An IT company tech stack is a group of tools and software that, when brought together, equip you with everything you need to run and grow your business. Your tech stack can include marketing tools, sales platforms, analytics and data software, employee management tools, and more.
Why should you build a tech stack for your IT business?
Every business needs some kind of tech stack to run efficiently, even IT companies like yours. An IT company tech stack is your key to unlocking more revenue and growth for your business.
Your tech stack gives you everything you need to run your business right from the get-go. Instead of jumping into a new task and frantically trying to find a tool that can help, a tech stack ensures you already have the best tool in your back pocket, saving you tons of time and effort.
Building a tech stack with the best IT company software is the best way to help you stay ahead of competitors, implement smart marketing campaigns and strategies, and run your business smoothly.
6 types of software for IT companies to add to your tech stack
Ready to start building an effective tech stack for your IT company? We’ve got you covered.
Here are some of the most essential types of software for IT companies:
One of the most important tools for an IT company to have is a CRM. A CRM is a tool that helps you manage relationships with leads and customers and keep all of their information and interactions with your company in one place.
Essentially, it helps you collect, store, and analyze information about your customers and leads. For example, you can:
Track every lead as they enter and move through your pipeline
Easily store and access contact information for your leads and customers
Analyze lead interactions to see which campaigns generate and convert the most leads
Use data to personalize customer and lead experiences
A CRM is essential for learning more about your audience and customers. The more you know about your audience, the better you can implement effective sales processes and marketing strategies that attract more customers.
Every business needs data to improve and grow. For example, you can use data to implement more effective marketing strategies and improve your website.
That’s why every IT company should have data management and analytics software in their tech stack.
Data management and analytics software can help you analyze important metrics about your website like traffic and engagement, monitor the sources of your leads, understand how your leads and customers interact with your company, and much more.
With the right data-tracking tools, you can better understand the performance of your processes and strategies and gain insights into how to improve them to drive better results.
Some popular data management and analytics software options include:
Next on our list of the best types of software for IT companies is employee tracking and management platforms.
These tools enable you to track when your team members are working and what they are working on. You can also use this software to pay your employees and track how long team members spend on certain projects.
Popular employee tracking and management tools include:
Support ticket software is another tool you’ll want to have in your tech stack. Any IT company needs to allow their customers to submit tickets when something goes wrong or they need help.
Support ticket software enables you to create custom support tickets to record the information you need and also allow your customers to fully explain their issue so you can provide them with the best support possible.
Some popular support ticket software options include:
Like the name suggests, communication and collaboration software helps your team effectively communicate with one another and work together on tasks.
This software is really handy if your team works in different offices or locations. This type of tool makes it easy for your team to get in touch with someone when they have a question or need support with a task.
A few of the best communication and collaboration tools include: