BOUNDLESS 2020

ABOVE AND BEYOND

MARCH 6, 2020

A virtual conference featuring live appearances and workshops by some of the greatest minds in sales, marketing, customer support, and customer success.

Do you care more than your competition?

Customer experience is what separates the leaders in an industry and everyone else who’s chasing them. So how can your business create a phenomenal customer experience that will make you the only choice in your market?

Watch BOUNDLESS 2020 and you’ll get actionable tips on how to overdeliver at every stage of the funnel, from your marketing strategies, to your sales conversations, to the support you provide after the sale.

Do you care more than your competition?

Customer experience is what separates the leaders in an industry and everyone else who’s chasing them. So how can your business create a phenomenal customer experience that will make you the only choice in your market?

Watch BOUNDLESS 2020 and you’ll get actionable tips on how to overdeliver at every stage of the funnel, from your marketing strategies, to your sales conversations, to the support you provide after the sale.

PARTICIPATING SPONSORS

BOUNDLESS 2020 Speakers

Jeffrey Gitomer

International Sales Trainer, Best-Selling Author, and Host of the Sell or Die podcast

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Gitomer (git-o-mer) n. 1. a creative, on-the-edge writer and speaker whose expertise on sales, customer loyalty, and personal development is world-renowned. 2. known for presentations, seminars, and keynote addresses that are funny, insightful, and in your face. 3. provider of real-world information that audiences can take out in the street one minute after the seminar is over and turn it into money. He is the ruling King of Sales. See also: salesman.

Jeffrey is the author of The New York Times best sellers The Sales Bible, The Little Red Book of Selling, The Little Black Book of Connections, and The Little Gold Book of YES! Attitude. Most of Jeffrey’s books have been #1 best-sellers on Amazon.com, and he has sold millions of copies of his books worldwide.

Jeffrey Gitomer and Jennifer Gluckow share their sales and personal development knowledge in their weekly podcast, Sell or Die, and Jeffrey also offers online sales and personal development training at the Gitomer Learning Academy. In 2008, Jeffrey was inducted into the National Speaker Association’s Speaker Hall of Fame, joining such luminaries as Zig Ziglar, Earl Nightingale, Norman Vincent Peale, and Art Linkletter.

Rob Siefker

Sr. Director of Customer Service at Zappos

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Rob joined Zappos.com in January of 2004 and is the Director of the Customer Loyalty Team. He has spent his entire career with Zappos providing the very best service for both customers and employees. Starting his career with the company as a temporary call center employee he has helped the team grow from 30 to 500 employees.

Rob is a strong ambassador and promoter of the Zappos brand and is committed to developing a world class culture. Rob grew up in Denver, Colorado and later earned a BA in History from Santa Clara University in 2002.

Dave Blake

Founder & CEO of ClientSuccess

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Dave Blake is the Founder/CEO of ClientSuccess, a SaaS customer success management platform. An industry veteran and early leader for customer success management, Dave founded ClientSuccess to infuse his experience and thought leadership in a solution that enables SaaS companies to deliver world-class retention and growth.

Before founding ClientSuccess, Dave led the Global Enterprise Account Management organization for the Digital Marketing business at Adobe, leading a team of 115+ AM’s worldwide and a $420MM book of business. Prior to Adobe, Dave was Vice President of Strategic Accounts for Omniture.

Christine Volden

Founder of Soulful Selling, CRM and Social Selling Instructor at LinkedIn Learning

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Christine Volden is a sales and CRM evangelist and owner of SoulfulSelling.com. She has over 15 years of experience in selling and managing sales teams, and has created online sales training programs viewed by over 500,000 people. Christine helps small business owners and entrepreneurs build powerful sales teams and generate more revenue by using the Quiet Selling Method™.

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John Barrows has spent his entire career in Sales, holding every position from making 400 cold calls a week as an inside sales rep to being the VP of Sales for a start-up that was acquired by Staples. He now trains the sales teams at some of the fastest-growing companies in the world including LinkedIn, Google, and many others.

Companies use JBarrows Sales Training to ensure their teams are driving consistent, high-quality meetings with target prospects and are improving the quality of interactions and executions throughout the sales process.

Colin Campbell

Director of Marketing at Sales Hacker, Inc.

