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“Nutshell is super user-friendly and intuitive
“I would highly recommend Nutshell
“Easy to use and... wait for it ... 100% buy in!
“Nutshell is both simple and powerful
Microsoft Dynamics 365 Sales earns real strengths in Microsoft ecosystem depth, but buyers on G2 and Capterra, plus Gartner Peer Insights, keep flagging the same friction. Reviewers describe licensing costs that “add up quickly” and a learning curve that took one reviewer’s team “almost two months” to get comfortable with.
Others needed a paid consultant just to finish setup, and still others said their team could never fully self-serve without ongoing hand-holding. Those aren’t invented complaints. They’re the reason growing B2B sales teams start comparing Dynamics 365 Sales against simpler, more transparent CRMs like Nutshell.
Learn moreCompare to other CRMs
Nutshell wins on price and speed to launch, and it throws in email marketing that Dynamics 365 Sales charges extra for. Microsoft Dynamics 365 Sales wins on native Microsoft 365 depth and enterprise-grade customization. If you run a 5–50 person B2B sales team, Nutshell gets you live in days instead of months and saves real money along the way.
Feature checkmarks only tell you what exists. These 10 dimensions tell you what it actually costs to run each CRM day to day.
Starting price
Email marketing included
Typical implementation time
Typical implementation cost
G2 rating
Data and contact storage
Free trial
Migration support
Best-fit team size
Mobile app
$13/user/month (Foundation), or $42/user/month for Pro, the automation-ready tier
Yes. Marketing Foundation ships free with every Sales plan, covering 150 trial email sends per month before you need a paid upgrade.
Days to one week, with free white-glove data import
$0. Onboarding and data import support are included.
4.3 out of 5 (1,449 reviews)
Unlimited contacts and companies, with unlimited storage included
14 days, no credit card required
Free white-glove import from your old CRM
5–50 person B2B sales teams
Native iOS and Android apps on every plan
$65/user/month (Professional), or $105/user/month for Enterprise, which adds automation
No. Requires Dynamics 365 Customer Insights or a separate tool.
Weeks to several months for Enterprise-tier configuration
$25,000 to $100,000 or more in professional services for a typical SMB-to-midmarket rollout
3.8 out of 5 (1,623 reviews)
10 GB database capacity per Enterprise-tier license, pooled across your tenant, with additional capacity billed separately
Limited trial availability, typically arranged through a Microsoft partner
Migration typically requires a certified implementation partner
Enterprise teams with dedicated IT and admin staff
Native iOS and Android apps, with deeper features tied to license tier
Feature lists only tell you what exists. Here’s what actually happens inside each platform during three situations a growing sales team runs into every week.
Say a rep just finished a discovery call and wants a three-touch follow-up sequence out before lunch. In Nutshell, they build that sequence inside the same timeline where the call is already logged, and Nutshell tracks opens and clicks automatically. Because email marketing is included on every Nutshell Sales plan, nobody has to loop in a separate license or a marketing ops person to get the sequence live.
In Dynamics 365 Sales, the same task usually means leaving the core sales module for Dynamics 365 Customer Insights or a connected Microsoft tool, since neither Professional nor Enterprise ships with native email sequencing. For a growing team without a dedicated Dynamics administrator, that extra hop is often the difference between a follow-up going out today and it slipping to next week.
A sales manager running a 20-person team needs lead assignment and follow-up reminders that run themselves, because nobody on staff has time to babysit the CRM. Nutshell’s sales automation lets that manager set up assignment rules and stage-based triggers in an afternoon, without writing a single line of code.
Dynamics 365 Sales can build similar automation through Power Automate, but Capterra reviewers describe that layer as requiring “significant setup and technical knowledge,” often from a dedicated IT resource or a paid consultant. A 20-person B2B sales team rarely has that resource sitting around, which is exactly the gap Nutshell’s built-in automation is built to close.
Every Friday, a sales leader needs a clean read on pipeline health, covering what’s moving and what’s stuck. Nutshell’s reporting suite builds that view in a few clicks, so a rep or manager can share it without exporting anything to Excel first.
Dynamics 365 Sales offers deep reporting too, but reviewers on Capterra and Gartner note that the more advanced dashboards often require the pricier Enterprise or Premium tier, plus someone comfortable configuring Power BI underneath it. For a growing team that just wants the Friday pipeline snapshot, Nutshell gets there faster.
Here’s what the numbers look like for a 10-person B2B sales team over 12 months. We’re using each vendor’s public list pricing at the tier where workflow automation kicks in: Nutshell Pro at $42/user/month, and Dynamics 365 Sales Enterprise at $105/user/month, since Professional doesn’t include automation.
Per-user monthly cost
Annual subscription cost (10 users)
Typical implementation cost
Email marketing
Approximate year-one total (low end)
$42
$5,040
$0
Included
$5,040
$105
$12,600
$25,000–$100,000+
Not included
$37,600+
Even before implementation costs, Nutshell saves that 10-person team about $7,560 a year in subscription costs alone. Add in a typical Dynamics 365 implementation, and the gap widens to tens of thousands of dollars in year one, without counting a Copilot AI add-on or a Premium-tier upgrade many teams eventually need.
Nutshell is the better fit for a 5–50 person B2B sales team that wants CRM and email marketing running out of the same login, with automation a sales manager can set up without help from IT. If your team has outgrown spreadsheets but doesn’t want to hire an admin just to keep the CRM running, that’s Nutshell’s sweet spot.
Microsoft Dynamics 365 Sales is the better fit for an enterprise team already deep in the Microsoft ecosystem, with the budget and IT staff to support a longer implementation. If your organization needs custom applications built on the Power Platform and a dedicated Dynamics administrator on staff, Dynamics 365 Sales makes sense for that specific setup.
To compare all of Nutshell’s Sales plans, go to our pricing page and click “compare all plans”.
Kevin K. Media Production
Administrator Photography Industry
Michelle E. Apparel & Fashion
Moving from Dynamics 365 Sales to Nutshell typically transfers your contacts, companies, deals, and notes through Nutshell’s free white-glove import, often using the Import2 migration tool, and your email history comes over too. Custom fields and pipeline stages need to be rebuilt inside Nutshell, along with any Power Automate workflows, since those configurations don’t carry over automatically. Most teams complete the whole switch within a few hours to a few days, not the weeks or months a typical Dynamics 365 rollout takes.
Nutshell is the better choice for B2B sales teams between 5 and 50 people that want CRM and built-in email marketing running in one platform, without paying extra for automation or hiring a dedicated administrator. Microsoft Dynamics 365 Sales is the better choice for enterprise teams already standardized on Microsoft 365, with the IT staff and budget to support Power Platform customization and a multi-month implementation. A growing B2B sales team evaluating both should expect to pay about $7,560 less per year with Nutshell, before implementation costs are even counted.
Yes. Nutshell’s automation-ready Pro plan starts at $42 per user per month, compared to $105 per user per month for Dynamics 365 Sales Enterprise, the tier where Dynamics adds workflow automation. For a 10-person team over a year, that’s a difference of about $7,560 in subscription costs alone, before adding in the $25,000 or more that most Dynamics 365 implementations cost upfront.
Yes. Nutshell’s free white-glove import transfers your contacts, companies, deals, and notes, often using the Import2 migration tool built for exactly this kind of switch. Your email history comes over too, and custom fields or automation rules just need to be rebuilt inside Nutshell. Most teams finish the whole move within a few hours to a few days.
Nutshell is easier to set up for most small and mid-sized teams. Nutshell customers are typically live within days using free onboarding support, while Capterra reviewers describe Dynamics 365 setups that took weeks to configure and, in some cases, required a paid consultant to finish.
Yes. Every Nutshell Sales plan ships with a Marketing Foundation tier at no extra cost, covering newsletters and automated drip sequences for up to 150 email sends a month, with paid tiers scaling from there. Dynamics 365 Sales doesn’t include native email marketing at all, so most teams add Dynamics 365 Customer Insights or a separate third-party tool to cover that gap.
Nutshell includes AI features like call summarization, timeline summarization, AI-drafted email replies, and an AI sales coach in its core plans, with higher AI usage limits on higher tiers. Dynamics 365 Sales reserves its deepest AI capabilities, like predictive forecasting and conversation intelligence, for the Premium tier at $150 per user per month.
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