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A comprehensive CRM comparison

Nutshell vs. Microsoft Dynamics 365 Sales

Choosing the right CRM is crucial for your business. Explore why Nutshell is the best choice over Microsoft Dynamics 365. Nutshell’s standout features include:

  • Powerful yet easy-to-use CRM, sales, and marketing automation platform
  • An affordable pricing model that doesn’t compromise on features
  • Seamless integration with dozens of popular business software applications
  • Providing free world-class customer support
  • In-app email marketing suite with robust marketing and analytics

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 CRM, also known as Dynamics 365 Sales, is a CRM solution that is part of the nine applications in the Microsoft Dynamics 365 suite, which consists of both CRM and ERP software.

Dynamics 365 Sales allows users to manage their sales process from beginning to end, from lead generation to pipeline management. It helps encourage sales team productivity with workflows and in-build gamification features.

While feature-rich, some businesses may be overwhelmed by the implementation process and balk at the relatively pricey plans.

What is Nutshell?

Nutshell is an award-winning CRM platform that helps B2B sales and marketing teams work together to close more deals. Powerful enough to support any element of your business and simple enough to implement without a paid admin or IT department, Nutshell is favored among small to medium-sized companies who know better than to overpay for software they’ll never use. Furthermore, Nutshell’s features often outshine the competitors in terms of both usability and comprehensiveness, according to customer reviews.

Nutshell is dedicated to helping businesses grow their revenue and solving one of the biggest challenges of sales and marketing software: motivating teams to use it. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling.

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14-day free trial today!

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Nutshell vs. Microsoft Dynamics 365 comparison

Many users may consider Microsoft a good choice, considering its ubiquity in the personal computer and software space.

But you may be limited in integration options and overwhelmed when it comes to implementation.

Nutshell, on the other hand, offers the same features and more in an intuitive and easy-to-use platform, plus seamless integration with popular software software applications in the Microsoft suite and beyond.

Let’s look at what users say about the pros and cons of Microsoft Dynamics 365 Sales.

MS Dynamics 365 pros

Microsoft Dynamics 365 Sales users report being satisfied with the streamlined and customizable sales pipelines, as well as the smooth integration with other Microsoft applications, such as Outlook and Teams.

That being said, a smaller company may not have the time and resources to invest in training and implementation, so the cost may be wasted.

MS Dynamics 365 cons

Despite its feature-rich platform, users express frustration at the steep learning curve of the Microsoft Dynamics 365 Sales platform. Other users point out issues with the interface, mentioning that it’s difficult to navigate. Other concerns about this CRM include:

  • Its steep pricing plans may not be accessible to small businesses
  • Integration challenges when trying to connect with 3rd-party software
  • Slow customer support response

Nutshell: A great Microsoft Dynamics 365 alternative

As you review comparisons between Microsoft Dynamics 365 Sales and other CRMs, you’ll see that Nutshell can hold its own against them.

  • Intuitive interface: The best CRM is the one that your team actually uses. Nutshell’s powerful yet easy-to-use interface will ensure you hit the ground running.
  • Integrated communications and data management: Bring data from every app you were using before with you to Nutshell. Our CRM platform integrates seamlessly with Slack, Gmail, and most other professional platforms.
  • Dedicated customer support: Our team is ready to help you when you contact us via email or chat. Live support is available to help with onboarding, platform integration, and making the most of your Nutshell experience.
  • Affordable pricing plans: Whatever your team size and software budget, we’ve got a solution for you. Use the calculator on our pricing page to find a plan that works for your business goals.
a group of Nutshell employees are posing for a picture on a yellow background

Constructing a Better Nutshell Experience

We listen to and anticipate the needs of our customers to provide a user-friendly and affordable CRM filled with valuable features.

We regularly add new features and update our software to provide superior service including:

  • AppConnect to connect your CRM data with the apps you already use
  • Scheduler to simplify meeting planning and appointments
  • PeopleIQ to automatically tracks visitors to your website and their company data
  • And many more

Start your
14-day free trial today!

No credit card required
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Easy to Use. Easy to Sell. That’s Nutshell.


Nutshell is the CRM and email marketing tool I have been searching for since 1992.

Evan T Account Executive

Nutshell vs. Microsoft Dynamics 365 Sales, head-to-head

PER USER COST Comparisons based on similarly priced packages (Nutshell Pro and Agile CRM Regular)

CONTACTS, FILE, AND DATA STORAGE Nutshell offers unlimited contact, company records and data storage.

WEB FORMS Design simple web forms that capture customer information and automatically create new contacts and leads.


MOBILE BUSINESS CARD SCANNER Nutshell’s business card scanner is lightweight and built into the Nutshell mobile app.


REPLY RATE TRACKER AND VIEW COUNTER Easily measure email engagement with Nutshell’s email engagement metric reports.

ADVANCED REPORTS Run losses, forecast, activity, funnel, and custom reports!

SNAPSHOTS Simplify pipeline analysis with snapshot reports.

FREE ONBOARDING DATA ASSISTANCE Nutshell offers white glove data imports for all customers during onboarding, and ongoing data imports are available for Nutshell Power AI and Nutshell Enterprise customers.

AI EMAIL WRITING ASSISTANT Generate intelligent email content with the AI writing assistant in Nutshell Campaigns.

$65 per user per month

10 GB database storage capacity (ability to purchase extra storage)

No; need to add Dynamics 365 Customer Insights plan




No; you need to add Dynamics 365 Customer Insights for email marketing functions recordings

Only activity and funnel reports



No; you need to upgrade to Enterprise ($95 per user/month) or purchase the Microsoft Copilot for Sales add-on ($50 per user/month)

Available Nutshell Add-ons:

a page that shows add-on options for Nutshell CRM

Learn more about our Microsoft Dynamics 365 Sales alternative

While Microsoft 365 Sales has a legacy name behind it, it may not be the best solution for small and medium businesses who want to automate their sales and marketing quickly.
If you’re ready to boost your sales without breaking the bank, try Nutshell free for 14 days.

Start your
14-day free trial today!

No credit card required
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

I’ve honestly had more problems than solutions when it comes to using Monday. It was very visually pleasing, but that’s as far as the benefits went.

Kevin K. Media Production

It is extremely frustrating to be left at the mercy of [Monday’s] horrible tech support. If we had to make the decision all over again, we would have passed on Monday back when we initially had the opportunity to sign up.

Administrator Photography Industry

Using Monday really feels the way Mondays feel.

Michelle E. Apparel & Fashion

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