Compare

Nutshell vs.
SugarCRM

Nutshell is a simple, powerful, and affordable CRM and sales automation platform that integrates with dozens of popular business software applications and offers the most advanced pipeline automation tools on the market.

SugarCRM provides complex enterprise-level sales, marketing, support, and call center tools.

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Nutshell’s three main advantages over SugarCRM are:

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Built for SMB sales teams
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Unlimited storage
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Free, live support

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“”
I’ve used CRM software on Mac, PC, and mid-range IBM systems. Nutshell is at the top of the heap.
Mark T.
Teamability.com and The Gabriel Institute

Nutshell vs. SugarCRM, head-to-head

Comparisons based on similarly priced packages (Nutshell Pro and Sugar Professional)

PER USER COST
CONTACTS AND DATA STORAGE
PHONE AND EMAIL TECHNICAL SUPPORT
DRAG AND DROP PIPELINE MANAGEMENT
FREE IPHONE/ANDROID APPS
MOBILE BUSINESS CARD SCANNER
EXPORTABLE AND SHAREABLE REPORTS IN MULTIPLE FORMATS
MULTIPLE SALES PROCESSES
AUTOMATED PERSONAL EMAIL SEQUENCES
INTEGRATES WITH THIRD-PARTY BUSINESS SOFTWARE

$35 per month billed annually,
$39 per month billed monthly

Own analytics platform

Unlimited

Own analytics platform

Yes

Own analytics platform

Yes

Own analytics platform

Yes; ability to view lead lists/segments on an interactive map available in iPhone app

Own analytics platform

Included free

Own analytics platform

Yes

Own analytics platform

Yes

Own analytics platform

Yes

Own analytics platform

Yes; integrations include Gmail, Office 365, Constant Contact, QuickBooks, MailChimp, Intercom, Slack, Unbounce, and Zendesk

Own analytics platform

$40 per month billed annually,
minimum subscription starts at $4,800/year

15 GB of storage

No

Available as a $199 add-on

Yes; no mobile mapping features available

No, pay as you go apps available

Yes

Upgrade required

No

Native integration with Google Apps available; third-party integrations available for individual download on Sugar Exchange

Contact Management
Unlimited contact records and data storage
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Centralized customer database
Automatic customer data scouring
Intelligent search function
Business card scanner
Number of articles
Satisfaction guaranteed
Pipeline Management
Customizable sales pipeline
Unlimited pipelines
Drag-and-drop Board view
Interactive Map view
List view
Chart view
Communication and Task Management
Communication histories
Team @-mentioning and alerts
Unlimited bulk email templates
Activity reminders
Unlimited click-to-call and phone recordings
Reporting and Performance Tracking
At-a-glance activity and results dashboard
Sales report
Forecast report
New leads report
Losses report
Snapshots
Activity report
Funnel report
Sales Automation
Guided sales process builder
Automated lead assignment
Automated pipeline distribution
Automated lead advancement
Automated tasks
Post-sale lead management
Team guidance and coaching
Constant Contact and Mailchimp integrations for automated email nurturing
Email Automation
Send and reply to work emails directly from Nutshell
Shareable email templates
One-click bulk emailing
Personal email sequences
Reply rate tracker and view counter
Email health score
World Class Support
Live phone support
Email support
Chat support
Free data importing assistance
Self-service knowledge base
Apps and Integrations
Native iPhone and Android apps
Email and calendar sync with Gmail, Office 365, Outlook, and Microsoft Exchange
One-click integrations with Constant Contact, Mailchimp, Slack, QuickBooks Online, Unbounce, Intercom and many other time-saving business tools

Starter

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Chat support
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Pro

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“”
Be sure you have a high-level techie available if you want [SugarCRM] to conform to the way your company does business.
Robert
SoftwareAdvice.com
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Nutshell is simple. It’s as user-friendly as it gets and new sales reps pick it up more quickly than any other CRM we’ve tried.
Chris J.
Joffe Emergency Services
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With an interface I can teach to someone in five minutes, Nutshell does everything we need without the complexity and ‘clunkiness’ of other CRMs.
Matt S.
Web Talent Marketing
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While [SugarCRM] appears ‘out of the box useable’, it quickly becomes prohibitively expensive for small companies to train one of their own to tailor the CRM.
Jeremy A.
G2Crowd
“”
One thing that really keeps us using Nutshell is just the great support you guys provide. The great follow up on issues, and always listening to the customers’ needs and requests stands out and is above and beyond.
Rob D.
Vega Consulting Group

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