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Colin Campbell is the Director of Marketing at Sales Hacker, the largest community for B2B Sales professionals. Before that he spent six years directing marketing strategies for brands like Mr. Coffee, Iron Mountain, and hundreds of others at Brafton, North America’s leading content marketing agency.

jill nelson founder of ruby receptionists

Jill Nelson

Founder and Board of Directors of Ruby Receptionists

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Jill Nelson believes that in this technology-focused world, success depends on making one human connection at a time. More than 16 years ago she founded Ruby Receptionists, and during her time as a hands-on CEO, she made it her passion to help other entrepreneurs discover new ways in which to set themselves apart and accelerate their own growth. Today, Ruby’s friendly, live receptionists and chat specialists, powered by robust technology solutions, provide its more than 10,000 small business customers a platform to improve brand reputation, win new business, and build customer loyalty.

Jill’s commitment to innovation along with a focus on providing a stellar customer experience enabled double-digit revenue growth every year and has given Ruby the record-breaking position as one of Oregon’s fastest growing companies for the past 11 years. Jill has been recognized by her peers, receiving the Pacific NW 2017 Ernst & Young Entrepreneur of the Year Award and the honor of 2017 Oregon Technology Executive of the Year—the first woman to receive this recognition.

Sujan Patel

GM & Co-Founder of Web Profits, Managing Director of Ramp Ventures

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Sujan Patel is a partner at Ramp Ventures and co-founder of Mailshake. He has over 15 years of marketing experience and has led the digital marketing strategy for companies like Salesforce, Mint, Intuit, and many other Fortune 500 caliber companies.

Patrick Campbell

Founder & CEO of ProfitWell

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Patrick Campbell is the Co-Founder and CEO of ProfitWell, the industry standard software for helping companies like Atlassian, Autodesk, Meetup, and Lyft with their monetization (through Price Intelligently) and retention strategies. ProfitWell also provides a turnkey solution that powers the subscription financial metrics for over eight thousand subscription companies (it’s free and plugs right into your billing system). Prior to ProfitWell, Patrick led Strategic Initiatives for Boston-based Gemvara and was an Economist at Google and the US Intelligence community.

Barb Giamanco

Founder and CEO, Social Centered Selling

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Barbara Giamanco is on a mission to ignite sales transformation. This transformation includes helping companies attract more women to their sales ranks, providing the path and support to advance women into sales leadership roles, and promoting diversity, equity, and inclusion across all teams.

Barb co-authored The New Handshake: Sales Meets Social Media—the first book written about social selling. An outspoken advocate for women in business, leadership and sales, Barb hosts the popular and award-winning Conversations With Women in Sales podcast. Connect with her on LinkedIn and Twitter.

BOUNDLESS Schedule

All times ET

  • 10:00AM

    Jeffrey Gitomer

    Opening Keynote: Redefining ‘Competitive Advantage’

    “In every sale I ever made, I created my own competitive advantage,” says Jeffrey Gitomer. When you’re selling in a competitive market (as we all are these days), the key is creativity—thinking creatively and acting creatively to set yourself apart from other sellers.

    In this opening keynote, Jeffrey will teach you how to leverage your creativity to create the competitive advantage you need to make more sales, while boosting your productivity and smacking down procrastination for good. Attend this session and walk away with some game-changing tips that you’ll be able to immediately take into the street and turn into money.

  • 10:45AM

    John Barrows

    Get 1% Better Every Day: A Personal Development Crash Course for Sales Pros

    If you’re not evolving and getting better every day, then you’re leaving yourself at risk for getting replaced—or even worse, becoming irrelevant. Sales is like golf, you can shoot a zero which means you can always get better.

    In this Q&A, John will talk about the “1% mentality” and how he focuses on constantly learning and improving. He will share approaches, techniques, and a mindset that will help you evolve and stay ahead in today’s fast-moving world of sales.

  • 11:15AM

    Barb Giamanco

    How to Create a Prospecting Experience That’s Worth Your Buyers’ Time

    What kind of experience is your front-line sales team creating when they make first contact with a prospect? Are they consistent, focused, and personal, or are they just winging it and hoping for the best? As Barb Giamanco says, “You only have a few seconds to make a positive impact with your prospects—and if you don’t think that’s worth your time, you might be in the wrong profession.”

    In this Q&A session, Barb will show you how to “ditch the pitch” and create personalized prospecting experiences that lead to more sales meetings. Whether you’re an SDR who’s putting in the effort but not seeing the results, or you’re a sales manager who needs a more consistent prospecting roadmap for your sellers to follow, you won’t want to miss this one.

  • 12:15PM

    Christine Volden

    The Secret to Successful Closing: Why Trusting Your Gut Wins You More Deals

    With so much information flying at us on a daily basis, salespeople and business leaders can fall victim to a common trap: a surplus of data hindering our ability to act. In this Q&A session, Christine Volden will discuss why harnessing your intuition and focusing on your buyers’ needs instead of your numbers will make you more likely to commit to a direction and move forward.

  • 1:00PM

    Dave Blake

    Building a Culture of Customer Success in Your Organization

    This is the age of the customer. Their demands are high, but those who deliver to those demands have huge ROIs. To achieve that, companies need to design authentic and personalized customer experiences and deliver those experiences through a culture of customer success.

    In this session, Dave Blake will discuss the convergence of customer success and customer experience, and the key elements to creating a culture of customer success within your company.

  • 1:45PM

    Colin Campbell

    Popsicle Moments: How to Inject Magic Into the Customer Journey

    The Magic Castle Hotel in Los Angeles has managed to become LA’s 2nd-highest-rated hotel according to TripAdvisor, despite being decidedly average-looking…maybe even a little shabby. But anyone who’s ever stayed there—and picked up the magical red phone by the pool—knows exactly why it holds a special place in the hearts of its guests.

    In this presentation, Colin Campbell explains the power of popsicles, and shares examples of customer-centric strategies his team employs at Sales Hacker to create magic at every stage of the funnel. Popsicle moments may not “scale,” but they make a hell of an impression with your buyers.

  • 2:30PM

    Jill Nelson

    Incent, Inspire, Empower: How to Scale a Small Business Without Ditching Your Values

    In 2003, Jill Nelson founded Ruby Receptionists to offer small businesses a more efficient alternative to hiring full-time phone staff. Since then, the company has grown to serve a customer base of over 10,000 SMBs, with ~475 virtual receptionists and chat specialists providing real human connections backed by excellent service.

    The success of Ruby Receptionists has been driven by Jill’s philosophy of “Incent, Inspire, Empower,” which is evident in everything from how the company grows their own leaders to their “WOW Station” method of delighting their clients. In this live interview session, Jill will share the secrets of how she grew her company without losing what made it special, and the tactics your small business can put into practice to follow in Ruby’s footsteps.

  • 3:30PM

    Patrick Campbell

    How to Cut Your Churn in Half: Retention Lessons From 14,826 Subscription Companies

    Are you acquiring customers at a rapid clip but still not seeing the revenue lift you want? Don’t despair—that’s where Patrick Campbell and his team come in. Since 2012, ProfitWell has helped SaaS companies and other subscription businesses grow faster and more efficiently by optimizing their pricing and reducing some of the most common (and avoidable) drivers of churn.

    In this session, Patrick will share some key takeaways from his work turning struggling subscription business into growth machines, many of which you can put into practice immediately.

  • 4:15PM

    Rob Siefker

    “WOW!” Your Customers by Inspiring Employee Happiness and Engagement

    Some brands deliver great customer service. Zappos is world-famous for it. Every member of the online retailer’s Customer Loyalty Team is trained to go above and beyond for their customers, while always keeping the company’s first core value in mind: “Deliver WOW Through Service.”

    In this keynote session, Zappos Senior Director of Customer Service Rob Siefker discusses how outstanding service depends on employees who are fully engaged and driven to be helpful. Rob will show you how to deliver “WOW” in your own company by hiring people based on your company’s own core values, measuring performance based on what actually matters, and giving every team member opportunities to thrive.

Get excited. (And stay excited.)

No matter what your role in a sales organization, we promise that BOUNDLESS 2020 will give you practical ways to outshine your competition. Plus, you can watch the whole thing from the comfort of your own office, without spending hundreds of dollars on tickets and travel. Register today!