The numbers don’t lie—adopting a customer relationship management platform (CRM) can create game-changing results for small business sales teams.
But what impact can a CRM make on your organization’s sales revenue and efficiency? If you’re thinking about investing in a CRM for your sales team, these CRM stats pulled from independent research studies might convince you to take the plunge.
2) Effective sales organizations are 81% more likely to be practicing consistent usage of a CRM or other system of record. (source: Aberdeen Group)
3) The average CRM user adoption among sales professionals is 73% and the average ROI period is 13 months. (source: G2’s CRM Software Research, Summer 2019 Grid® Report for CRM)
4) 48% of companies report that improving their CRM sales funnel is one of their top sales priorities this year. (source: Adam Enfroy)
6) 40% of salespeople still use informal methods like spreadsheets and email programs to store customer data. (source: HubSpot State of Inbound ‘16)
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12) 81% of CRM users access their CRM using multiple types of devices, including laptops, desktops, smartphones, and tablets. (source: Software Advice)
13) 24% more sales reps achieve annual sales quota with mobile access to their CRM. (source: Aberdeen Group)
14) 47% of polled CRM users said that their CRM had a significant impact oncustomer retention, and an equal percentage said their CRM had a significant impact on customer satisfaction. (source: Capterra)
15) CRM users are most satisfied with the contact and account management that CRM systems provide, with an average user-satisfaction score of 88%. (source: G2’s CRM Software Research)
16) In a single year, the number of CRM products on G2’s websites went from 178 to 394, a 121.3% increase year over year. (source: G2’s CRM Grid)
17) According to G2 users, the average ROI for implementing a CRM software is 13 months. (source: G2’s CRM Grid)Of course, CRM stats only tell you part of the story. To see first-hand how a CRM platform can transform your sales effectiveness, try Nutshell’s award-winning CRM free for 14 days!
