significant bugs affecting productivity

What brings Freshsales customers the most challenges of all is the lack of customer support. When they encounter issues, they’re often left to deal with them alone or without an avenue to manage them at all. This is especially problematic when it comes to the frequent billing concerns, including stopped auto-renewals which cannot be restarted without contacting customer support.

customer's review sharing what they dislike about Freshsales

Nutshell: A great Freshsales alternative

When it comes to Freshsales alternatives, Nutshell is the clear winner with:

  • Exceptional customer care: Whatever plan you choose, our Nutshell support team is available through email and live chat when you need us.
  • Dedicated onboarding support: If setting up new software is what’s keeping you from taking the plunge, Nutshell can help. Our sales team will assist you in importing past sales and communications so you can start with us exactly where you are.
  • Detailed, customizable reports: Get information on the data and analytics you need without sifting through irrelevant reports. Our insights deliver what you need to continue growing your brand.
  • Extensive integration options: Integrate Nutshell with the software you’re already using, like Outlook, Mailchimp, and Slack.
  • Affordable, transparent pricing: Get more than what you pay for without any hidden fees.
  • User-friendly interface: Get to work as soon as you install our software—our intuitive interface will help you along every step.
a group of Nutshell employees are posing for a picture on a yellow background

Constructing a Better Nutshell Experience

We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.

We regularly add new features and update our software to provide superior service including:

  • AppConnect to connect your CRM data with the apps you already use
  • Scheduler to simplify meeting planning and appointments
  • PeopleIQ to automatically tracks visitors to your website and their company data
  • And many more

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14-day free trial today!

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Easy to Use. Easy to Sell. That’s Nutshell.


Very straightforward. We don‘t need to send our salespeople to ‘Nutshell Camp’ to learn how to use the product

Kevin E. TrustWorkz, Inc.

Nutshell vs. Freshsales, head-to-head

PER USER COST Comparisons based on similarly priced packages (Nutshell Pro and Freshsales Pro)

MULTIPLE CUSTOMIZABLE PIPELINES Flexibility for teams with multiple processes or objectives, such as Customer Retention or Customer Success.

SALES PROCESS GUIDANCE Provide guidance for your team during each stage of your sales process, outline the next best action, and automate reminders.

CONTACT LIMIT Unlimited contact and company records.

DATA STORAGE LIMIT Unlimited data storage.

ONE-CLICK PHONE DIALING/ RECORDING/ LOGGING Integrate with your phone system or preferred communication platform and call from within Nutshell.

NATIVE GOOGLE/ G SUITE INTEGRATIONS Native email marketing software integration.

PIPELINE MANAGEMENT FEATURES Flexibility for teams who have multiple processes or to use for other objectives such as Customer Retention or Customer Success.

MAPS AND LOCATION SERVICES An interactive map in your CRM to find which leads, companies, and contacts are nearby.

EMAIL MARKETING STUDIO WITH AUTOMATION Nutshell Campaigns is an add-on that starts for as little as $5/mo and is based on the number of contacts. Even without adding Nutshell Campaigns, you are able to send up to a certain number of emails with Nutshell Campaigns based on your CRM plan.

AUTOMATIC INFO GATHERING AND FIELD POPULATION Automatically gathers firmographic data to make your companies smarter than ever.

EMAIL TEMPLATES Use Nutshell’s pre-built email templates.

AUTOMATED PERSONAL EMAIL SEQUENCES Create and schedule one-on-one sales drips that are more likely to capture attention. Nutshell triggers a sales sequence at the pipeline stage of your choice, remembers the follow-up for you so that valuable prospects don’t float away, and stops the sequence as soon as they reply.

ABILITY TO TAG TEAM MEMBERS IN NOTES / TIMELINES Have the ability for your team to do @-mentioning and alerts.

MOBILE BUSINESS CARD SCANNER Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.

a logo for Freshsales is shown on a white background

$39 per month billed annually,
$47 per month billed monthly

Limited customization

No; you can’t define the next best action for your team





Drag-and-drop board, list view, chart view





Up to 10 per user

Freshchat add-on that involves an additional cost

Not included; third-party apps available

Available Add-ons


a page that shows add-on options for Nutshell CRM

Try our Freshsales alternative

Nutshell strives to combine comprehensive feature implementation and a user-focused interface to deliver real value. Based on our results, we know our customers agree we’ve hit the mark. Your Nutshell and Freshsales comparisons are complete—start your free 14-day trial today.

Start your
14-day free trial today!

No credit card required
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

The perfect blend of function and ease of use! I can’t believe how good Nutshell is!

Alan P. Skytop Business Loans

We left Hubspot for Nutshell because Hubspot was too complex. Nutshell makes software for humans.

Daniel H. EOS

We came over from Salesforce after six years of use and our sales team couldn’t be happier.

Matthew W. SafetySync

The perfect blend of function and ease of use! I can’t believe how good Nutshell is!

Peter K. Formfunc Studio

A perfect system that meets all our requirements; Flexible and easy to customize.


Powerful CRM for every budget.

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