Measuring the effectiveness of marketing campaigns is crucial for businesses to understand their campaigns’ return on investment (ROI). By measuring campaign effectiveness, companies can stay on top and rest easy knowing they’re boosting their marketing strategy’s success.
Keep reading to learn how to measure campaign performance with a CRM to maximize your marketing ROI.
Make measuring your campaign ROI simple when you integrate Nutshell into your business. Learn more about the benefits your business can experience with Nutshell by contacting us online to speak with a CRM specialist, or start a free trial today.
Track your campaigns’ performance
One of the top ways to measure the effectiveness of marketing campaigns is to track your campaigns’ performance. Marketers do this by using tools like website analytics, email marketing software, or social media analytics.
Web analytics: Web analytics platforms like Nutshell Analytics and Google Analytics offer businesses an inside look at how their websites are performing, from who is visiting your site to where they’re visiting from.
Email marketing software: With email marketing software like Nutshell Campaigns, businesses can track email campaign analytics in real-time and use reporting features to measure campaign success.
Social media analytics: These tools track reach and engagement to measure the performance of your organic and paid campaigns on social platforms.
Tracking your campaigns’ performance is important for two main reasons — the obvious being that it helps you measure the effectiveness of your campaigns. It also helps you ensure your campaigns always perform well because you can adjust them as needed.
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By digging deeper into campaign performance metrics, marketers can analyze customer engagement when measuring the effectiveness of marketing campaigns. Customer engagement metrics are crucial to measuring campaign performance because they tell businesses how your audience is reacting to your marketing efforts.
Customer engagement metrics to track include:
Click-through rate (CTR): Your CTR is the number of clicks your content receives from users divided by the total number of impressions. A higher CTR indicates users are interested in your content and want to learn more about what you have to offer.
Open rate: The open rate refers to the percentage of people who opened your email relative to the number or recipients. A higher open rate means your email subjects were enticing enough for users to engage with them.
Conversion rate: Your conversion rate is the percentage of users who complete a desired action, like signing up for emails or requesting a quote for a service. A good conversion rate is above 10%.
Pages per session: Your pages per session refers to the average number of pages users access when they visit your website. More pages per session indicate that users were interested in your content and continued to view different resources, products, or services.
Average session duration: This customer engagement metric indicates the average amount of time a user spends on your site. Typically, shorter duration times indicate a user did not find what they were looking for on your site.
Collect customer feedback
While most people associate customer feedback collection with strategies for improving customer service or product development, customer feedback can also be a great tool for measuring the effectiveness of marketing campaigns.
By collecting customer feedback through online forms, surveys, or one-on-one interactions (if possible), marketers can get a sense of what campaigns are resonating with customers and which ones aren’t.
Wondering how to collect customer feedback? It’s simple—with Nutshell Forms’ customizable templates, businesses can create and launch web forms to help collect customer information and feedback in just a few clicks.
Set up and track KPIs
Finally, businesses can measure the ROI of their campaigns by tracking key performance indicators (KPIs) like revenue, customer acquisition, and customer retention. Monitoring these metrics over time allows companies to identify areas of their campaigns (and overall business) that need improvement and optimize those areas for maximum effectiveness.
Monitor your campaign ROI with Nutshell
Nutshell offers businesses several tools to measure ROI and the overall effectiveness of their sales and marketing efforts. With Nutshell, you can monitor campaign performance, track customer engagement metrics, and measure results with features such as: